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PokerStars Casino

Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.

starsweb.pokerstarscasino.eu
Capture of the PokerStars Casino website

About

PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars.

PokerStars Casino is listed in 7 markets, among them Canada, Germany, France and Belgium. On the PokerStars Casino site for Canada, we found 1 welcome bonus and 4 promotions.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

8,585 records

What players report about PokerStars Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

381

82% resolved, of those with a known outcome

Total reviews

8,204

Across all review sites

Player rating

3.84 / 5

Trustpilot 3.3 · AskGamblers 2.75 · casino.ru 4.7 · Tribuna 4.6

GEO markets

109

Countries stated on 96% of records

PokerStars Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about PokerStars Casino, the way Player Intelligence PRO computes it.

Since 2007, players have posted 381 complaints and 8,204 reviews about PokerStars Casino on 9 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 2,369 reviews. That is 63% fewer complaints than in the 12 months before (27). Reviews are up 31% on the 12 months before (1,812). The average review rating rose from 2.61 to 3.11 out of 5 year on year. Of the complaints with a known outcome, 80% were resolved in the last 12 months, against 81% in the 12 months before.

The problem players report most often is “Account blocked”: 37% of the 320 complaints with a labelled problem. Next come “Verification delay” (16%) and “Withdrawal delay” (13%). Complaints about “Account” make up 40% of those with a topic, against 15% across all brands.

Of the 376 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts PokerStars Casino 740th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.

Reviewers give PokerStars Casino 2.3 out of 5 on average over 8,197 rated reviews, against 3.44 across all brands. 31% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 3.84 out of 5 across 4 sites. By that score, PokerStars Casino ranks 1,066th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,336 reviews), “Games” (589 reviews) and “Withdrawals” (428 reviews). The most common criticism concerns “Fairness & RTP” (2,448 reviews), “Customer support” (1,769 reviews) and “Account” (1,186 reviews).

The countries players state most often are United Kingdom (17%), United States (12%) and Italy (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about PokerStars Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the fast and reliable deposits and withdrawals, as well as the extensive selection of casino games. The loyalty program is also highlighted, rewarding regular players with benefits and exclusive offers.

Players dislike that the promotions could be more personalized and feel that customer support does not respond as quickly as desired. Some recommend the casino but advise to approach it with moderate expectations.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2007200920112013201520172019202120232026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked37%117
  • Verification delay16%50
  • Withdrawal delay13%40
  • Account closed8.4%27
  • Documents rejected or requested again4.4%14
  • Withdrawal refused3.8%12
  • Game malfunction3.4%11
  • Self-exclusion2.8%9
  • Other problems13%40
Share of the 320 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account40%152
  • KYC / verification23%86
  • Withdrawal18%67
  • Other5.8%22
  • Technical4.7%18
  • Payments & refunds4.2%16
  • Responsible gambling2.6%10
  • Bonus1.6%6
  • Deposit0.8%3
  • Customer support0.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved81%308
  • Unresolved18%68
  • Closed without an outcome0.8%3
  • Open0.3%1
  • Status we do not recognise yet0.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

PokerStars Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

PokerStars Casino against the market
MeasurePokerStars CasinoAll brands
Complaints resolved82%59%
Average review rating2.33.44
Complaints per 100 reviews4.626.4
Share of “Account” complaints40%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2008201020122014201620182020202220242026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars25%2,065
  • 4 stars5.7%469
  • 3 stars4.3%355
  • 2 stars4.1%334
  • 1 star61%4,974
Share of 8,197 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support18%1,336
  • Games7.8%589
  • Withdrawals5.6%428
  • Website & app5.1%388
  • Bonuses2.9%222
  • Trust & licence2.3%173
Share of the 7,597 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP32%2,448
  • Customer support23%1,769
  • Account16%1,186
  • Withdrawals15%1,117
  • Trust & licence9.4%712
  • KYC / verification8.9%675
Share of the 7,597 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2008200920102011201220132014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom17%1,408
  • United States12%1,030
  • Italy12%1,006
  • Canada11%919
  • Germany7.8%647
  • Brazil4.3%355
  • Spain4.2%345
  • France4.1%339
  • Denmark3%247
  • Portugal2.2%179
  • Other countries22%1,793
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20267–2,0333.09
20252774%1,9792.75
20243376%1,1262.59
20233379%5571.23
20222868%5871.34
20213781%6641.33
202011188%7631.32
20198488%2551.41
20181090%951.61
20174–651.83
20160–251.64
20150–17–
20140–7–
20130–16–
20120–4–
20110–5–
20100–2–
20090–1–
20081–3–
20071–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–8,0613.3 / 5
AskGamblers242672.75 / 5
Casino Guru10337–
latestcasinobonuses.bet518–
CasinoReviews17––
Tribuna–124.6 / 5
casino.ru–94.7 / 5
Casinomeister9––
LCB5––

Block 13

Latest complaints and reviews

The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Portugal · Trustpilot

  • Review

    1.0 of 5 stars

    Brazil · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    Finland · Casino Guru

  • Complaint

    Verification delay

    Unresolved

    Finland · AskGamblers

  • Complaint

    Account blocked

    Resolved

    Greece · Casino Guru

171 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about PokerStars Casino

Who owns PokerStars Casino?

PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.

When was PokerStars Casino founded?

PokerStars Casino launched in 2015.

Which currencies does PokerStars Casino accept?

Currencies listed for PokerStars Casino: Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 7 languages: English, German, French, Russian and 3 more.

Which countries is PokerStars Casino available in?

PokerStars Casino is listed in 7 markets: Austria, Belgium, Canada, France, Germany, Poland, United Kingdom.

What bonuses and promotions does PokerStars Casino run in Canada?

We read 5 live offers for Canada on the PokerStars Casino site itself.

What do players say about PokerStars Casino?

Players have filed 381 complaints and written 8,204 reviews about PokerStars Casino. Players rate PokerStars Casino 3.84 out of 5 on average across the 4 sites that publish one.

What do players complain about most at PokerStars Casino?

“Account blocked” – 37% of the 320 complaints about PokerStars Casino with a labelled problem. Followed by “Verification delay” (16%) and “Withdrawal delay” (13%).

Do players report withdrawal problems at PokerStars Casino?

Withdrawals are the topic of 67 complaints about PokerStars Casino: 18% of the 381 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.

Does PokerStars Casino resolve player complaints?

82% of the 376 complaints about PokerStars Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PokerStars Casino is 740th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about PokerStars Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Fairness & RTP”, “Customer support” and “Account”. 31% of the rated reviews give four or five stars, and 65% give one or two.

How many complaints has PokerStars Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 10 complaints about PokerStars Casino. That is 63% fewer than in the 12 months before, when there were 27.

Where do PokerStars Casino’s players come from?

The countries named most often in complaints and reviews about PokerStars Casino are United Kingdom (17%), United States (12%) and Italy (12%).