100% up to €100 at bet365 Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €10
- Wagering
- 20x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
bet365 Casino
Player complaints and reviews about bet365 Casino, plus its operator (bet365 Partners), licences and welcome offers.
casino.bet365.com
Profile
- Website
- casino.bet365.com
- Established
- 2001
- Operator
- bet365 Partnersaffiliate programme
- Company
- Hillside Media
- Licences
- Alcohol and Gaming Commission of Ontario
- Danish Gambling Authority
- Estonian Tax and Customs Board
- Gibraltar Regulatory Authority
- Malta Gaming Authority
- SIGAP - Betting Management System (Brazil)
- Swedish Gambling Authority
- The Alberta iGaming Corporation (AiGC)
- The Netherlands Gambling Authority
- UK Gambling Commission
- Languages
- Bulgarian
- Chinese
- Czech
- Dutch
- English
- German
- Hungarian
- Italian
- Norwegian
- Polish
- Portuguese
- Spanish
- Slovak
- Greek
- Romanian
- Swedish
- Russian
- Estonian
- Danish
- Currencies
- Argentine pesos
- Australian dollars
- Bulgarian leva
- Brazilian reals
- Canadian dollars
- Swiss francs
- Czech Republic korunas
- Euros
- British pounds sterling
- Hungarian forints
- Indian rupees
- Icelandic krónur
- Japanese yen
- Mexican pesos
- Malaysian ringgits
- Norwegian kroner
- New Zealand dollars
- Polish zlotys
- Romanian lei
- Thai baht
- US dollars
- Swedish kronor
- Danish krone Show more
About
bet365 Casino belongs to the bet365 Partners affiliate programme. The site launched in 2001. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Estonian Tax and Customs Board, Gibraltar Regulatory Authority. The interface is available in 19 languages, including Bulgarian, Chinese, Czech, Dutch. 23 account currencies are listed, including Argentine pesos, Australian dollars, Bulgarian leva, Brazilian reals. We list 4 welcome offers.
bet365 Casino is listed in 27 markets, among them Canada, Germany, Australia and Spain.
Markets
This brand is listed in 27 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Up to 500 Bonus Spins at bet365 Casino
- Free spins
- 500
- Min deposit
- £10
- Wagering
- No Wagering Bonuses
Up to 500 Free Spins at bet365 Casino
- Free spins
- 500
- Min deposit
- €10
Up to 200 Free Spins at bet365 Casino
- Free spins
- 200
- Min deposit
- 100 PEN
Player Intelligence
15,971 records
What players report about bet365 Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
12,699
40% resolved, of those with a known outcome
Total reviews
3,272
Across all review sites
Player rating
3.62 / 5
Trustpilot 1.2 · AskGamblers 3.7 · casino.ru 4.7 · Reclame Aqui 3.6 · Tribuna 4.9
GEO markets
71
Countries stated on 99% of records
bet365 Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about bet365 Casino, the way Player Intelligence PRO computes it.
Since 2008, players have posted 12,699 complaints and 3,272 reviews about bet365 Casino on 10 sites. In the 12 months to November 4, 2026, they filed 1,062 complaints and posted 359 reviews. That is 6,538% more complaints than in the 12 months before (16). Reviews are down 12% on the 12 months before (409). The average review rating rose from 1.41 to 1.42 out of 5 year on year. Of the complaints with a known outcome, 38% were resolved in the last 12 months, against 50% in the 12 months before.
The problem players report most often is “Account blocked”: 22% of the 12,634 complaints with a labelled problem. Next come “Sports bets” (16%) and “Withdrawal delay” (12%). Complaints about “Account” make up 27% of those with a topic, against 15% across all brands.
Of the 1,097 complaints with a known outcome, 40% were resolved, against 59% across all brands. That puts bet365 Casino 1,740th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 53%.
Reviewers give bet365 Casino 1.74 out of 5 on average over 3,232 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 77% are one or two. The review sites’ own scores average 3.62 out of 5 across 5 sites. By that score, bet365 Casino ranks 1,417th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (212 reviews), “Customer support” (196 reviews) and “Sportsbook” (160 reviews). The most common criticism concerns “Customer support” (933 reviews), “Account” (912 reviews) and “Withdrawals” (407 reviews).
The countries players state most often are Brazil (84%), Denmark (5.1%) and United Kingdom (3.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about bet365 Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the good selection of games and the smooth operation of the website, along with quick deposits and reliable withdrawals. Many found the platform easy to use and praised the impressive in-play markets for live football.
Players disliked the longer-than-expected withdrawal times and the need to contact support for updates. Additionally, there was a notable lack of rewards for loyal players, with many expressing disappointment over the absence of bonuses or VIP programs.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
5,479
2008201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2008 | 2 |
| 2009 | 1 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 9 |
| 2016 | 40 |
| 2017 | 85 |
| 2018 | 243 |
| 2019 | 246 |
| 2020 | 625 |
| 2021 | 1,407 |
| 2022 | 5,479 |
| 2023 | 2,812 |
| 2024 | 669 |
| 2025 | 17 |
| 2026 | 1,058 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked22%2,736
- Sports bets16%2,044
- Withdrawal delay12%1,531
- Deposit not credited8.8%1,115
- Withdrawal refused5.5%693
- Verification delay5.1%647
- Documents rejected or requested again4.9%622
- Account closed4.1%514
- Other problems22%2,732
Block 03
Complaint categories
- Account27%3,437
- Withdrawal18%2,275
- Other18%2,264
- Deposit10%1,308
- KYC / verification10%1,283
- Technical7.2%911
- Payments & refunds3.8%479
- Bonus3.4%424
- Customer support1.6%202
- Responsible gambling0.5%57
Block 04
Complaint status
- Open91%11,598
- Unresolved5.2%659
- Resolved3.4%438
- Status we do not recognise yet0%2
- No status published0%1
- Closed without an outcome0%1
Block 05
bet365 Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | bet365 Casino | All brands |
|---|---|---|
| Complaints resolved | 40% | 59% |
| Average review rating | 1.74 | 3.44 |
| Complaints per 100 reviews | 388.1 | 26.4 |
| Share of “Account” complaints | 27% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
932
200920112013201520172019202120232026
| Period | Value |
|---|---|
| 2009 | 1 |
| 2010 | 1 |
| 2011 | 9 |
| 2012 | 11 |
| 2013 | 62 |
| 2014 | 66 |
| 2015 | 47 |
| 2016 | 52 |
| 2017 | 51 |
| 2018 | 79 |
| 2019 | 113 |
| 2020 | 164 |
| 2021 | 297 |
| 2022 | 327 |
| 2023 | 269 |
| 2024 | 374 |
| 2025 | 417 |
| 2026 | 932 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars14%464
- 4 stars5%160
- 3 stars3.7%120
- 2 stars4.3%140
- 1 star73%2,348
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals8.1%212
- Customer support7.5%196
- Sportsbook6.1%160
- Website & app6%157
- Games5.7%148
- Bonuses4.1%107
Criticised
- Customer support36%933
- Account35%912
- Withdrawals16%407
- Sportsbook11%295
- Website & app11%284
- Trust & licence11%276
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
5
2.33
2
1.97
2.35
2.83
2.14
2.29
2.27
1.92
1.67
1.56
1.48
1.46
1.34
1.43
2.04
200920102011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2009 | 4 |
| 2010 | 5 |
| 2011 | 2.33 |
| 2012 | 2 |
| 2013 | 1.97 |
| 2014 | 2.35 |
| 2015 | 2.83 |
| 2016 | 2.14 |
| 2017 | 2.29 |
| 2018 | 2.27 |
| 2019 | 1.92 |
| 2020 | 1.67 |
| 2021 | 1.56 |
| 2022 | 1.48 |
| 2023 | 1.46 |
| 2024 | 1.34 |
| 2025 | 1.43 |
| 2026 | 2.04 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Brazil84%13,192
- Denmark5.1%808
- United Kingdom3.9%610
- Italy3.7%591
- Netherlands0.6%102
- Spain0.5%86
- Germany0.4%68
- Canada0.2%35
- Sweden0.2%29
- United States0.2%24
- Other countries1.4%224
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1,058 | 38% | 932 | 2.04 |
| 2025 | 17 | 38% | 417 | 1.43 |
| 2024 | 669 | 44% | 374 | 1.34 |
| 2023 | 2,812 | 61% | 269 | 1.46 |
| 2022 | 5,479 | 48% | 327 | 1.48 |
| 2021 | 1,407 | – | 297 | 1.56 |
| 2020 | 625 | – | 164 | 1.67 |
| 2019 | 246 | – | 113 | 1.92 |
| 2018 | 243 | – | 79 | 2.27 |
| 2017 | 85 | – | 51 | 2.28 |
| 2016 | 40 | – | 52 | 2.14 |
| 2015 | 9 | – | 47 | 2.83 |
| 2014 | 3 | – | 66 | 2.35 |
| 2013 | 2 | – | 62 | 1.97 |
| 2012 | 0 | – | 11 | – |
| 2011 | 0 | – | 9 | – |
| 2010 | 0 | – | 1 | – |
| 2009 | 1 | – | 1 | – |
| 2008 | 2 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Reclame Aqui | 12,550 | 631 | 3.6 / 5 |
| Trustpilot | – | 2,403 | 1.2 / 5 |
| Casino Guru | 109 | 61 | – |
| AskGamblers | 19 | 141 | 3.7 / 5 |
| latestcasinobonuses.bet | – | 16 | – |
| Casinomeister | 14 | – | – |
| Tribuna | – | 12 | 4.9 / 5 |
| casino.ru | – | 8 | 4.7 / 5 |
| CasinoReviews | 6 | – | – |
| LCB | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about bet365 Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Missing funds
OpenBrazil · Reclame Aqui
- Review
4.0 of 5 stars
Russia · latestcasinobonuses.bet
- Review
4.0 of 5 stars
Russia · latestcasinobonuses.bet
- Complaint
Other
OpenBrazil · Reclame Aqui
- Complaint
Withdrawal delay
OpenBrazil · Reclame Aqui
100 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Reclame Aqui, Tribuna.
Questions about bet365 Casino
Who owns bet365 Casino?
bet365 Casino is operated by Hillside Media and runs under the bet365 Partners affiliate programme.
Is bet365 Casino licensed?
Yes. bet365 Casino holds 10 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Estonian Tax and Customs Board, Gibraltar Regulatory Authority, Malta Gaming Authority, SIGAP - Betting Management System (Brazil), Swedish Gambling Authority, The Alberta iGaming Corporation (AiGC), The Netherlands Gambling Authority, UK Gambling Commission.
When was bet365 Casino founded?
bet365 Casino launched in 2001.
Which currencies does bet365 Casino accept?
Currencies listed for bet365 Casino: Argentine pesos, Australian dollars, Bulgarian leva, Brazilian reals, Canadian dollars, Swiss francs, Czech Republic korunas, Euros and 15 more. Its site is available in 19 languages: Bulgarian, Chinese, Czech, Dutch and 15 more.
What welcome bonuses does bet365 Casino offer?
4 welcome offers are listed for bet365 Casino. The first on the list is “100% up to €100 at bet365 Casino”, with a 20× wagering requirement.
Which countries is bet365 Casino available in?
bet365 Casino is listed in 27 markets: Argentina, Australia, Austria, Brazil, Bulgaria, Canada, China, Czechia and 19 more.
What do players say about bet365 Casino?
Players have filed 12,699 complaints and written 3,272 reviews about bet365 Casino. Players rate bet365 Casino 3.62 out of 5 on average across the 5 sites that publish one.
What do players complain about most at bet365 Casino?
“Account blocked” – 22% of the 12,634 complaints about bet365 Casino with a labelled problem. Followed by “Sports bets” (16%) and “Withdrawal delay” (12%).
Do players report withdrawal problems at bet365 Casino?
Withdrawals are the topic of 2,275 complaints about bet365 Casino: 18% of the 12,640 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 53% were resolved.
Does bet365 Casino resolve player complaints?
40% of the 1,097 complaints about bet365 Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, bet365 Casino is 1,740th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about bet365 Casino?
Praised most: “Withdrawals”, “Customer support” and “Sportsbook”. Criticised most: “Customer support”, “Account” and “Withdrawals”. 19% of the rated reviews give four or five stars, and 77% give one or two.
How many complaints has bet365 Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1,062 complaints about bet365 Casino. That is 6,538% more than in the 12 months before, when there were 16.
Where do bet365 Casino’s players come from?
The countries named most often in complaints and reviews about bet365 Casino are Brazil (84%), Denmark (5.1%) and United Kingdom (3.9%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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