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Casino profile
Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.

PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars.
PokerStars Casino is listed in 7 markets, among them Canada, Germany, France and Belgium. On the PokerStars Casino site for Canada, we found 1 welcome bonus and 4 promotions.
This brand is listed in 7 markets. Pick one to see what it offers there.
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Be sure to check out our promotions page to find out more about our casino offers.
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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8,585 records
What players report about PokerStars Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
381
82% resolved, of those with a known outcome
Total reviews
8,204
Across all review sites
Player rating
3.84 / 5
Trustpilot 3.3 · AskGamblers 2.75 · casino.ru 4.7 · Tribuna 4.6
GEO markets
109
Countries stated on 96% of records
Every figure below is computed from the complaints and reviews collected about PokerStars Casino, the way Player Intelligence PRO computes it.
Since 2007, players have posted 381 complaints and 8,204 reviews about PokerStars Casino on 9 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 2,369 reviews. That is 63% fewer complaints than in the 12 months before (27). Reviews are up 31% on the 12 months before (1,812). The average review rating rose from 2.61 to 3.11 out of 5 year on year. Of the complaints with a known outcome, 80% were resolved in the last 12 months, against 81% in the 12 months before.
The problem players report most often is “Account blocked”: 37% of the 320 complaints with a labelled problem. Next come “Verification delay” (16%) and “Withdrawal delay” (13%). Complaints about “Account” make up 40% of those with a topic, against 15% across all brands.
Of the 376 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts PokerStars Casino 740th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.
Reviewers give PokerStars Casino 2.3 out of 5 on average over 8,197 rated reviews, against 3.44 across all brands. 31% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 3.84 out of 5 across 4 sites. By that score, PokerStars Casino ranks 1,066th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,336 reviews), “Games” (589 reviews) and “Withdrawals” (428 reviews). The most common criticism concerns “Fairness & RTP” (2,448 reviews), “Customer support” (1,769 reviews) and “Account” (1,186 reviews).
The countries players state most often are United Kingdom (17%), United States (12%) and Italy (12%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about PokerStars Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the fast and reliable deposits and withdrawals, as well as the extensive selection of casino games. The loyalty program is also highlighted, rewarding regular players with benefits and exclusive offers.
Players dislike that the promotions could be more personalized and feel that customer support does not respond as quickly as desired. Some recommend the casino but advise to approach it with moderate expectations.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2007 | 1 |
| 2008 | 1 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 4 |
| 2018 | 10 |
| 2019 | 84 |
| 2020 | 111 |
| 2021 | 37 |
| 2022 | 28 |
| 2023 | 33 |
| 2024 | 33 |
| 2025 | 27 |
| 2026 | 7 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | PokerStars Casino | All brands |
|---|---|---|
| Complaints resolved | 82% | 59% |
| Average review rating | 2.3 | 3.44 |
| Complaints per 100 reviews | 4.6 | 26.4 |
| Share of “Account” complaints | 40% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2008 | 3 |
| 2009 | 1 |
| 2010 | 2 |
| 2011 | 5 |
| 2012 | 4 |
| 2013 | 16 |
| 2014 | 7 |
| 2015 | 17 |
| 2016 | 25 |
| 2017 | 65 |
| 2018 | 95 |
| 2019 | 255 |
| 2020 | 763 |
| 2021 | 664 |
| 2022 | 587 |
| 2023 | 557 |
| 2024 | 1,126 |
| 2025 | 1,979 |
| 2026 | 2,033 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2008 | 5 |
| 2009 | 5 |
| 2010 | 5 |
| 2011 | 3.8 |
| 2012 | 3 |
| 2013 | 4.25 |
| 2014 | 4.57 |
| 2015 | 2.91 |
| 2016 | 1.64 |
| 2017 | 1.83 |
| 2018 | 1.61 |
| 2019 | 1.41 |
| 2020 | 1.32 |
| 2021 | 1.33 |
| 2022 | 1.34 |
| 2023 | 1.23 |
| 2024 | 2.59 |
| 2025 | 2.75 |
| 2026 | 3.1 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 7 | – | 2,033 | 3.09 |
| 2025 | 27 | 74% | 1,979 | 2.75 |
| 2024 | 33 | 76% | 1,126 | 2.59 |
| 2023 | 33 | 79% | 557 | 1.23 |
| 2022 | 28 | 68% | 587 | 1.34 |
| 2021 | 37 | 81% | 664 | 1.33 |
| 2020 | 111 | 88% | 763 | 1.32 |
| 2019 | 84 | 88% | 255 | 1.41 |
| 2018 | 10 | 90% | 95 | 1.61 |
| 2017 | 4 | – | 65 | 1.83 |
| 2016 | 0 | – | 25 | 1.64 |
| 2015 | 0 | – | 17 | – |
| 2014 | 0 | – | 7 | – |
| 2013 | 0 | – | 16 | – |
| 2012 | 0 | – | 4 | – |
| 2011 | 0 | – | 5 | – |
| 2010 | 0 | – | 2 | – |
| 2009 | 0 | – | 1 | – |
| 2008 | 1 | – | 3 | – |
| 2007 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 8,061 | 3.3 / 5 |
| AskGamblers | 242 | 67 | 2.75 / 5 |
| Casino Guru | 103 | 37 | – |
| latestcasinobonuses.bet | 5 | 18 | – |
| CasinoReviews | 17 | – | – |
| Tribuna | – | 12 | 4.6 / 5 |
| casino.ru | – | 9 | 4.7 / 5 |
| Casinomeister | 9 | – | – |
| LCB | 5 | – | – |
Block 13
The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
5.0 of 5 stars
Portugal · Trustpilot
1.0 of 5 stars
Brazil · Trustpilot
Self-exclusion
ResolvedFinland · Casino Guru
Verification delay
UnresolvedFinland · AskGamblers
Account blocked
ResolvedGreece · Casino Guru
171 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.
Yes. PokerStars Casino holds 7 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service, Romanian National Gambling Office, UK Gambling Commission.
PokerStars Casino launched in 2015.
Currencies listed for PokerStars Casino: Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 7 languages: English, German, French, Russian and 3 more.
PokerStars Casino is listed in 7 markets: Austria, Belgium, Canada, France, Germany, Poland, United Kingdom.
We read 5 live offers for Canada on the PokerStars Casino site itself.
Players have filed 381 complaints and written 8,204 reviews about PokerStars Casino. Players rate PokerStars Casino 3.84 out of 5 on average across the 4 sites that publish one.
“Account blocked” – 37% of the 320 complaints about PokerStars Casino with a labelled problem. Followed by “Verification delay” (16%) and “Withdrawal delay” (13%).
Withdrawals are the topic of 67 complaints about PokerStars Casino: 18% of the 381 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.
82% of the 376 complaints about PokerStars Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PokerStars Casino is 740th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Fairness & RTP”, “Customer support” and “Account”. 31% of the rated reviews give four or five stars, and 65% give one or two.
In the 12 months to November 4, 2026, players filed 10 complaints about PokerStars Casino. That is 63% fewer than in the 12 months before, when there were 27.
The countries named most often in complaints and reviews about PokerStars Casino are United Kingdom (17%), United States (12%) and Italy (12%).