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Player complaints and reviews about bwin Casino, plus its operator (Entain Partners), licences and welcome offers.

On the bwin Casino site for Bulgaria, we found 2 welcome bonuses. The registration form for Bulgaria has 2 fields: e-mail and password.
bwin Casino belongs to the Entain Partners affiliate programme. The site launched in 2001. It holds licences from Alcohol and Gaming Commission of Ontario, Coljuegos (Colombia), Gibraltar Regulatory Authority, Kahnawake Gaming Commission. The interface is available in 9 languages, including English, German, Spanish, French. 15 account currencies are listed, including Argentine pesos, Bulgarian leva, Swiss francs, Danish krone.
This brand is listed in 14 markets. Pick one to see what it offers there.
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Football BettingTop CompetitionsUEFA Europa LeagueEurope 7 UEFA Conference
Poker - Tickets 18+. All tickets have expiry on them. T&Cs apply.
4 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
11 records
11 of the 2,217 records about bwin Casino come from players who state they are in Bulgaria. The figures below are theirs alone; the casino page covers every market.
Total complaints
3
Fewer than 5 with a known outcome
Total reviews
8
Across all review sites
Player rating
1.38 / 5
8 ratings by these players
Share of all records
0.5%
of 2,217 about bwin Casino
Players in Bulgaria have filed 3 complaints and written 8 reviews about bwin Casino. That is 0.5% of the 2,217 records about it from every market. Complaints make up 27% of their records, against 3.2% across all markets. Their reviews rate it 1.38 out of 5 on average (8 ratings), against 1.35 across all markets. 88% of their rated reviews give one or two stars; across all markets the share is 91%.
In the last 12 months: no complaints and 2 reviews.
A player counts as being in Bulgaria when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about bwin Casino in Bulgaria, or compare the market with another one.
| Figure | Bulgaria | All markets |
|---|---|---|
| Complaints among all records | 27% | 3.2% |
| Average review rating, out of 5 | 1.38 | 1.35 |
| Reviews rated 1–2 stars | 88% | 91% |
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2021 | 3 |
Block 02
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 1 |
| 2025 | 3 |
Block 03
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2025 | 0 | – | 3 | – |
| 2024 | 0 | – | 1 | – |
| 2021 | 3 | – | 2 | – |
| 2020 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 04
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 8 | – |
| Casino Guru | 3 | – | – |
Block 05
The newest records about bwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
Bulgaria · Trustpilot
1.0 of 5 stars
Bulgaria · Trustpilot
Support conduct
ResolvedBulgaria · Casino Guru
Account blocked
UnresolvedBulgaria · Casino Guru
Deposit not credited
ResolvedBulgaria · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataWe read 2 live offers for Bulgaria on the bwin Casino site itself.
The bwin Casino registration form for Bulgaria has 2 fields: e-mail, password.
11 of the 2,217 complaints and reviews about bwin Casino come from players in Bulgaria. Across all its markets, 70 complaints have a known outcome, and 46% of them were resolved.
bwin Casino is operated by bwin Holdings (Malta) Limited and runs under the Entain Partners affiliate programme.
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.