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Cashwin Casino

Player complaints and reviews about Cashwin Casino, plus its operator (Boss Partners), licences and welcome offers.

cashwin.com
Capture of the Cashwin Casino website

About

Cashwin Casino belongs to the Boss Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, German, French, Hungarian. 2 account currencies are listed: Euros, US dollars. We list 8 welcome offers.

Cashwin Casino is listed in 6 markets, among them Germany, France, Belgium and Austria.

Licensee

The company that holds the Curaçao licence for Cashwin Casino, as the licence register names it.

Legal name
Willx N.V.
Curaçao licence reference
OGL/2024/1647/0892
Registration number (Curaçao Chamber of Commerce)
161182

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

259 records

What players report about Cashwin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

81

88% resolved, of those with a known outcome

Total reviews

178

Across all review sites

Player rating

2.55 / 5

Trustpilot 1.8 · AskGamblers 3.3

GEO markets

30

Countries stated on 94% of records

Cashwin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Cashwin Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 81 complaints and 178 reviews about Cashwin Casino on 5 sites. In the 12 months to November 5, 2026, they filed 13 complaints and posted 21 reviews. That is 32% fewer complaints than in the 12 months before (19). Reviews are down 63% on the 12 months before (56). The average review rating fell from 2.0 to 1.48 out of 5 year on year. Of the complaints with a known outcome, 91% were resolved in the last 12 months, against 83% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 35% of the 78 complaints with a labelled problem. Next come “Withdrawal refused” (15%) and “Documents rejected or requested again” (10%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.

Of the 78 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Cashwin Casino 462nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 95%.

Reviewers give Cashwin Casino 1.83 out of 5 on average over 176 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 77% are one or two. The review sites’ own scores average 2.55 out of 5 across 2 sites. By that score, Cashwin Casino ranks 3,120th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (22 reviews), “Customer support” (20 reviews) and “Games” (16 reviews). The most common criticism concerns “Withdrawals” (84 reviews), “Trust & licence” (45 reviews) and “Customer support” (39 reviews).

The countries players state most often are Germany (43%), Spain (7.8%) and Italy (7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Cashwin Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Customer support and payments appear to be areas of concern based on feedback. While verification processes receive some negative attention, no category stands out as consistently positive.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay35%27
  • Withdrawal refused15%12
  • Documents rejected or requested again10%8
  • Self-exclusion7.7%6
  • Bonus winnings confiscated6.4%5
  • Account not closed on request5.1%4
  • Deposit not credited5.1%4
  • Wagering terms2.6%2
  • Other problems13%10
Share of the 78 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal48%39
  • KYC / verification14%11
  • Bonus8.6%7
  • Responsible gambling8.6%7
  • Deposit7.4%6
  • Account6.2%5
  • Payments & refunds3.7%3
  • Other2.5%2
  • Technical1.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved85%69
  • Unresolved11%9
  • Open2.5%2
  • Closed without an outcome1.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Cashwin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Cashwin Casino against the market
MeasureCashwin CasinoAll brands
Complaints resolved88%59%
Average review rating1.833.44
Complaints per 100 reviews45.526.4
Share of “Withdrawal” complaints48%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars12%21
  • 4 stars7.4%13
  • 3 stars3.4%6
  • 2 stars6.8%12
  • 1 star70%124
Share of 176 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals14%22
  • Customer support13%20
  • Games10%16
  • Bonuses5.7%9
  • KYC / verification5.7%9
  • Deposits & payment methods2.5%4
Share of the 158 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals53%84
  • Trust & licence28%45
  • Customer support25%39
  • KYC / verification23%37
  • Bonuses13%21
  • Fairness & RTP7.6%12
Share of the 158 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany43%106
  • Spain7.8%19
  • Italy7%17
  • Austria6.1%15
  • France6.1%15
  • Finland4.1%10
  • Ireland3.7%9
  • Denmark3.3%8
  • Canada2.5%6
  • Sweden2%5
  • Other countries14%34
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–19–
20252377%562.04
20242986%861.77
202320100%17–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1571.8 / 5
Casino Guru7411–
AskGamblers693.3 / 5
Casinomeister1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Cashwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Finland · Trustpilot

  • Review

    2.0 of 5 stars

    Finland · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Open

    Austria · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Cashwin Casino

Who owns Cashwin Casino?

Cashwin Casino is operated by Willx N.V. and runs under the Boss Partners affiliate programme.

Is Cashwin Casino licensed?

Yes. Cashwin Casino holds a licence from Curacao Gaming Control Board.

When was Cashwin Casino founded?

Cashwin Casino launched in 2023.

Which currencies does Cashwin Casino accept?

Currencies listed for Cashwin Casino: Euros, US dollars. Its site is available in 7 languages: English, German, French, Hungarian and 3 more.

What welcome bonuses does Cashwin Casino offer?

8 welcome offers are listed for Cashwin Casino. The first on the list is “125% up to $500”, with a 35× wagering requirement.

Which countries is Cashwin Casino available in?

Cashwin Casino is listed in 6 markets: Austria, Belgium, France, Germany, Japan, Poland.

What do players say about Cashwin Casino?

Players have filed 81 complaints and written 178 reviews about Cashwin Casino. Players rate Cashwin Casino 2.55 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Cashwin Casino?

“Withdrawal delay” – 35% of the 78 complaints about Cashwin Casino with a labelled problem. Followed by “Withdrawal refused” (15%) and “Documents rejected or requested again” (10%).

Do players report withdrawal problems at Cashwin Casino?

Withdrawals are the topic of 39 complaints about Cashwin Casino: 48% of the 81 with a topic. The most common withdrawal problem is “Withdrawal delay” (69% of them). Of the withdrawal complaints with a known outcome, 95% were resolved.

Does Cashwin Casino resolve player complaints?

88% of the 78 complaints about Cashwin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Cashwin Casino is 462nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Cashwin Casino?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 19% of the rated reviews give four or five stars, and 77% give one or two.

How many complaints has Cashwin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 13 complaints about Cashwin Casino. That is 32% fewer than in the 12 months before, when there were 19.

Where do Cashwin Casino’s players come from?

The countries named most often in complaints and reviews about Cashwin Casino are Germany (43%), Spain (7.8%) and Italy (7%).