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Casino profile

Ladbrokes Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Ladbrokes Casino and its operator (Entain Partners).

ladbrokes.com
ladbrokes.com
Capture of the Ladbrokes Casino website

Profile

Website
ladbrokes.com
Established
2000
Operator
Entain Partnersaffiliate programme
Company
LC International Limited
Licences
Languages
  • English
Currencies
  • Euros
  • British pounds sterling
  • US dollars

About

Ladbrokes Casino is an online casino operating under the Entain Partners affiliate programme. The site launched in 2000. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is available in 1 language, among them English. Accounts can be held in 3 currencies — Euros, British pounds sterling, US dollars. Our database holds 1 welcome offer.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

  1. 1

    1-2-FREE, BEST ODDS GUARANTEED & MORE

    1-2-FREE, BEST ODDS GUARANTEED & MORE Get access to special offers on football, horse racing and more sports every day SEE OFFERS 18+. Ladbrokes rules apply. Present your Club Ladbrokes card at the counter or scan at the BetStation terminal to get access to offers.

  2. 2

    BET £10 GET £10 BEAT THE BOOKIE & MORE

    BET £10 GET £10 BEAT THE BOOKIE & MORE Get access to exclusive Gaming offers every day SEE OFFERS 18+. Ladbrokes rules apply. Present your Club Ladbrokes card at the counter or scan on a gaming machine in-shop to get access to offers

  3. 3

    DEPOSIT ONLINE FUNDS IN SHOP

    DEPOSIT ONLINE FUNDS IN SHOP Club Ladbrokes allows you to load funds into your online account via our shops. FIND SHOP 18+. Present your Club Ladbrokes card at the counter to do a cash deposit. In-shop deposit transactions to your online account only permitted in cash. Limits apply to the maximum amount you can deposit into your online account per calendar month – please see full terms below or ask Shop Team for details.

  4. 4

    COLLECT ONLINE WINNINGS IN CASH

    COLLECT ONLINE WINNINGS IN CASH You can pick up your online winnings in cash with Club Ladbrokes in shop FIND SHOP 18+. Present your Club Ladbrokes card at the counter to make cash withdrawal. In-shop withdrawal transactions from your online account only permitted in cash. Limits apply to the maximum amount you can withdraw from your online account per calendar month – please see full terms below or ask Shop Team for details.

  5. 5

    JOIN TODAY & GET A £10 FREE SHOP BET

    JOIN TODAY & GET A £10 FREE SHOP BET Head to your local Ladbrokes shop to join FIND SHOP 18+. Give your username at the counter to join Club Ladbrokes. You will receive your card & Free Bet to use on BetStation. Free bet non-divisible and must be used in its entirety as a £10 stake. Free Bet not returned if selection becomes void. Free Bet must be used in-shop and can't be transferred to online. Value of Free Bet not included in any winnings. See in-shop for full terms.

Player Intelligence

3,778 records

What players report about Ladbrokes Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

81

55% resolved, of those with a known outcome

Total reviews

3,697

Across all review sites

Player rating

2.42 / 5

Trustpilot 1.2 · AskGamblers 2.05 · Tribuna 4.0

GEO markets

41

Countries stated on 97% of records

AI-generated summary of player reviews

Deposit is easy, and the withdraw waiting time is acceptable. Players found nothing positive about the bonuses, customer service, or games.

Players disliked that the slots and game shows are rigged, leading to significant losses after wins. Additionally, the customer service was described as useless, rude, and unprofessional.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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2008201020122014201620182020202220242026
Complaints count

Block 02

Complaint categories

  • Withdrawal31%25
  • KYC / verification16%13
  • Technical15%12
  • Bonus11%9
  • Other9.9%8
  • Account6.2%5
  • Responsible gambling4.9%4
  • Payments & refunds4.9%4
  • Customer support1.2%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved48%39
  • Unresolved40%32
  • Status we do not recognise yet11%9
  • No status published1.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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2011201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2011201220132014201520162017201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.