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Casino profile

bwin Casino in Austria

Player complaints and reviews about bwin Casino, plus its operator (Entain Partners), licences and welcome offers.

casino.bwin.com
Capture of the bwin Casino website

About

On the bwin Casino site for Austria, we found 3 promotions. The registration form for Austria has 5 fields, including country, currency, e-mail and password.

bwin Casino belongs to the Entain Partners affiliate programme. The site launched in 2001. It holds licences from Alcohol and Gaming Commission of Ontario, Coljuegos (Colombia), Gibraltar Regulatory Authority, Kahnawake Gaming Commission. The interface is available in 9 languages, including English, German, Spanish, French. 15 account currencies are listed, including Argentine pesos, Bulgarian leva, Swiss francs, Danish krone. We list 2 welcome offers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. CountryAustria · Canada · France · Gibraltar … +5
  2. CurrencyCAD ($) · EUR (€) · GBP (£) · USD ($)
  3. E-mail
  4. Password
  5. E-mail

Player complaints and reviews in Austria

202 records

202 of the 2,217 records about bwin Casino come from players who state they are in Austria. The figures below are theirs alone; the casino page covers every market.

Total complaints

5

80% resolved, of those with a known outcome

Total reviews

197

Across all review sites

Player rating

1.4 / 5

197 ratings by these players

Share of all records

9.1%

of 2,217 about bwin Casino

What players in Austria say about bwin Casino

Players in Austria have filed 5 complaints and written 197 reviews about bwin Casino. That is 9.1% of the 2,217 records about it from every market. Complaints make up 2.5% of their records, against 3.2% across all markets. Their reviews rate it 1.4 out of 5 on average (197 ratings), against 1.35 across all markets. 90% of their rated reviews give one or two stars; across all markets the share is 91%.

The most common problem in their complaints is “Deposit refund”: 40% of 5 complaints with a labelled problem (4.7% across all markets). 80% of their 5 complaints with a known outcome were resolved, against 46% across all markets. In the last 12 months: 2 complaints and 42 reviews.

A player counts as being in Austria when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about bwin Casino in Austria, or compare the market with another one.

Austria and all markets
FigureAustriaAll markets
Complaints among all records2.5%3.2%
Resolved, of complaints with a known outcome80%46%
Average review rating, out of 51.41.35
Reviews rated 1–2 stars90%91%
Deposit refund, of labelled complaints40%4.7%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Deposit40%2
  • Account20%1
  • Bonus20%1
  • Withdrawal20%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved80%4
  • Unresolved20%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars7.6%15
  • 4 stars1%2
  • 3 stars1%2
  • 2 stars4.1%8
  • 1 star86%170
Share of 197 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals7.1%12
  • Customer support2.9%5
  • Sportsbook2.4%4
  • Trust & licence2.4%4
  • Games1.8%3
  • KYC / verification1.8%3
Share of the 170 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals32%55
  • Fairness & RTP31%52
  • Bonuses21%36
  • Customer support18%31
  • KYC / verification16%28
  • Games13%22
Share of the 170 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–381.21
20250–291.21
20240–391.31
20231–261.58
20222–17–
20210–201.25
20200–19–
20190–6–
20180–3–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–193–
Casino Guru54–

Block 10

Latest complaints and reviews

The newest records about bwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Austria · Trustpilot

  • Review

    1.0 of 5 stars

    Austria · Trustpilot

  • Complaint

    Account closed

    Unresolved

    Austria · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Austria · Casino Guru

  • Complaint

    Deposit refund

    Resolved

    Austria · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about bwin Casino in Austria

What bonuses and promotions does bwin Casino run in Austria?

We read 3 live offers for Austria on the bwin Casino site itself.

What does bwin Casino ask for at registration in Austria?

The bwin Casino registration form for Austria has 5 fields, including country, currency, e-mail, password.

How many complaints and reviews about bwin Casino come from players in Austria?

202 of the 2,217 complaints and reviews about bwin Casino come from players in Austria. Across all its markets, 70 complaints have a known outcome, and 46% of them were resolved.

Who owns bwin Casino?

bwin Casino is operated by bwin Holdings (Malta) Limited and runs under the Entain Partners affiliate programme.