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Casino profile
Player complaints and reviews about bwin Casino, plus its operator (Entain Partners), licences and welcome offers.

On the bwin Casino site for Austria, we found 3 promotions. The registration form for Austria has 5 fields, including country, currency, e-mail and password.
bwin Casino belongs to the Entain Partners affiliate programme. The site launched in 2001. It holds licences from Alcohol and Gaming Commission of Ontario, Coljuegos (Colombia), Gibraltar Regulatory Authority, Kahnawake Gaming Commission. The interface is available in 9 languages, including English, German, Spanish, French. 15 account currencies are listed, including Argentine pesos, Bulgarian leva, Swiss francs, Danish krone. We list 2 welcome offers.
This brand is listed in 14 markets. Pick one to see what it offers there.
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
18+ | Addiction risks | T&Cs under bwin.com
18+ | Addiction risks | T&Cs under bwin.com
Casino Welcome Bonus
18+ | Addiction risks | Slot offer for new customers | Minimum deposit €10 | Bonus: wager 35 x (deposit & bonus) in slots within 30 days | T&Cs at bwin.com
We'll double your first deposit up to €200 and give you 50 Freespins.
Register at…
5 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
202 records
202 of the 2,217 records about bwin Casino come from players who state they are in Austria. The figures below are theirs alone; the casino page covers every market.
Total complaints
5
80% resolved, of those with a known outcome
Total reviews
197
Across all review sites
Player rating
1.4 / 5
197 ratings by these players
Share of all records
9.1%
of 2,217 about bwin Casino
Players in Austria have filed 5 complaints and written 197 reviews about bwin Casino. That is 9.1% of the 2,217 records about it from every market. Complaints make up 2.5% of their records, against 3.2% across all markets. Their reviews rate it 1.4 out of 5 on average (197 ratings), against 1.35 across all markets. 90% of their rated reviews give one or two stars; across all markets the share is 91%.
The most common problem in their complaints is “Deposit refund”: 40% of 5 complaints with a labelled problem (4.7% across all markets). 80% of their 5 complaints with a known outcome were resolved, against 46% across all markets. In the last 12 months: 2 complaints and 42 reviews.
A player counts as being in Austria when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about bwin Casino in Austria, or compare the market with another one.
| Figure | Austria | All markets |
|---|---|---|
| Complaints among all records | 2.5% | 3.2% |
| Resolved, of complaints with a known outcome | 80% | 46% |
| Average review rating, out of 5 | 1.4 | 1.35 |
| Reviews rated 1–2 stars | 90% | 91% |
| Deposit refund, of labelled complaints | 40% | 4.7% |
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 0 |
| 2025 | 0 |
| 2026 | 2 |
Block 02
Block 03
Block 04
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2018 | 3 |
| 2019 | 6 |
| 2020 | 19 |
| 2021 | 20 |
| 2022 | 17 |
| 2023 | 26 |
| 2024 | 39 |
| 2025 | 29 |
| 2026 | 38 |
Block 05
How the rated reviews split by star.
Block 06
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 07
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2023 | 2.4 |
| 2024 | 1.31 |
| 2025 | 1.2 |
| 2026 | 1.27 |
Block 08
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 2 | – | 38 | 1.21 |
| 2025 | 0 | – | 29 | 1.21 |
| 2024 | 0 | – | 39 | 1.31 |
| 2023 | 1 | – | 26 | 1.58 |
| 2022 | 2 | – | 17 | – |
| 2021 | 0 | – | 20 | 1.25 |
| 2020 | 0 | – | 19 | – |
| 2019 | 0 | – | 6 | – |
| 2018 | 0 | – | 3 | – |
A dash means too little data for that year.
Block 09
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 193 | – |
| Casino Guru | 5 | 4 | – |
Block 10
The newest records about bwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
Austria · Trustpilot
1.0 of 5 stars
Austria · Trustpilot
Account closed
UnresolvedAustria · Casino Guru
Withdrawal delay
ResolvedAustria · Casino Guru
Deposit refund
ResolvedAustria · Casino Guru
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataWe read 3 live offers for Austria on the bwin Casino site itself.
The bwin Casino registration form for Austria has 5 fields, including country, currency, e-mail, password.
202 of the 2,217 complaints and reviews about bwin Casino come from players in Austria. Across all its markets, 70 complaints have a known outcome, and 46% of them were resolved.
bwin Casino is operated by bwin Holdings (Malta) Limited and runs under the Entain Partners affiliate programme.
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.