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PokerStars Casino
Player reviews and complaints from independent sites, alongside the facts we have recorded about PokerStars Casino and its operator (Stars Affiliate Club).
starsweb.pokerstarscasino.eu
Profile
- Website
- starsweb.pokerstarscasino.eu
- Established
- 2015
- Operator
- Stars Affiliate Clubaffiliate programme
- Company
- TSG Interactive Gaming Europe Limited
- Licences
- Languages
- English
- German
- French
- Russian
- Danish
- Romanian
- Polish
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
About
PokerStars Casino is an online casino operating under the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, among them English, German, French, Russian. Accounts can be held in 4 currencies — Canadian dollars, Euros, British pounds sterling, US dollars. Our database holds 4 welcome offers.
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
1 entry
Read from the casino's own pages. Terms change without notice — check them on the operator's site.
Promotions
4 entries
Read from the casino's own pages. Terms change without notice — check them on the operator's site.
100% up to C$1,500 across 3 deposits
Get C$1,500 in bonuses
Deposit three times. We’ll match it three times.
100% up to C$1,500 is just three deposits away.
Here’s how:
1. Deposit
Use the code ‘CASINO1500’ and we’ll match it up to C$500.
2. And Again
Deposit again within three days and we’ll do…Get C$1,500 in bonuses
Deposit three times. We’ll match it three times.
100% up to C$1,500 is just three deposits away.
Here’s how:
1. Deposit
Use the code ‘CASINO1500’ and we’ll match it up to C$500.
2. And Again
Deposit again within three days and we’ll do the same.
3. And Again
You should get it by now. Third time’s the charm.
How the Welcome Offer works
Once you’ve made your first deposit using the Bonus Code ‘CASINO1500’, you’ll receive a 100% bonus match up to C$500. This bonus, and your original deposit, will be credited to you in the form of a single Casino Instant Bonus to be used on eligible Slot games.
For example, if you deposit C$20, you’ll get a C$40 Casino Instant Bonus to use in the Casino; your C$20 deposit converted into the bonus, and a C$20 100% bonus from us.
Your total bonus amount will be displayed separately from any real money balance and can be viewed under the ‘My Rewards’ menu.
Deposit again with the same code within 3 days to claim another 100% bonus match up to C$500.
Make a third deposit using the same code within a further 3 days to claim a third 100% bonus match up to C$500.What is being offered
New casino players can claim our first deposit bonus offer and double their deposit up to C$1,500 over their first 3 deposits.
When is the offer being conducted
This offer is valid from 05:00 ET on November 25, 2025 and is ongoing.
Who is eligible to take part and how can you qualify
This offer is only available to players who have never played any real money games at PokerStars Casino. The offer is strictly limited to one per person/household/IP address.
To be eligible for this offer, players must make a qualifying deposit of minimum C$20 using the deposit code ‘CASINO1500’. To take a full advantage of this offer, players can make three qualifying deposits. Each subsequent deposit must be made within 3 days of the previous deposit. The maximum amount of each qualifying deposit is C$500, C$1,500 in total.
Only deposits made by using Interac, Mastercard and Visa will qualify for this offer. Deposits with any other method will not trigger the welcome offer.
Claiming and redeeming the offer
Upon each successful qualifying deposit, player will be credited a Casino Instant Bonus for 2x the amount deposited (50% contributed amount + 50% bonus funds). The maximum balance credited is C$1,000, which will be awarded for a C$500 cash deposit. Any deposit amount remaining above the maximum qualifying deposit will be credited to your account as cash.
Casino Instant Bonus (and any winnings derived from stakes placed using the bonus) will expire 7 days from issue if the wagering requirements are not fully met.
Wagering requirements and limitations by type of game
Casino Instant Bonus can be used to play 12 Masks of Fire Drums, Book of Dead, Big Blue Bounty Sticky Wins, Chicken Blast, Olympus Storm, Piggy Heist, Ice Wolf 2, Magnificent Power Leprechaun, 12 Burning Baseballs, Baozang Empire of Plenty, SkullaPalooza, Quackers, Tower of Atlantis or Alice in Cashland Hold& Win. Only playing these Slots will contribute 100% towards your wagering requirement.
To convert the Casino Instant Bonus, and any winnings, into cash that can be withdrawn, players must earn 5 redemption points per C$1 of Casino Instant Bonus awarded before the bonus expires.
Each Casino Instant Bonus must be converted to cash separately. Multiple bonuses may not be converted simultaneously.
When placing a wager, funds will be taken proportionally from the currently available Casino Instant Bonus funds balance first (if it has been brought to the game), and from the currently available real money balance second.
Any losses incurred when playing with your Casino Instant Bonus will be deducted from the portion of the bonus representing your original cash deposit.
Players can withdraw their contributed amount at any time. However, by withdrawing the contributed amount any bonus funds left will be forfeited if the wagering requirements have not been fully met. Surrendering your bonus package will immediately make your contributed balance available to you, but your bonus funds balance will be forfeit. You can track the surrender value of your bonus via the 'My Rewards' menu.
The maximum bet allowed when using the Casino Instant Bonus funds is C$8 per round. When placing a wager that exceeds this amount, the excess amount will be taken from the real money balance, if available.
Any winnings derived from stakes placed from using Casino Instant Bonuses are considered part of the bonus until the required redemption points to convert the bonus to cash have been earned. As soon as players have earned the redemption points required, the bonus funds balance will be converted to real money and credited to their account instantly once all game sessions have been exited. Winnings generated through Casino Instant Bonuses awarded as part of this offer are capped at 10x the bonus amount.
Players can check any Casino Instant Bonuses they have, alongside information on expiry dates, redemption point requirements and more under the 'My Rewards' menu.
What else do you need to know
Players can only take advantage of one first deposit offer across all PokerStars products
See here for a full outline of how redemption points are awarded per game type.
See here for more information on Casino Instant Bonuses.
See here for general promotional Terms & Conditions.Live Casino Instant Bonus
Get your Weekly Live Casino Instant Bonus
Real dealers. Real thrills. Real rewards.
Love the action and interaction of the Live Casino? We’re giving you the chance to hit the tables with even more.
Opt-in
Every week, you can add to your Live Casino arsenal…Get your Weekly Live Casino Instant Bonus
Real dealers. Real thrills. Real rewards.
Love the action and interaction of the Live Casino? We’re giving you the chance to hit the tables with even more.
Opt-in
Every week, you can add to your Live Casino arsenal with a bonus boost. The best part? It’s easy to get and can be complete 2 times every week.
Opt-in. You only need to do it once.
Complete the Casino Challenge by staking on the Live Casino (excl. Live Baccarat)
Your Challenge will be specified in your Challenges Window.
Complete it and you’ll get a Live Casino Instant Bonus. You can do it up to 2 times every week.
The dealers are waiting for you to take your seat. Will you be joining them with a little extra?
It’s over to you.
Opt-inWhat is being offered
Players who complete a Casino challenge during the offer period specified below can claim a Live Casino Instant Bonus.
When is the offer being conducted
This offer runs weekly from March 30, 2026 until March 14, 2027.
Each week begins on Monday at 18:00 BST and ends on Sunday at 23:59 BST.
Who is eligible to take part and how can you qualify
The offer is only available to invited players and is limited to one per player per week.
Players must opt-in to the offer in the Challenges Window and then complete a Casino challenge by staking Challenge on Live Casino, as specified in their Challenges Window, by the end of that offer week to receive a Live Casino Instant Bonus.
Only one opt-in is required for the duration of the offer.
Players can complete the Challenge up to 2 times during each weekly period.
Claiming and redeeming the offer
Upon successfully completing the Casino challenge, players will receive a Chest containing a Live Casino Instant Bonus. They will need to open their Chest to claim their reward.
Unopened Chests will expire 3 days after being credited.
Live Casino Instant Bonuses awarded as part of this offer can be used to play any Live Casino games (excluding all live Baccarat games). To convert the Live Casino Instant Bonus, and any winnings, into cash that can be withdrawn, players must earn 1 redemption point per C$1 of Live Casino Instant Bonus awarded before the bonus expires.
Any winnings derived from stakes placed from using Live Casino Instant Bonuses are considered part of the bonus until the required redemption points to convert the bonus to cash have been earned. As soon as players have earned the redemption points required, the Live Casino Instant Bonus balance will be converted to real money and credited to their account instantly once all game sessions have been exited.
Live Casino Instant Bonus (and any winnings derived from stakes placed using the bonus) will expire 3 days after being credited if the wagering requirements are not fully met.
What else do you need to know
Games availability may vary based on device.
See here for a full outline of how redemption points are awarded per game type.
See here for more information on Live Casino Instant Bonuses.
See here for general promotional Terms & Conditions.Spin of the Day
Win up to C$1,000 cash every day.
Spin of the Day is back. Ready to get into a spin?
You can win up to C$1,000 cash every single day with our free to enter game – Spin of the Day.
Spin the wheel for free for the chance to land on instant cash rewards, Free…Win up to C$1,000 cash every day.
Spin of the Day is back. Ready to get into a spin?
You can win up to C$1,000 cash every single day with our free to enter game – Spin of the Day.
Spin the wheel for free for the chance to land on instant cash rewards, Free Spins or the Bonus Round segment where there’s a C$1,000 cash prize up for grabs.
How it works
Each day, you’ll receive a spin for the prize wheel.
You can find it in the ‘My Rewards’ section on the casino homepage or through the in-game widget. The spin is valid until 23:59 GMT/BST on the day of issue.
Spin the prize wheel and you’ll have a chance at winning instant prizes. Land on the Bonus Round segment to take a spin on the Bonus Round Wheel, for the chance to win up to C$1,000 cash.
So, what are you waiting for? Take your free spin every day and C$1,000 cash could be yours.What is being offered
Players can claim spins on the Spin of the Day Prize Wheel during the offer period, as specified below, to have a chance of winning a random prize in the form of Free Spins and cash.
When is the offer being conducted
This offer runs from 00:00 BST on September 1, 2025, until 23:59 BST on August 30, 2026. Each daily offer period runs for 24 hours, beginning at 00:00 BST and ending at 23:59 BST each day.
Who is eligible to take part and how can you qualify
The offer is available to all players who have made at least one real money deposit since registration. It is strictly limited to one per person/household/IP address per day.
Players must have an active account to be eligible. Players who have had restrictions placed on their account during the offer period may not be eligible to participate or win any listed prizes.
Players must login to their Stars Account during a daily offer period to qualify for a spin on the Spin of the Day Prize Wheel for that day.
Claiming and redeeming the offer
Upon login, players will instantly receive a spin for the Spin of the Day game via a pop-up window. Players must accept the spin and use it immediately, or retrieve it later and use it via the 'My Rewards' menu.
Winning spins will award a prize in form of Free Spins or cash. If a player lands on the bonus round section of the Prize Wheel, they will enter a bonus round for a spin on the Bonus Round Wheel.
Prizes won on the Spin of the Day Prize Wheel will be credited immediately to the player’s Stars Account. Should there be a technical issue, prizes will be credited as soon as the issue has been resolved.
Free Spins won as part of this offer will expire 48 hours after being credited. Upon expiry, all remaining spins and pending winnings will be lost.
Unopened Chests will expire 48 hours after being issued.
Wagering requirements and limitations by type of game
Cash prizes won as part of this offer don’t carry any wagering requirements and can be used in any games.
Free Spins won can only be used on specified games and may not be exchanged for cash or Free Spins on other games. Winnings from Free Spins will be paid once all spins have been played and be awarded as cash with no withdrawal restrictions or wagering requirements.
What else do you need to know
We reserve the right to restrict the availability of this offer to any player at any time.
Games availability may vary based on device.
See here for more information on Free Spins.
See here for general promotional Terms & Conditions.Stacks by PokerStars Casino
It’s here – your chance to win incredible weekly cash rewards.
We’re feeling generous, which is why you can earn massive sums when you collect redemption points and build Stacks by playing your favorite games. Who wouldn’t like the sound of that?
Opt-in via…It’s here – your chance to win incredible weekly cash rewards.
We’re feeling generous, which is why you can earn massive sums when you collect redemption points and build Stacks by playing your favorite games. Who wouldn’t like the sound of that?
Opt-in via your Challenges Window
Play any casino game to rack up points and progress through the levels.
You’ll receive a cash reward for every level you complete.
Come back each week to build your Stacks and win more cash.
The generosity doesn’t stop there because you can win up to C$100 when you make it through to our Platinum Vault and up to C$1,000 when you enter our Diamond Vault. Just complete levels three and six to get involved.
All that’s left to do is to level up your Stacks. Can you reach the final Vault?
Opt-inWhat is being offered
Stacks is a weekly offer, consisting of 6 consecutive levels, where players can claim cash rewards by playing casino games and earning redemption points.
After completing Level 3, players will receive a ticket to a Pick a Vault game for a random cash reward. And any player who completes all 6 levels within a weekly offer period, as specified below, will receive an additional ticket to a Pick a Vault game for another random cash reward.
From time to time, rewards will be doubled for selected levels (“Double Rewards Week”) and players will receive double the usual rewards value for completing selected levels, including two entries to a Pick a Vault game.
When is the offer being conducted
This offer runs from 04:00 GMT on January 31, 2024 and is ongoing. Each weekly offer period starts on Wednesday at 00:00 GMT/BST and ends on Tuesday at 23:59 GMT/BST.
Who is eligible to take part and how can you qualify
The offer is only available to selected players.
To participate in the offer and have their progress measured, players must first opt-in via the Challenges Window. Only one initial opt-in is required for the duration of the offer.
Once opted in, players will be presented information about all 6 available levels and they will begin Level 1. Once Level 1 is completed, they will progress to Level 2 and so forth until Level 6. Levels 1-6 can only be completed in this order.
To complete each level, players must earn a specific number of redemption points by playing casino games, as specified below.
At the end of each weekly offer period, all players will reset to 0 redemption points and start anew with Level 1.
Wagering requirements and limitations by type of game
Level Redemption Points
A full outline of how redemption points are awarded per game type can be found here.
Claiming and redeeming the offer
Redemption Points Rewards
50 C$1 cash
100 C$2 cash
200 Ticket to Platinum Vault
300 C$10 cash
400 C$20 cash
500 Ticket to Diamond Vault
Cash rewards awarded for completing levels 1, 2, 4 and 5 will be credited inside a Chest. Once a Chest is opened, the cash reward will be immediately added to the player's Stars Account balance and available for the player to use. Unopened Chests will expire 7 days after being issued.
Upon successfully completing Level 3, players will receive a ticket to the Pick a Vault game, to receive a random cash reward, as per probability table below.
Prizes Probability
C$2 cash 28.25%
C$2 cash 28.25%
C$5 cash 35%
C$10 cash 5%
C$25 cash 2.5%
C$100 cash 1%
And upon successfully completing all 6 levels during a weekly offer period, players will receive another ticket to the Pick a Vault game, to receive a random cash reward, as per probability table below.
Prizes Probability
C$25 cash 20%
C$25 cash 20%
C$50 cash 20%
C$100 cash 33%
C$250 cash 5%
C$1,000 cash 2%
The Pick a Vault game will be available to players for 7 days following ticket issuance. Any unused tickets after that time will be lost. Cash rewards will be credited to player’s Stars Account balance immediately after completion of the Pick a Vault game.
Cash rewards awarded as part of this offer don’t carry any restrictions or wagering requirements and can be used in any games.
What else do you need to know
Players can track their progress in their Challenges Window. Note that the progress bar displays a cumulative redemption points target for all 6 available levels.
Click here for general promotional Terms & Conditions.
Player Intelligence
8,276 records
What players report about PokerStars Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
381
82% resolved, of those with a known outcome
Total reviews
7,895
Across all review sites
Player rating
3.81 / 5
Trustpilot 3.2 · AskGamblers 2.75 · casino.ru 4.7 · Tribuna 4.6
GEO markets
108
Countries stated on 96% of records
AI-generated summary of player reviews
Players appreciate the fast and reliable deposits and withdrawals, as well as the extensive selection of casino games. The loyalty program is also highlighted, rewarding regular players with benefits and exclusive offers.
Players dislike that the promotions could be more personalized and feel that customer support does not respond as quickly as desired. Some recommend the casino but advise to approach it with moderate expectations.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
111
2007200920112013201520172019202120232026
Block 02
Complaint categories
- Account39%150
- KYC / verification23%89
- Withdrawal17%66
- Other5.5%21
- Technical4.7%18
- Payments & refunds3.9%15
- Responsible gambling2.9%11
- Bonus1.8%7
- Deposit0.8%3
- Customer support0.3%1
Block 03
Complaint status
- Resolved81%308
- Unresolved18%68
- Closed without an outcome0.8%3
- Open0.3%1
- Status we do not recognise yet0.3%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,979
2008201020122014201620182020202220242026
Block 05
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
5
5
3.8
3
4.25
4.57
2.91
1.64
1.83
1.61
1.41
1.32
1.33
1.3
1.21
2.59
2.75
3.11
2008200920102011201220132014201520162017201820192020202120222023202420252026
Every complaint and review behind these numbers — with filters, comparison, GEO, platforms, operators and monitoring — in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
