igamingcpo.com

Market data

Player Intelligence

Complaints, reviews and player ratings about online casinos, collected from review and complaint sites and matched to the brands on igamingcpo.

424,885 complaints · 1,608,981 reviews · 13 sources

Total brands

11,910

Brands players rate, review or complain about – whether or not igamingcpo carries a casino for them

Total complaints

424,885

From every complaint site

Total reviews

1,608,981

From every review site

Total ratings

1,598,906

Reviews that carry a star rating

GEO markets

242

Countries players stated

Block 01

Brands by year of appearance

The year a brand was founded when the census knows it, otherwise the year Radar records or the year a review site first listed it. 2,108 of the 11,910 have no known year and are in no bar.

Point at a bar to read it
19931996199820002002200420062008201020122014201620182020202220242026
Brands by year of appearance

Block 02

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20062008201020122014201620182020202220242026
Complaints count

Block 03

Complaint categories

  • Withdrawal29%122,818
  • Bonus21%87,396
  • Account15%63,823
  • Deposit8.4%35,392
  • Technical8.2%34,618
  • Other categories18%77,909
Share of complaints with a category. 2,929 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved50%213,182
  • Unresolved35%148,079
  • Open14%60,594
  • Closed without an outcome0.5%2,043
  • Status we do not recognise yet0.2%698
  • No status published0.1%289
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2008201020122014201620182020202220242026
Reviews count

Block 06

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Brazil20%372,878
  • United States20%371,160
  • United Kingdom16%300,308
  • Canada5.5%104,287
  • Germany4.6%87,419
  • Russia4.5%84,768
  • Netherlands2.6%49,343
  • Italy2.5%47,250
  • Australia2%38,289
  • India2%37,732
  • Other countries21%394,312
Share of the records whose source states a country – never guessed from language or currency.records

Block 07

Top 10 brands

The brands on igamingcpo with the most player activity. A brand needs enough data to lead a ranking.

Rank by
  • 3
    Mystake Casino
    Reviews
    14,604
    Player rating
    4.30
    Complaints
    867
    Resolved
    91%
    GEO markets
    60
  • 5
    Pulsz Casino
    Reviews
    12,129
    Player rating
    3.92
    Complaints
    181
    Resolved
    32%
    GEO markets
    1
  • 6
    Zula Casino
    Reviews
    11,541
    Player rating
    3.68
    Complaints
    36
    Resolved
    26%
    GEO markets
    2
  • 8
    Betway Casino
    Reviews
    10,686
    Player rating
    3.26
    Complaints
    486
    Resolved
    79%
    GEO markets
    37
  • 9
    MrQ Casino
    Reviews
    10,561
    Player rating
    3.58
    Complaints
    61
    Resolved
    53%
    GEO markets
    3
  • 10
    PlayOJO Casino
    Reviews
    10,424
    Player rating
    2.93
    Complaints
    597
    Resolved
    90%
    GEO markets
    13

Ranked brands have more than 100 reviews and more than 10 complaints.

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Online casino complaints and player reviews, market-wide

Player Intelligence collects online casino complaints, player reviews and star ratings from 13 review and complaint sites and matches them to casino brands: 424,885 complaints and 1,608,981 reviews about 11,910 brands, including brands that have no casino profile on igamingcpo.

The blocks below describe the market as a whole: how many complaints and reviews are filed per year or month, what complaints are about, how they end, which countries players state and which brands draw the most activity. In the Top 10 table, a brand that has a profile in the casino directory links straight to it.

How complaints are categorised and counted

Complaint sites label cases in their own words and languages, so each label is mapped to one list of categories: withdrawal, deposit, account, KYC / verification, bonus, payments & refunds, responsible gambling, customer support, technical and other. Complaints from sites that publish no category stay out of the category bars; the note under the chart says how many. Outcomes are shown as the sites report them: resolved, unresolved, open or closed without an outcome.

The GEO block counts a record’s country only when the source states it. A brand enters the Top 10 only with more than 100 reviews and more than 10 complaints, so a handful of posts cannot put it on top. How many casinos compete in each country is on the casinos by GEO dashboard.

Questions about casino complaints and reviews

What do players complain about most at online casinos?

The Complaint categories block shows the five largest categories as shares of every categorised complaint; on the current data the largest is Withdrawal. The remaining categories are grouped together, and complaints from sites that publish no category are counted separately.

How many casino complaints get resolved?

The Complaint status block shows outcomes as the complaint sites report them: resolved, unresolved, open, closed without an outcome, or no published status. Each share is of all complaints, so cases that are still open lower the resolved share. The Resolved column in the Top 10 table is narrower: resolved cases among those with an outcome, resolved or unresolved.

Where do the complaints and reviews come from?

From 13 review and complaint sites. Each record is matched to a casino brand, which is why the dashboard covers 11,910 brands, including brands without a casino profile on igamingcpo. Countries come only from what a source states, and star ratings only from reviews that carry one.

Which online casinos have the most player reviews?

The Top 10 brands block ranks brands by reviews, player rating, complaints or GEO markets. To be ranked at all, a brand needs more than 100 reviews and more than 10 complaints, and the rating ranking also needs ratings from at least 2 sites.

Does a high complaint count mean a casino is unsafe?

A brand with more players collects more complaints and more reviews, so the count alone says little about safety. Read the complaint count next to the brand’s reviews, player rating and Resolved share, which the Top 10 table shows side by side. This dashboard describes the market as a whole and does not rate the safety of individual casinos.