igamingcpo.com

Casino profile

CasinoChan in Australia

Player complaints and reviews about CasinoChan, plus its operator (Playamo Partners), licences and welcome offers.

casinochan.com
casinochan.com
Capture of the CasinoChan website

Profile

Website
casinochan.com
Established
2019
Operator
Playamo Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • French
  • German
  • Italian
Currencies
  • Euros
  • Australian dollars
  • Canadian dollars
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Dogecoin
  • Tether
  • Czech Republic korunas
  • Ethereum

About

On the CasinoChan site for Australia, we found 8 welcome bonuses. The registration form for Australia has 4 fields; the required ones include e-mail and password.

CasinoChan belongs to the Playamo Partners affiliate programme. The site launched in 2019. It holds a licence from Tobique Gaming Commission. The interface is available in 4 languages: English, French, German, Italian. 10 account currencies are listed, including Euros, Australian dollars, Canadian dollars, Bitcoin.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

6 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mailrequired
  2. Passwordrequired
  3. Currency
  4. Country

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in Australia

53 records

53 of the 192 records about CasinoChan come from players who state they are in Australia. The figures below are theirs alone; the casino page covers every market.

Total complaints

14

100% resolved, of those with a known outcome

Total reviews

39

Across all review sites

Player rating

4.54 / 5

39 ratings by these players

Share of all records

28%

of 192 about CasinoChan

What players in Australia say about CasinoChan

Players in Australia have filed 14 complaints and written 39 reviews about CasinoChan. That is 28% of the 192 records about it from every market. Complaints make up 26% of their records, against 22% across all markets. Their reviews rate it 4.54 out of 5 on average (39 ratings), against 4.42 across all markets. 10% of their rated reviews give one or two stars; across all markets the share is 8.4%.

The most common problem in their complaints is “Bonus winnings confiscated”: 21% of 14 complaints with a labelled problem (16% across all markets). Compared with all markets, players here raise “Documents rejected or requested again” more often: 21% of their labelled complaints against 9.3%. 100% of their 14 complaints with a known outcome were resolved, against 91% across all markets. In the last 12 months: no complaints and 10 reviews.

A player counts as being in Australia when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about CasinoChan in Australia, or compare the market with another one.

What the assistant can do
Australia and all markets
FigureAustraliaAll markets
Complaints among all records26%22%
Resolved, of complaints with a known outcome100%91%
Average review rating, out of 54.544.42
Reviews rated 1–2 stars10%8.4%
Bonus winnings confiscated, of labelled complaints21%16%
Documents rejected or requested again, of labelled complaints21%9.3%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated21%3
  • Documents rejected or requested again21%3
  • Verification delay14%2
  • Registration7.1%1
  • Bonus not credited7.1%1
  • Round voided7.1%1
  • Withdrawal delay7.1%1
  • Withdrawal refused7.1%1
  • Other problems7.1%1
Share of the 14 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification36%5
  • Bonus29%4
  • Withdrawal14%2
  • Account7.1%1
  • Other7.1%1
  • Technical7.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%14
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars85%33
  • 4 stars5.1%2
  • 1 star10%4
Share of 39 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support47%16
  • Games38%13
  • VIP & loyalty38%13
  • Withdrawals35%12
  • Bonuses26%9
  • Website & app18%6
Share of the 34 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP8.8%3
  • Customer support2.9%1
  • Trust & licence2.9%1
  • Withdrawals2.9%1
Share of the 34 reviews that name at least one aspect.reviews

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–7–
20251–12–
20242–14–
20230–5–
20222–0–
20214–0–
20205–1–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–37–
Casino Guru142–

Block 10

Latest complaints and reviews

The newest records about CasinoChan as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved

    Australia · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Australia · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about CasinoChan in Australia

What bonuses and promotions does CasinoChan run in Australia?

We read 8 live offers for Australia on the CasinoChan site itself.

What does CasinoChan ask for at registration in Australia?

The CasinoChan registration form for Australia has 4 fields: e-mail, password, currency, country. Marked as required: e-mail, password.

How many complaints and reviews about CasinoChan come from players in Australia?

53 of the 192 complaints and reviews about CasinoChan come from players in Australia. Across all its markets, 43 complaints have a known outcome, and 91% of them were resolved.

Who owns CasinoChan?

CasinoChan is operated by Novatrix SRL and runs under the Playamo Partners affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with CasinoChan, and ones players rate about the same.