PRIMO DEPOSITO BONUS
PRIMO DEPOSITO BONUS 100% FINO A 1000 EUR + 100 GIOCATE GRATIS bonusCode: BERLIN
Casino profile
CasinoChan
Player complaints and reviews about CasinoChan, plus its operator (Playamo Partners), licences and welcome offers.
casinochan.com
Profile
- Website
- casinochan.com
- Established
- 2019
- Operator
- Playamo Partnersaffiliate programme
- Company
- Novatrix SRL
- Licences
- Languages
- English
- French
- German
- Italian
- Currencies
- Euros
- Australian dollars
- Canadian dollars
- Bitcoin
- Bitcoin Cash
- Litecoin
- Dogecoin
- Tether
- Czech Republic korunas
- Ethereum
About
CasinoChan belongs to the Playamo Partners affiliate programme. The site launched in 2019. It holds a licence from Tobique Gaming Commission. The interface is available in 4 languages: English, French, German, Italian. 10 account currencies are listed, including Euros, Australian dollars, Canadian dollars, Bitcoin.
CasinoChan is listed in 8 markets, among them Canada, Germany, France and Belgium. On the CasinoChan site for Italy, we found 8 welcome bonuses. In Italy, CasinoChan accepts 4 payment methods: Carta Di Credito Gratis Immediato, Neosurf, Cryptocurrencies and Lite Coin Gratis Immediato. Its crypto options cover 5 coins, including Bitcoin, Ethereum, Bitcoin Cash and Dogecoin. The minimum deposit in $ is 10, the maximum 20.
Markets
This brand is listed in 8 markets. Pick one to see what it offers there.
Welcome bonuses
8 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
BONUS SUL PRIMO DEPOSITO IN CRIPTOVALUTA
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SECONDO DEPOSITO BONUS
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TERZO DEPOSITO BONUS
TERZO DEPOSITO BONUS 30% FINO A 1000 EUR + 30 GIOCATE GRATIS bonusCode: PARIS
FOURTH DEPOSIT BONUS
FOURTH DEPOSIT BONUS 50% FINO A 100 EUR + 30 GIOCATE GRATIS bonusCode: PRAHA
50% RICARICA DI LUNEDÌ
50% RICARICA DI LUNEDÌ 50% FINO A 100 EUR + 30 GIOCATE GRATIS bonusCode: AMSTERDAM
SPETTACOLO DI SLOT DEL GIOVEDÌ DI CASINOCHAN
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CASHBACK
GIOCA ALLE SLOT, GUADAGNA PUNTI CASINOCHAN, OTTIENI CASHBACK! Applica automaticamente
Ottieni Bonus
Dettagli del bonus
DETTAGLI DEL BONUS
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Payment methods
9 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| $ | |||||
| Carta Di Credito Gratis Immediato | $ | Other | – | 10 | 20 |
| Carta Di Credito Gratis Immediato | $ | Other | – | 10 | 20 |
| € | |||||
| Neosurf | € | Voucher | – | 20 | 10000 |
| BTC | |||||
| Bitcoin | BTC | Cryptocurrency | – | 1 | – |
| USDT | |||||
| USDT | USDT | Cryptocurrency | – | 5 | – |
| Currency not stated on the page | |||||
| Ethereum | – | Cryptocurrency | – | 2 | – |
| Bitcoin Cash | – | Cryptocurrency | – | 1 | – |
| Dogecoin | – | Cryptocurrency | – | 1 | – |
| Lite Coin Gratis Immediato | – | Other | – | 0.01 | – |
$
Carta Di Credito Gratis Immediato
Other
10 – 20
Carta Di Credito Gratis Immediato
Other
10 – 20
€
Neosurf
Voucher
20 – 10000
BTC
Bitcoin
Cryptocurrency
1
USDT
USDT
Cryptocurrency
5
Currency not stated on the page
Ethereum
Cryptocurrency
2
Bitcoin Cash
Cryptocurrency
1
Dogecoin
Cryptocurrency
1
Lite Coin Gratis Immediato
Other
0.01
Cashier read on August 11, 2026
Sign-up requirements
2 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Sign in
- Password
Player Intelligence
192 records
What players report about CasinoChan on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
43
91% resolved, of those with a known outcome
Total reviews
149
Across all review sites
Player rating
4.08 / 5
AskGamblers 4.55 · Trustpilot 3.6
GEO markets
13
Countries stated on 56% of records
CasinoChan complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about CasinoChan, the way Player Intelligence PRO computes it.
Since 2019, players have posted 43 complaints and 149 reviews about CasinoChan on 4 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 62 reviews. Reviews are up 195% on the 12 months before (21). The average review rating fell from 4.45 to 4.35 out of 5 year on year.
The problem players report most often is “Bonus winnings confiscated”: 16% of the 43 complaints with a labelled problem. Next come “Withdrawal refused” (16%) and “Documents rejected or requested again” (9.3%). Complaints about “Withdrawal” make up 30% of those with a topic, against 29% across all brands.
Of the 43 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts CasinoChan 379th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 85%.
Reviewers give CasinoChan 4.42 out of 5 on average over 143 rated reviews, against 3.44 across all brands. 92% of the ratings are four or five stars, and 8.4% are one or two. The review sites’ own scores average 4.08 out of 5 across 2 sites. By that score, CasinoChan ranks 695th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (73 reviews), “Games” (70 reviews) and “Customer support” (58 reviews). The most common criticism concerns “Bonuses” (11 reviews), “Website & app” (10 reviews) and “Customer support” (7 reviews).
The countries players state most often are Australia (49%), Canada (24%) and Czechia (5.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about CasinoChan: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the smooth gameplay and variety of games available, including both slots and table games. Many also mention the reliability of the payment process and the helpfulness of customer support.
Some players experienced minor issues with deposits, indicating that there may be occasional hiccups in the banking process. Additionally, a few users mentioned that the live game section could use more variety.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
23
2019202020212022202320242025
| Period | Value |
|---|---|
| 2019 | 1 |
| 2020 | 23 |
| 2021 | 10 |
| 2022 | 4 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated16%7
- Withdrawal refused16%7
- Documents rejected or requested again9.3%4
- Withdrawal delay9.3%4
- Bonus not credited7%3
- Verification delay7%3
- Account closed4.7%2
- Account not closed on request4.7%2
- Other problems26%11
Block 03
Complaint categories
- Withdrawal30%13
- Bonus23%10
- Account16%7
- KYC / verification16%7
- Technical4.7%2
- Deposit2.3%1
- Other2.3%1
- Responsible gambling2.3%1
- Customer support2.3%1
Block 04
Complaint status
- Resolved91%39
- Unresolved9.3%4
Block 05
CasinoChan against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | CasinoChan | All brands |
|---|---|---|
| Complaints resolved | 91% | 59% |
| Average review rating | 4.42 | 3.44 |
| Complaints per 100 reviews | 28.9 | 26.4 |
| Share of “Withdrawal” complaints | 30% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
61
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 11 |
| 2024 | 19 |
| 2025 | 61 |
| 2026 | 53 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars76%109
- 4 stars15%22
- 2 stars1.4%2
- 1 star7%10
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals53%73
- Games50%70
- Customer support42%58
- Bonuses29%41
- Website & app29%41
- VIP & loyalty23%32
Criticised
- Bonuses7.9%11
- Website & app7.2%10
- Customer support5%7
- Withdrawals4.3%6
- Fairness & RTP3.6%5
- KYC / verification3.6%5
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
4.5
4
3.81
4.56
4.58
4.28
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 5 |
| 2021 | 4.5 |
| 2022 | 4 |
| 2023 | 3.81 |
| 2024 | 4.56 |
| 2025 | 4.58 |
| 2026 | 4.28 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Australia49%53
- Canada24%26
- Czechia5.6%6
- Slovenia4.6%5
- Ireland3.7%4
- Germany2.8%3
- Italy2.8%3
- Austria1.9%2
- Netherlands1.9%2
- Denmark0.9%1
- Other countries2.8%3
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 53 | 4.28 |
| 2025 | 2 | – | 61 | 4.57 |
| 2024 | 2 | – | 19 | – |
| 2023 | 1 | – | 11 | – |
| 2022 | 4 | – | 1 | – |
| 2021 | 10 | 100% | 3 | – |
| 2020 | 23 | 87% | 1 | – |
| 2019 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 2 | 76 | 4.55 / 5 |
| Casino Guru | 41 | 16 | – |
| Trustpilot | – | 56 | 3.6 / 5 |
| latestcasinobonuses.bet | – | 1 | – |
Block 13
Latest complaints and reviews
The newest records about CasinoChan as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
- Review
1.0 of 5 stars
Canada · Trustpilot
- Complaint
Withdrawal refused
ResolvedSlovenia · Casino Guru
- Complaint
Documents rejected or requested again
ResolvedAustralia · Casino Guru
- Complaint
Bonus winnings confiscated
ResolvedAustralia · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about CasinoChan
Who owns CasinoChan?
CasinoChan is operated by Novatrix SRL and runs under the Playamo Partners affiliate programme.
Is CasinoChan licensed?
Yes. CasinoChan holds a licence from Tobique Gaming Commission.
When was CasinoChan founded?
CasinoChan launched in 2019.
Which currencies does CasinoChan accept?
Currencies listed for CasinoChan: Euros, Australian dollars, Canadian dollars, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Tether and 2 more. Its site is available in 4 languages: English, French, German, Italian.
Which countries is CasinoChan available in?
CasinoChan is listed in 8 markets: Australia, Austria, Belgium, Canada, Czechia, France, Germany, Italy.
Which payment methods does CasinoChan accept in Italy?
The CasinoChan cashier for Italy lists 4 payment methods: Carta Di Credito Gratis Immediato, Neosurf, Cryptocurrencies, Lite Coin Gratis Immediato. For crypto, it takes 5 coins: Bitcoin, Ethereum, Bitcoin Cash, Dogecoin and 1 more.
What are the deposit limits at CasinoChan in Italy?
Deposits in $ run from 10 to 20 per transaction. The lowest minimum, 10 $, is via Carta Di Credito Gratis Immediato.
What bonuses and promotions does CasinoChan run in Italy?
We read 8 live offers for Italy on the CasinoChan site itself.
What do players say about CasinoChan?
Players have filed 43 complaints and written 149 reviews about CasinoChan. Players rate CasinoChan 4.08 out of 5 on average across the 2 sites that publish one.
What do players complain about most at CasinoChan?
“Bonus winnings confiscated” – 16% of the 43 complaints about CasinoChan with a labelled problem. Followed by “Withdrawal refused” (16%) and “Documents rejected or requested again” (9.3%).
Do players report withdrawal problems at CasinoChan?
Withdrawals are the topic of 13 complaints about CasinoChan: 30% of the 43 with a topic. The most common withdrawal problem is “Withdrawal refused” (54% of them). Of the withdrawal complaints with a known outcome, 85% were resolved.
Does CasinoChan resolve player complaints?
91% of the 43 complaints about CasinoChan with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, CasinoChan is 379th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about CasinoChan?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Bonuses”, “Website & app” and “Customer support”. 92% of the rated reviews give four or five stars, and 8.4% give one or two.
How many complaints has CasinoChan received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about CasinoChan.
Where do CasinoChan’s players come from?
The countries named most often in complaints and reviews about CasinoChan are Australia (49%), Canada (24%) and Czechia (5.6%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with CasinoChan, and ones players rate about the same.
Other casinos in Italy
Other casinos licensed by Tobique Gaming Commission
Other brands of Playamo Partners
Rated alike by players
Casinos whose player rating is closest to that of CasinoChan.
