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Casino profile

24Casino

Player complaints and reviews about 24Casino, plus its operator (Hive Affiliates), licences and welcome offers.

24casino.com
24casino.com
Capture of the 24Casino website

Profile

Website
24casino.com
Established
2024
Operator
Hive Affiliatesaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • Finnish
  • Norwegian
  • German
  • French
  • Spanish
  • Italian
  • Portuguese
  • Estonian
  • Arabic
Currencies
  • Euros
  • US dollars
  • Norwegian kroner
  • New Zealand dollars
  • Canadian dollars
  • Australian dollars
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • Swiss francs
  • Mexican pesos
  • Brazilian reals
  • Chilean pesos
  • Peruvian nuevos soles
  • Kazakhstani tenges Show more

About

24Casino belongs to the Hive Affiliates affiliate programme. The site launched in 2024. It holds licences from Estonian Tax and Customs Board, Tobique Gaming Commission. The interface is available in 10 languages, including English, Finnish, Norwegian, German. 18 account currencies are listed, including Euros, US dollars, Norwegian kroner, New Zealand dollars. We list 13 welcome offers.

24Casino is listed in 20 markets, among them Canada, Germany, France and Belgium. In Switzerland, 24Casino accepts 4 payment methods: V* Gewonnen V* Gewonnen Monopoly, Ra**** Gewonnen Ra**** Gewonnen Mental, Gin* Gewonnen Gin* Gewonnen Supersized and Gin* Gewonnen Gin* Gewonnen Disorder.

Markets

This brand is listed in 20 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Payment methods

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

€

  • V* Gewonnen V* Gewonnen Monopoly

    Other

    362

  • V* Gewonnen V* Gewonnen Monopoly

    Other

    140

  • Ra**** Gewonnen Ra**** Gewonnen Mental

    Other

    2

  • Gin* Gewonnen Gin* Gewonnen Supersized

    Other

    987

  • V* Gewonnen V* Gewonnen Monopoly

    Other

    860

  • Gin* Gewonnen Gin* Gewonnen Disorder

    Other

    711

  • Gin* Gewonnen Gin* Gewonnen Disorder

    Other

    683

Cashier read on August 11, 2026

Player Intelligence

1,004 records

What players report about 24Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

44

88% resolved, of those with a known outcome

Total reviews

960

Across all review sites

Player rating

4.07 / 5

Trustpilot 3.1 · AskGamblers 4.6 · Tribuna 4.5

GEO markets

30

Countries stated on 70% of records

24Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 24Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 44 complaints and 960 reviews about 24Casino on 8 sites. In the 12 months to November 4, 2026, they filed 16 complaints and posted 154 reviews. That is 33% more complaints than in the 12 months before (12). Reviews are down 34% on the 12 months before (235). The average review rating fell from 3.34 to 2.85 out of 5 year on year. Of the complaints with a known outcome, 93% were resolved in the last 12 months, against 83% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 20% of the 40 complaints with a labelled problem. Next come “Account closed” (18%) and “Bonus winnings confiscated” (13%). Complaints about “Account” make up 30% of those with a topic, against 15% across all brands.

Of the 42 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts 24Casino 491st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 90%.

Reviewers give 24Casino 3.97 out of 5 on average over 959 rated reviews, against 3.44 across all brands. 76% of the ratings are four or five stars, and 21% are one or two. The review sites’ own scores average 4.07 out of 5 across 3 sites. By that score, 24Casino ranks 708th of 4,286 rated casinos. Reviewers most often praise “Games” (386 reviews), “Bonuses” (338 reviews) and “Customer support” (278 reviews). The most common criticism concerns “Bonuses” (117 reviews), “Withdrawals” (110 reviews) and “Customer support” (72 reviews).

The countries players state most often are Germany (41%), Finland (29%) and Canada (5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 24Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the wide selection of games and the fast payouts, highlighting a user-friendly interface and responsive customer support. Many reviewers also praised the generous bonuses and promotions, which enhance the overall gaming experience.

Players were frustrated with the lengthy withdrawal process, often taking up to 72 hours, and reported issues with pending requests being denied or delayed. Additionally, there were complaints about inconsistencies in payment methods and bonus terms that were not clearly communicated.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay20%8
  • Account closed18%7
  • Bonus winnings confiscated13%5
  • Account blocked10%4
  • Deposit not credited10%4
  • Wagering terms7.5%3
  • Account not closed on request5%2
  • Verification delay5%2
  • Other problems13%5
Share of the 40 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account30%13
  • Withdrawal23%10
  • Bonus21%9
  • Deposit9.3%4
  • KYC / verification4.7%2
  • Other4.7%2
  • Payments & refunds4.7%2
  • Responsible gambling2.3%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved84%37
  • Unresolved11%5
  • Closed without an outcome2.3%1
  • Open2.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

24Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

24Casino against the market
Measure24CasinoAll brands
Complaints resolved88%59%
Average review rating3.973.44
Complaints per 100 reviews4.626.4
Share of “Account” complaints30%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars65%620
  • 4 stars11%109
  • 3 stars3.1%30
  • 2 stars2%19
  • 1 star19%181
Share of 959 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games47%386
  • Bonuses41%338
  • Customer support34%278
  • Withdrawals27%221
  • Website & app23%190
  • Deposits & payment methods15%120
Share of the 822 reviews that name at least one aspect.reviews

Criticised

  • Bonuses14%117
  • Withdrawals13%110
  • Customer support8.8%72
  • Trust & licence8%66
  • Fairness & RTP4.4%36
  • Deposits & payment methods3.8%31
Share of the 822 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany41%286
  • Finland29%206
  • Canada5%35
  • Austria4.5%32
  • New Zealand3.4%24
  • Ireland2.4%17
  • Italy2.3%16
  • Norway2.3%16
  • Australia1.7%12
  • United Kingdom1.3%9
  • Other countries7.4%52
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261492%1172.63
20251688%4493.98
20249–3904.4
20231–0–
20222–0–
20210–1–
20200–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–6703.1 / 5
AskGamblers122654.6 / 5
Casino Guru2311–
Tribuna–134.5 / 5
CasinoReviews4––
Casinomeister3––
latestcasinobonuses.bet11–
LCB1––

Block 13

Latest complaints and reviews

The newest records about 24Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    1.0 of 5 stars

    Austria · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Finland · Casino Guru

  • Complaint

    Account closed

    Resolved

    AskGamblers

  • Complaint

    Bonus winnings confiscated

    Resolved

    Finland · Casino Guru

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about 24Casino

Who owns 24Casino?

24Casino is operated by Novatrix SRL and runs under the Hive Affiliates affiliate programme.

Is 24Casino licensed?

Yes. 24Casino holds 2 licences: Estonian Tax and Customs Board, Tobique Gaming Commission.

When was 24Casino founded?

24Casino launched in 2024.

Which currencies does 24Casino accept?

Currencies listed for 24Casino: Euros, US dollars, Norwegian kroner, New Zealand dollars, Canadian dollars, Australian dollars, Bitcoin, Bitcoin Cash and 10 more. Its site is available in 10 languages: English, Finnish, Norwegian, German and 6 more.

What welcome bonuses does 24Casino offer?

13 welcome offers are listed for 24Casino. The first on the list is “200% up to €1000 / $1500 + 50 Free Spins, 1st Deposit at 24Casino”, with a 40× wagering requirement.

Which countries is 24Casino available in?

24Casino is listed in 20 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Estonia, Finland and 12 more.

Which payment methods does 24Casino accept in Switzerland?

The 24Casino cashier for Switzerland lists 4 payment methods: V* Gewonnen V* Gewonnen Monopoly, Ra**** Gewonnen Ra**** Gewonnen Mental, Gin* Gewonnen Gin* Gewonnen Supersized, Gin* Gewonnen Gin* Gewonnen Disorder.

What do players say about 24Casino?

Players have filed 44 complaints and written 960 reviews about 24Casino. Players rate 24Casino 4.07 out of 5 on average across the 3 sites that publish one.

What do players complain about most at 24Casino?

“Withdrawal delay” – 20% of the 40 complaints about 24Casino with a labelled problem. Followed by “Account closed” (18%) and “Bonus winnings confiscated” (13%).

Do players report withdrawal problems at 24Casino?

Withdrawals are the topic of 10 complaints about 24Casino: 23% of the 43 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 90% were resolved.

Does 24Casino resolve player complaints?

88% of the 42 complaints about 24Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 24Casino is 491st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about 24Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 76% of the rated reviews give four or five stars, and 21% give one or two.

How many complaints has 24Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 16 complaints about 24Casino. That is 33% more than in the 12 months before, when there were 12.

Where do 24Casino’s players come from?

The countries named most often in complaints and reviews about 24Casino are Germany (41%), Finland (29%) and Canada (5%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with 24Casino, and ones players rate about the same.