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Casino profile

Golden Crown Casino

Player complaints and reviews about Golden Crown Casino, plus its operator (StarCrown Partners), licences and welcome offers.

goldencrowncasino.com
Capture of the Golden Crown Casino website

About

Golden Crown Casino belongs to the StarCrown Partners affiliate programme. The site launched in 2019. It holds a licence from Tobique Gaming Commission. The interface is available in 3 languages: English, French, German. 12 account currencies are listed, including Australian dollars, New Zealand dollars, US dollars, Euros. We list 5 welcome offers.

Golden Crown Casino is listed in 7 markets, among them Canada, Germany, France and Belgium. On the Golden Crown Casino site for Mexico, we found 8 promotions, 14 tournaments and a loyalty programme with 10 tiers.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

14 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    LUCKY

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  2. 2

    CRYSTAL

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  3. 3

    IRON

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  4. 4

    STEEL

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  5. 5

    BRONZE

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  6. 6

    SILVER

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  7. 7

    GOLDEN

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  8. 8

    PLATINUM

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  9. 9

    DIAMOND

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

  10. 10

    PRIVILEGE

    All Games
    Promotions
    Referral Program
    Loyalty Program
    Tournaments
    6
    Wheels of Fortune
    Lottery
    Jackpots
    Install App
    VIP
    Live Chat
    English

Player Intelligence

280 records

What players report about Golden Crown Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

29

97% resolved, of those with a known outcome

Total reviews

251

Across all review sites

Player rating

4.07 / 5

Trustpilot 3.6 · AskGamblers 4.1 · Tribuna 4.5

GEO markets

13

Countries stated on 83% of records

Golden Crown Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Golden Crown Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 29 complaints and 251 reviews about Golden Crown Casino on 5 sites. In the 12 months to November 5, 2026, they filed 7 complaints and posted 36 reviews. Reviews are down 68% on the 12 months before (111). The average review rating fell from 4.01 to 2.61 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 28% of the 25 complaints with a labelled problem. Next come “Deposit not credited” (12%) and “Documents rejected or requested again” (12%). Complaints about “Withdrawal” make up 41% of those with a topic, against 29% across all brands.

Of the 29 complaints with a known outcome, 97% were resolved, against 59% across all brands. That puts Golden Crown Casino 121st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Golden Crown Casino 3.89 out of 5 on average over 245 rated reviews, against 3.44 across all brands. 71% of the ratings are four or five stars, and 20% are one or two. The review sites’ own scores average 4.07 out of 5 across 3 sites. By that score, Golden Crown Casino ranks 703rd of 4,287 rated casinos. Reviewers most often praise “Games” (108 reviews), “Bonuses” (73 reviews) and “Customer support” (72 reviews). The most common criticism concerns “Withdrawals” (46 reviews), “Customer support” (25 reviews) and “KYC / verification” (22 reviews).

The countries players state most often are Australia (66%), New Zealand (10%) and Canada (9.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Golden Crown Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Golden Crown is praised for being one of the best and most reliable online casinos. Players appreciate the fast payouts and the ability to turn a profit without issues.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay28%7
  • Deposit not credited12%3
  • Documents rejected or requested again12%3
  • Verification delay8%2
  • Withdrawal limits8%2
  • Withdrawal refused8%2
  • Account blocked4%1
  • Account closed4%1
  • Other problems16%4
Share of the 25 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal41%12
  • KYC / verification17%5
  • Deposit10%3
  • Account6.9%2
  • Other6.9%2
  • Technical6.9%2
  • Bonus3.4%1
  • Payments & refunds3.4%1
  • Responsible gambling3.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved97%28
  • Unresolved3.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Golden Crown Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Golden Crown Casino against the market
MeasureGolden Crown CasinoAll brands
Complaints resolved97%59%
Average review rating3.893.44
Complaints per 100 reviews11.626.4
Share of “Withdrawal” complaints41%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars60%146
  • 4 stars11%27
  • 3 stars9.4%23
  • 2 stars1.2%3
  • 1 star19%46
Share of 245 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games47%108
  • Bonuses32%73
  • Customer support32%72
  • Website & app22%51
  • VIP & loyalty21%48
  • Withdrawals21%47
Share of the 228 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals20%46
  • Customer support11%25
  • KYC / verification9.6%22
  • Bonuses8.3%19
  • Deposits & payment methods7.5%17
  • Games3.5%8
Share of the 228 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia66%154
  • New Zealand10%24
  • Canada9.5%22
  • Germany4.3%10
  • Austria2.2%5
  • Finland1.3%3
  • Ireland1.3%3
  • Italy1.3%3
  • United States1.3%3
  • Switzerland0.9%2
  • Other countries1.3%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–292.45
20259–1243.96
20242–264.35
20233–203.65
20228–464.5
20212–6–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1983.6 / 5
Casino Guru2316–
AskGamblers5254.1 / 5
Tribuna–124.5 / 5
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Golden Crown Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    2.0 of 5 stars

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Golden Crown Casino

Who owns Golden Crown Casino?

Golden Crown Casino is operated by Metlait SRL and runs under the StarCrown Partners affiliate programme.

Is Golden Crown Casino licensed?

Yes. Golden Crown Casino holds a licence from Tobique Gaming Commission.

When was Golden Crown Casino founded?

Golden Crown Casino launched in 2019.

Which currencies does Golden Crown Casino accept?

Currencies listed for Golden Crown Casino: Australian dollars, New Zealand dollars, US dollars, Euros, Canadian dollars, Bitcoin, Bitcoin Cash, Dogecoin and 4 more. Its site is available in 3 languages: English, French, German.

What welcome bonuses does Golden Crown Casino offer?

5 welcome offers are listed for Golden Crown Casino. The first on the list is “100% up to 15000 NZD + 300 Free Spins at Golden Crown Casino”, with a 40× wagering requirement.

Which countries is Golden Crown Casino available in?

Golden Crown Casino is listed in 7 markets: Australia, Austria, Belgium, Canada, France, Germany, New Zealand.

What bonuses and promotions does Golden Crown Casino run in Mexico?

We read 8 live offers for Mexico on the Golden Crown Casino site itself.

Does Golden Crown Casino run tournaments and a loyalty programme in Mexico?

Yes. The Golden Crown Casino site for Mexico lists 14 tournaments. Its loyalty programme for Mexico has 10 tiers.

What do players say about Golden Crown Casino?

Players have filed 29 complaints and written 251 reviews about Golden Crown Casino. Players rate Golden Crown Casino 4.07 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Golden Crown Casino?

“Withdrawal delay” – 28% of the 25 complaints about Golden Crown Casino with a labelled problem. Followed by “Deposit not credited” (12%) and “Documents rejected or requested again” (12%).

Do players report withdrawal problems at Golden Crown Casino?

Withdrawals are the topic of 12 complaints about Golden Crown Casino: 41% of the 29 with a topic. The most common withdrawal problem is “Withdrawal delay” (58% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Golden Crown Casino resolve player complaints?

97% of the 29 complaints about Golden Crown Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Golden Crown Casino is 121st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Golden Crown Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 71% of the rated reviews give four or five stars, and 20% give one or two.

How many complaints has Golden Crown Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 7 complaints about Golden Crown Casino.

Where do Golden Crown Casino’s players come from?

The countries named most often in complaints and reviews about Golden Crown Casino are Australia (66%), New Zealand (10%) and Canada (9.5%).