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Casino profile

Casino Gods

Player complaints and reviews about Casino Gods, plus its operator (Genesis Affiliate), licences and welcome offers.

casinogods.com
Capture of the Casino Gods website

About

Casino Gods belongs to the Genesis Affiliate affiliate programme. The site launched in 2019. It holds licences from Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, German, Finnish, Norwegian. 25 account currencies are listed, including US dollars, Euros, Norwegian kroner, British pounds sterling.

Casino Gods is listed in 16 markets, among them Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Player Intelligence

668 records

What players report about Casino Gods on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

134

90% resolved, of those with a known outcome

Total reviews

534

Across all review sites

Player rating

1.78 / 5

Trustpilot 2.0 · AskGamblers 1.55

GEO markets

19

Countries stated on 82% of records

Casino Gods complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Gods, the way Player Intelligence PRO computes it.

Since 2019, players have posted 134 complaints and 534 reviews about Casino Gods on 4 sites. In the 12 months to November 5, 2026, they filed no complaints and posted no reviews.

The problem players report most often is “Withdrawal delay”: 64% of the 123 complaints with a labelled problem. Next come “Verification delay” (8.1%) and “Bonus winnings confiscated” (5.7%). Complaints about “Withdrawal” make up 72% of those with a topic, against 29% across all brands.

Of the 134 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts Casino Gods 393rd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 92%.

Reviewers give Casino Gods 1.94 out of 5 on average over 534 rated reviews, against 3.44 across all brands. 22% of the ratings are four or five stars, and 74% are one or two. The review sites’ own scores average 1.78 out of 5 across 2 sites. By that score, Casino Gods ranks 3,910th of 4,287 rated casinos. Reviewers most often praise “Customer support” (64 reviews), “Games” (52 reviews) and “Withdrawals” (49 reviews). The most common criticism concerns “Withdrawals” (301 reviews), “Customer support” (219 reviews) and “KYC / verification” (168 reviews).

The countries players state most often are United Kingdom (78%), New Zealand (5.1%) and Canada (4.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Casino Gods: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay64%79
  • Verification delay8.1%10
  • Bonus winnings confiscated5.7%7
  • Withdrawal refused5.7%7
  • Account blocked4.1%5
  • Documents rejected or requested again4.1%5
  • Deposit not credited3.3%4
  • Account closed1.6%2
  • Other problems3.3%4
Share of the 123 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal72%97
  • KYC / verification11%15
  • Account5.2%7
  • Bonus5.2%7
  • Deposit3%4
  • Other1.5%2
  • Responsible gambling0.7%1
  • Technical0.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%121
  • Unresolved9.7%13
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino Gods against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino Gods against the market
MeasureCasino GodsAll brands
Complaints resolved90%59%
Average review rating1.943.44
Complaints per 100 reviews25.126.4
Share of “Withdrawal” complaints72%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201920202021202220232024
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars17%93
  • 4 stars4.1%22
  • 3 stars4.1%22
  • 2 stars5.6%30
  • 1 star69%367
Share of 534 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support14%64
  • Games11%52
  • Withdrawals11%49
  • Website & app6.2%28
  • Bonuses5.7%26
  • KYC / verification4%18
Share of the 453 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals66%301
  • Customer support48%219
  • KYC / verification37%168
  • Account15%69
  • Trust & licence15%68
  • Bonuses8.6%39
Share of the 453 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201920202021202220232024
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom78%427
  • New Zealand5.1%28
  • Canada4.2%23
  • Ireland2.9%16
  • Sweden2.9%16
  • Germany1.8%10
  • Finland1.5%8
  • India0.7%4
  • Netherlands0.5%3
  • Austria0.4%2
  • Other countries2.2%12
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20240–1–
20236–10–
20222295%1442.22
20214298%2621.84
20205793%1071.81
20197–10–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–5032.0 / 5
AskGamblers79281.55 / 5
CasinoReviews36––
Casino Guru193–

Block 13

Latest complaints and reviews

The newest records about Casino Gods as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    Ireland · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved
  • Complaint

    Withdrawal delay

    Unresolved

    New Zealand · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Casino Gods

Who owns Casino Gods?

Casino Gods is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Casino Gods licensed?

Yes. Casino Gods holds 3 licences: Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Casino Gods founded?

Casino Gods launched in 2019.

Which currencies does Casino Gods accept?

Currencies listed for Casino Gods: US dollars, Euros, Norwegian kroner, British pounds sterling, Swiss francs, Canadian dollars, Australian dollars, South African Rand and 17 more. Its site is available in 6 languages: English, German, Finnish, Norwegian and 2 more.

Which countries is Casino Gods available in?

Casino Gods is listed in 16 markets: Australia, Canada, Czechia, Finland, Germany, Japan, Mexico, New Zealand and 8 more.

What do players say about Casino Gods?

Players have filed 134 complaints and written 534 reviews about Casino Gods. Players rate Casino Gods 1.78 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Casino Gods?

“Withdrawal delay” – 64% of the 123 complaints about Casino Gods with a labelled problem. Followed by “Verification delay” (8.1%) and “Bonus winnings confiscated” (5.7%).

Do players report withdrawal problems at Casino Gods?

Withdrawals are the topic of 97 complaints about Casino Gods: 72% of the 134 with a topic. The most common withdrawal problem is “Withdrawal delay” (81% of them). Of the withdrawal complaints with a known outcome, 92% were resolved.

Does Casino Gods resolve player complaints?

90% of the 134 complaints about Casino Gods with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casino Gods is 393rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino Gods?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 22% of the rated reviews give four or five stars, and 74% give one or two.

Where do Casino Gods’s players come from?

The countries named most often in complaints and reviews about Casino Gods are United Kingdom (78%), New Zealand (5.1%) and Canada (4.2%).