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Casino profile

CookieCasino

Player complaints and reviews about CookieCasino, plus its operator (Playamo Partners), licences and welcome offers.

cookiecasino.com
cookiecasino.com
Capture of the CookieCasino website

Profile

Website
cookiecasino.com
Established
2020
Operator
Playamo Partnersaffiliate programme
Company
N1 Interactive Ltd. Casinos
Licences
Languages
  • English
  • Polish
  • German
  • Finnish
  • French
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Norwegian kroner
  • Polish zlotys
  • New Zealand dollars

About

CookieCasino belongs to the Playamo Partners affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 5 languages, including English, Polish, German, Finnish. 6 account currencies are listed, including Euros, US dollars, Canadian dollars, Norwegian kroner. We list 2 welcome offers.

CookieCasino is listed in 8 markets, among them Canada, Germany, France and Belgium. On the CookieCasino site for Austria, we found 4 promotions. In Austria, CookieCasino accepts 4 payment methods: Credit Card, Neosurf, Paysafecard and Skrill.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Credit Card

    Card

    –

  • Neosurf

    Voucher

    –

  • Paysafecard

    Voucher

    –

  • Skrill

    E-wallet

    –

Player Intelligence

228 records

What players report about CookieCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

8

100% resolved, of those with a known outcome

Total reviews

220

Across all review sites

Player rating

3.45 / 5

AskGamblers 4.5 · Trustpilot 2.4

GEO markets

11

Countries stated on 35% of records

CookieCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about CookieCasino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 8 complaints and 220 reviews about CookieCasino on 2 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 58 reviews. Reviews are up 241% on the 12 months before (17).

Reviewers give CookieCasino 3.7 out of 5 on average over 220 rated reviews, against 3.44 across all brands. 74% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.45 out of 5 across 2 sites. By that score, CookieCasino ranks 1,690th of 4,286 rated casinos. Reviewers most often praise “Games” (92 reviews), “Withdrawals” (82 reviews) and “Website & app” (77 reviews). The most common criticism concerns “Withdrawals” (36 reviews), “Bonuses” (32 reviews) and “KYC / verification” (25 reviews).

The countries players state most often are Netherlands (38%), Germany (26%) and Austria (21%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about CookieCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the smooth performance of games, even on older devices, and the helpfulness of customer support regarding bonuses. Many enjoyed the variety of games available and the straightforward nature of the platform, making it easy to navigate and play.

Some players found the bonus terms to be unclear, requiring multiple readings to understand. Additionally, there were mentions of receiving too many promotional emails, which could be overwhelming.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202020212022
Complaints count

Block 02

Complaint categories

  • Withdrawal75%6
  • Other25%2
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars60%131
  • 4 stars15%32
  • 3 stars0.5%1
  • 2 stars0.5%1
  • 1 star25%55
Share of 220 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games43%92
  • Withdrawals39%82
  • Website & app36%77
  • Bonuses21%44
  • Customer support20%42
  • KYC / verification9.4%20
Share of the 212 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals17%36
  • Bonuses15%32
  • KYC / verification12%25
  • Customer support10%22
  • Fairness & RTP6.1%13
  • Website & app6.1%13
Share of the 212 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands38%30
  • Germany26%21
  • Austria21%17
  • Canada5%4
  • Norway2.5%2
  • Switzerland1.3%1
  • Finland1.3%1
  • Ireland1.3%1
  • Lithuania1.3%1
  • New Zealand1.3%1
  • Other countries1.3%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–484.68
20250–884.41
20240–18–
20230–16–
20222–18–
20212–18–
20204–14–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers81434.5 / 5
Trustpilot–772.4 / 5

Block 11

Latest complaints and reviews

The newest records about CookieCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about CookieCasino

Who owns CookieCasino?

CookieCasino is operated by N1 Interactive Ltd. Casinos and runs under the Playamo Partners affiliate programme.

Is CookieCasino licensed?

Yes. CookieCasino holds a licence from Malta Gaming Authority.

When was CookieCasino founded?

CookieCasino launched in 2020.

Which currencies does CookieCasino accept?

Currencies listed for CookieCasino: Euros, US dollars, Canadian dollars, Norwegian kroner, Polish zlotys, New Zealand dollars. Its site is available in 5 languages: English, Polish, German, Finnish and 1 more.

What welcome bonuses does CookieCasino offer?

2 welcome offers are listed for CookieCasino. The first on the list is “100% up to €100 + 120 Bonus Spins, 1st Deposit Bonus at CookieCasino”, with a 40× wagering requirement.

Which countries is CookieCasino available in?

CookieCasino is listed in 8 markets: Austria, Belgium, Canada, Finland, France, Germany, New Zealand, Poland.

Which payment methods does CookieCasino accept in Austria?

The CookieCasino cashier for Austria lists 4 payment methods: Credit Card, Neosurf, Paysafecard, Skrill.

What bonuses and promotions does CookieCasino run in Austria?

We read 4 live offers for Austria on the CookieCasino site itself.

What do players say about CookieCasino?

Players have filed 8 complaints and written 220 reviews about CookieCasino. Players rate CookieCasino 3.45 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about CookieCasino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “KYC / verification”. 74% of the rated reviews give four or five stars, and 25% give one or two.

Where do CookieCasino’s players come from?

The countries named most often in complaints and reviews about CookieCasino are Netherlands (38%), Germany (26%) and Austria (21%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with CookieCasino, and ones players rate about the same.