Sports welcome offer
Sports welcome offer 18+ | Addiction risk | buwei.de | Licensed (whitelist) | |
Casino profile
bwin Casino
Player complaints and reviews about bwin Casino, plus its operator (Entain Partners), licences and welcome offers.
casino.bwin.com
Profile
- Website
- casino.bwin.com
- Established
- 2001
- Operator
- Entain Partnersaffiliate programme
- Company
- bwin Holdings (Malta) Limited
- Licences
- Languages
- English
- German
- Spanish
- French
- Polish
- Hungarian
- Romanian
- Bulgarian
- Portuguese
- Currencies
- Argentine pesos
- Bulgarian leva
- Swiss francs
- Danish krone
- Euros
- British pounds sterling
- Croatian kunas
- Hungarian forints
- Mexican pesos
- Norwegian kroner
- Polish zlotys
- Romanian lei
- Russian rubles
- Turkish Lira
- US dollars Show more
About
bwin Casino belongs to the Entain Partners affiliate programme. The site launched in 2001. It holds licences from Alcohol and Gaming Commission of Ontario, Coljuegos (Colombia), Gibraltar Regulatory Authority, Kahnawake Gaming Commission. The interface is available in 9 languages, including English, German, Spanish, French. 15 account currencies are listed, including Argentine pesos, Bulgarian leva, Swiss francs, Danish krone.
bwin Casino is listed in 14 markets, among them Germany, France, Belgium and Spain. On the bwin Casino site for Germany, we found 4 welcome bonuses.
Markets
This brand is listed in 14 markets. Pick one to see what it offers there.
Welcome bonuses
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Welcome offer
Welcome offer 18+ | Addiction risk | buwei.de | Licensed (whitelisted) | Slot offer for new customers | Minimum deposit €10 | Bonus: wager 40 x (deposit & bonus) in slots within 30 days | T&Cs apply
Bet Builder+
Bet Builder+ 18+ | Addiction risk | buwei.de | Licensed (Whitelist)
Battle of Malta 2026 Satellites
Battle of Malta 2026 Satellites Qualify from €0.01
Player Intelligence
2,217 records
What players report about bwin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
72
46% resolved, of those with a known outcome
Total reviews
2,145
Across all review sites
Player rating
2.57 / 5
Trustpilot 1.2 · AskGamblers 2.5 · Tribuna 4.0
GEO markets
55
Countries stated on 96% of records
bwin Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about bwin Casino, the way Player Intelligence PRO computes it.
Since 2009, players have posted 72 complaints and 2,145 reviews about bwin Casino on 7 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 371 reviews. Reviews are up 6% on the 12 months before (349). The average review rating fell from 1.31 to 1.22 out of 5 year on year.
The problem players report most often is “Account blocked”: 17% of the 64 complaints with a labelled problem. Next come “Withdrawal delay” (13%) and “Account closed” (11%). Complaints about “Account” make up 29% of those with a topic, against 15% across all brands.
Of the 70 complaints with a known outcome, 46% were resolved, against 59% across all brands. That puts bwin Casino 1,668th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 36%.
Reviewers give bwin Casino 1.35 out of 5 on average over 2,124 rated reviews, against 3.44 across all brands. 7.7% of the ratings are four or five stars, and 91% are one or two. The review sites’ own scores average 2.57 out of 5 across 3 sites. By that score, bwin Casino ranks 3,117th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (111 reviews), “Games” (63 reviews) and “Customer support” (46 reviews). The most common criticism concerns “Fairness & RTP” (532 reviews), “Withdrawals” (496 reviews) and “Bonuses” (465 reviews).
The countries players state most often are Germany (30%), Italy (12%) and United Kingdom (12%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about bwin Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
The platform is very professional with a good variety of games for both casino and sports betting, making it a reliable choice for players. Users appreciate the smooth navigation and quick loading times, along with friendly and fast support.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
10
200920112013201520172019202120232026
| Period | Value |
|---|---|
| 2009 | 5 |
| 2010 | 2 |
| 2011 | 1 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 2 |
| 2015 | 0 |
| 2016 | 7 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 8 |
| 2022 | 7 |
| 2023 | 6 |
| 2024 | 5 |
| 2025 | 10 |
| 2026 | 10 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked17%11
- Withdrawal delay13%8
- Account closed11%7
- Self-exclusion11%7
- Deposit not credited7.8%5
- Game malfunction7.8%5
- Withdrawal refused7.8%5
- Bonus not credited4.7%3
- Other problems20%13
Block 03
Complaint categories
- Account29%21
- Withdrawal19%14
- Deposit11%8
- Responsible gambling9.7%7
- Technical9.7%7
- Bonus6.9%5
- KYC / verification5.6%4
- Other5.6%4
- Payments & refunds1.4%1
- Customer support1.4%1
Block 04
Complaint status
- Unresolved53%38
- Resolved44%32
- No status published1.4%1
- Status we do not recognise yet1.4%1
Block 05
bwin Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | bwin Casino | All brands |
|---|---|---|
| Complaints resolved | 46% | 59% |
| Average review rating | 1.35 | 3.44 |
| Complaints per 100 reviews | 3.4 | 26.4 |
| Share of “Account” complaints | 29% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
350
200920112013201520172019202120232026
| Period | Value |
|---|---|
| 2009 | 1 |
| 2010 | 0 |
| 2011 | 3 |
| 2012 | 2 |
| 2013 | 13 |
| 2014 | 4 |
| 2015 | 8 |
| 2016 | 10 |
| 2017 | 15 |
| 2018 | 55 |
| 2019 | 99 |
| 2020 | 224 |
| 2021 | 215 |
| 2022 | 216 |
| 2023 | 281 |
| 2024 | 326 |
| 2025 | 350 |
| 2026 | 323 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars5.6%119
- 4 stars2.1%45
- 3 stars1.5%31
- 2 stars4%86
- 1 star87%1,843
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals5.6%111
- Games3.2%63
- Customer support2.3%46
- Sportsbook2.2%43
- Website & app1.9%38
- Bonuses1.6%32
Criticised
- Fairness & RTP27%532
- Withdrawals25%496
- Bonuses24%465
- Customer support23%461
- Account15%293
- Sportsbook13%259
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
4.33
1
1.75
1.81
2.3
1.5
1.44
1.22
1.5
1.42
1.42
1.42
1.25
1.32
1.21
200920102011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2009 | 5 |
| 2010 | 0 |
| 2011 | 4.33 |
| 2012 | 1 |
| 2013 | 0 |
| 2014 | 1.75 |
| 2015 | 1.81 |
| 2016 | 2.3 |
| 2017 | 1.5 |
| 2018 | 1.44 |
| 2019 | 1.22 |
| 2020 | 1.5 |
| 2021 | 1.42 |
| 2022 | 1.42 |
| 2023 | 1.42 |
| 2024 | 1.25 |
| 2025 | 1.32 |
| 2026 | 1.21 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany30%634
- Italy12%264
- United Kingdom12%251
- Austria9.5%202
- Belgium9%192
- Spain7.1%152
- Denmark4.8%102
- France3.3%70
- Netherlands2.2%47
- Canada1.4%29
- Other countries8.6%183
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 10 | 30% | 323 | 1.21 |
| 2025 | 10 | 50% | 350 | 1.32 |
| 2024 | 5 | – | 326 | 1.25 |
| 2023 | 6 | – | 281 | 1.42 |
| 2022 | 7 | – | 216 | 1.42 |
| 2021 | 8 | – | 215 | 1.42 |
| 2020 | 3 | – | 224 | 1.5 |
| 2019 | 2 | – | 99 | 1.22 |
| 2018 | 2 | – | 55 | 1.44 |
| 2017 | 2 | – | 15 | – |
| 2016 | 7 | – | 10 | – |
| 2015 | 0 | – | 8 | – |
| 2014 | 2 | – | 4 | – |
| 2013 | 0 | – | 13 | – |
| 2012 | 0 | – | 2 | – |
| 2011 | 1 | – | 3 | – |
| 2010 | 2 | – | 0 | – |
| 2009 | 5 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 2,072 | 1.2 / 5 |
| AskGamblers | 18 | 41 | 2.5 / 5 |
| Casino Guru | 37 | 15 | – |
| Casinomeister | 15 | – | – |
| Tribuna | – | 12 | 4.0 / 5 |
| latestcasinobonuses.bet | – | 5 | – |
| CasinoReviews | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about bwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Germany · Trustpilot
- Review
1.0 of 5 stars
Austria · Trustpilot
- Complaint
Account blocked
ResolvedPortugal · Casino Guru
- Complaint
Withdrawal delay
UnresolvedPortugal · AskGamblers
- Complaint
Sports bets
UnresolvedPortugal · Casino Guru
33 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about bwin Casino
Who owns bwin Casino?
bwin Casino is operated by bwin Holdings (Malta) Limited and runs under the Entain Partners affiliate programme.
Is bwin Casino licensed?
Yes. bwin Casino holds 7 licences: Alcohol and Gaming Commission of Ontario, Coljuegos (Colombia), Gibraltar Regulatory Authority, Kahnawake Gaming Commission, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service, UK Gambling Commission.
When was bwin Casino founded?
bwin Casino launched in 2001.
Which currencies does bwin Casino accept?
Currencies listed for bwin Casino: Argentine pesos, Bulgarian leva, Swiss francs, Danish krone, Euros, British pounds sterling, Croatian kunas, Hungarian forints and 7 more. Its site is available in 9 languages: English, German, Spanish, French and 5 more.
Which countries is bwin Casino available in?
bwin Casino is listed in 14 markets: Argentina, Austria, Belgium, Bulgaria, France, Germany, Hungary, Mexico and 6 more.
What bonuses and promotions does bwin Casino run in Germany?
We read 4 live offers for Germany on the bwin Casino site itself.
What do players say about bwin Casino?
Players have filed 72 complaints and written 2,145 reviews about bwin Casino. Players rate bwin Casino 2.57 out of 5 on average across the 3 sites that publish one.
What do players complain about most at bwin Casino?
“Account blocked” – 17% of the 64 complaints about bwin Casino with a labelled problem. Followed by “Withdrawal delay” (13%) and “Account closed” (11%).
Do players report withdrawal problems at bwin Casino?
Withdrawals are the topic of 14 complaints about bwin Casino: 19% of the 72 with a topic. The most common withdrawal problem is “Withdrawal delay” (57% of them). Of the withdrawal complaints with a known outcome, 36% were resolved.
Does bwin Casino resolve player complaints?
46% of the 70 complaints about bwin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, bwin Casino is 1,668th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about bwin Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Fairness & RTP”, “Withdrawals” and “Bonuses”. 7.7% of the rated reviews give four or five stars, and 91% give one or two.
How many complaints has bwin Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 11 complaints about bwin Casino.
Where do bwin Casino’s players come from?
The countries named most often in complaints and reviews about bwin Casino are Germany (30%), Italy (12%) and United Kingdom (12%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with bwin Casino, and ones players rate about the same.
Other casinos in Portugal
Casinos under the same licences
Other brands of Entain Partners
Rated alike by players
Casinos whose player rating is closest to that of bwin Casino.
