100% up to $100, 1st Deposit Bonus at Grand Hotel Casino
- Bonus
- 100%
- Max bonus
- $100
- Min deposit
- $10
- Wagering
- 200x
Casino profile
Grand Hotel Casino
Player complaints and reviews about Grand Hotel Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
grandhotelcasino.com
Profile
- Website
- grandhotelcasino.com
- Established
- 2001
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Licences
- Languages
- English
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
- New Zealand dollars
About
Grand Hotel Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2001. It holds a licence from Kahnawake Gaming Commission. The interface is in English. 5 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, US dollars. We list 4 welcome offers.
Grand Hotel Casino is listed in 4 markets: Canada, United Kingdom, New Zealand and Austria.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
50% up to $150, 2nd Deposit Bonus at Grand Hotel Casino
- Bonus
- 50%
- Max bonus
- $150
- Min deposit
- $10
- Wagering
- 200x
30% up to $150, 3rd Deposit Bonus at Grand Hotel Casino
- Bonus
- 30%
- Max bonus
- $150
- Min deposit
- $10
- Wagering
- 200x
20% up to $160, 4th Deposit Bonus at Grand Hotel Casino
- Bonus
- 20%
- Max bonus
- $160
- Min deposit
- $10
- Wagering
- 200x
Player Intelligence
23 records
What players report about Grand Hotel Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
5
67% resolved, of those with a known outcome
Total reviews
18
Across all review sites
Player rating
4.1 / 5
AskGamblers 4.1
GEO markets
2
Countries stated on 8.7% of records
Grand Hotel Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Grand Hotel Casino, the way Player Intelligence PRO computes it.
Since 2008, players have posted 5 complaints and 18 reviews about Grand Hotel Casino on 3 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted no reviews.
The review sites’ own scores average 4.1 out of 5 on one site. By that score, Grand Hotel Casino ranks 634th of 4,286 rated casinos.
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Grand Hotel Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
1
200820102012201420162018202020222025
| Period | Value |
|---|---|
| 2008 | 1 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 1 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 0 |
| 2024 | 0 |
| 2025 | 1 |
Block 02
Complaint categories
- Withdrawal60%3
- Account40%2
Block 03
Complaint status
- Resolved40%2
- Closed without an outcome20%1
- Open20%1
- Unresolved20%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
7
20132014201520162017201820192020202120222023
| Period | Value |
|---|---|
| 2013 | 7 |
| 2014 | 5 |
| 2015 | 4 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 1 |
Block 05
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.83
4
5
4.5
2014201520162017201820192020202120222023
| Period | Value |
|---|---|
| 2014 | 3.83 |
| 2015 | 4 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 5 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 4.5 |
Block 06
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Austria50%1
- Slovakia50%1
Block 07
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2025 | 1 | – | 0 | – |
| 2023 | 0 | – | 1 | – |
| 2022 | 1 | – | 0 | – |
| 2021 | 1 | – | 0 | – |
| 2020 | 0 | – | 1 | – |
| 2015 | 0 | – | 4 | – |
| 2014 | 0 | – | 5 | – |
| 2013 | 0 | – | 7 | – |
| 2011 | 1 | – | 0 | – |
| 2008 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 08
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 1 | 18 | 4.1 / 5 |
| Casino Guru | 2 | – | – |
| Casinomeister | 2 | – | – |
Block 09
Latest complaints and reviews
The newest records about Grand Hotel Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Account not closed on request
ClosedSlovakia · Casino Guru
- Complaint
Withdrawal refused
ResolvedAustria · Casino Guru
- Complaint
Withdrawal refused
Unresolved - Complaint
Account blocked
Open
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers.
Questions about Grand Hotel Casino
Who owns Grand Hotel Casino?
Grand Hotel Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Grand Hotel Casino licensed?
Yes. Grand Hotel Casino holds a licence from Kahnawake Gaming Commission.
When was Grand Hotel Casino founded?
Grand Hotel Casino launched in 2001.
Which currencies does Grand Hotel Casino accept?
Currencies listed for Grand Hotel Casino: Canadian dollars, Euros, British pounds sterling, US dollars, New Zealand dollars. Its site is available in one language: English.
What welcome bonuses does Grand Hotel Casino offer?
4 welcome offers are listed for Grand Hotel Casino. The first on the list is “100% up to $100, 1st Deposit Bonus at Grand Hotel Casino”, with a 200× wagering requirement.
Which countries is Grand Hotel Casino available in?
Grand Hotel Casino is listed in 4 markets: Austria, Canada, New Zealand, United Kingdom.
What do players say about Grand Hotel Casino?
Players have filed 5 complaints and written 18 reviews about Grand Hotel Casino. Players rate Grand Hotel Casino 4.1 out of 5 on average on the 1 site that publishes a rating.
How many complaints has Grand Hotel Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Grand Hotel Casino.
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