Casino profile

NetBet Casino

Player complaints and reviews about NetBet Casino, plus its operator (Live Partners), licences and welcome offers.

casino.netbet.com

About

NetBet Casino belongs to the Live Partners affiliate programme. The site launched in 2001. It holds licences from Alderney Gambling Control Commission, Malta Gaming Authority, Romanian National Gambling Office, UK Gambling Commission. The interface is available in 8 languages, including English, German, Japanese, Spanish. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars. We list 2 welcome offers.

NetBet Casino is listed in 9 markets, among them Canada, Germany, France and Belgium. On the NetBet Casino site for Netherlands, we found 4 promotions. In Netherlands, NetBet Casino accepts 12 payment methods, among them Mastercard, Visa, Google Pay and Truelayer.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

100% up to €200 + 10 Free Spins at NetBet Casino
Bonus
100%
Max bonus
€200
Free spins
10
Min deposit
€10
Wagering
30xb
Max bet
29% of bonus plus deposit
Wagering applies to the bonus amount.
100 Free Spins (No Wagering) at NetBet Casino
Free spins
100
Min deposit
£10

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

WELCOME OFFER Welcome Package Deposit
Terms
WELCOME OFFER Welcome Package Deposit
Terms & Conditions
Version 3.0 - edited on 22/02/21
Who is eligible? Welcome Offer exclusively reserved for new players and can be ONLY used on the very first deposit made in Casino or Vegas OR the very first transfer from Sport. Offer limited to 1 bonus per household/computer/IP address. How does it work? Simply make your first deposit with bonus code 'NBWELCOME' and you'll instantly receive your welcome package. Bonus code is not required on the first transfer from Sport and the bonus will be credited automatically. What offer will I get? A 100% matching bonus up to €200 plus 10 Shinning Crown Free Spins. Where can I play my Free Spins? Free Spins will be automatically credited to your NetBet account. Simply open Shinning Crown slot in real mode and play your Free Spins. Free Spins will be playable within 7 days from their issuing date on selected slots only: Shinning Crown. What else do I need to know? Our payment partners Skrill and NETELLER are not participating in this Welcome Package. Casino deposits carried out using these payment methods will in no way be eligible for any Casino Bonus nor Free Spins offer. Casino Welcome Bonus must be wagered 30 times (Playthrough x30) before bonus balance is converted into cash funds. Withdrawal request before wagering requirements have been met will results in all bonus money plus associated pending bonus winnings automatically forfeited. Free Spins winnings will be credited as bonus money and must be wagered 40 times (Playthrough x40) exclusively on selected slots where Free Spins have been available on. As per stated above, wagering conditions must be met prior bonus money and associated winnings may be requested to be withdrawn. The maximum amount that can be converted into your Cash Balance (withdrawal) as a result of fulfilling the bonus wagering requirement is €1,000. Any earnings in excess of this amount will be deducted. The maximum amount that can be converted into your Cash Balance (withdrawal) as a result of fulfilling the wagering requirement of the bonus derived from Free Spins winnings is €1,000. Any earnings in excess of this amount will be deducted. Bonuses are valid for 7 days from their issuing date unless explicitly stated otherwise. At the end of this period, all unused bonuses, bonuses where the playthrough has not been completed or any resulting pending winnings will be automatically deducted from the player's account balance. Offer is subject to NetBet Casino's Terms and Conditions. NetBet reserves the right to exclude players who participate in the promotion with multiple accounts. NetBet reserves the right to disqualify players if collusion or foul play takes place, or players are judged to have abused the promotion. NetBet reserves the right to cancel or change the conditions of these promotions without prior notice
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Terms
LOYALTY REWARDS Your Loyalty Transformed
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Improved Instant Rakeback
GOLD
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Enhanced Instant Rakeback
Weekly Rakeback Introduced
Weekly Cashback Introduced
PLATINUM
2000 XP
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Increased Weekly Rakeback
ELITE
3000 XP
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SAPPHIRE
5000 XP
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RUBY
10000 XP
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EMERALD
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20000 XP
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40000 XP
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CHAMPION
50000 XP
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ACE
100000 XP
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ELITE PRO
125000 XP
Elite Pro Rewards
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ICON
150000 XP
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200000 XP
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PRESTIGE
250000 XP
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300000 XP
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Enhanced Instant Rakeback
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350000 XP
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INFINITE
400000 XP
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PRIVATE
500000 XP
Elevated Instant Rakeback
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SELECT
750000 XP
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ELITE BLACK
1000000 XP
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PREMIER
1250000 XP
Premier Level Rewards
Higher Instant Rakeback
Increased Weekly Cashback
PREMIER ELITE
1500000 XP
Premier Elite Level Rewards
Greater Instant Rakeback
Increased Weekly Rakeback
CENTURION
2500000 XP
Improved Instant Rakeback
CENTURION ELITE
5000000 XP
Centurion Elite Rewards
Maximum Level Instant Rakeback
Maximum Weekly Rakeback
Maximum-Tier Weekly Cashback
FAQ
What is the NetBet Loyalty Program? Do I need to sign up for the Loyalty Program? How do I earn XP? Where can I see my current level and XP? How many levels are there? Still have questions? Our support team is available 24/7 to help you with your loyalty program questions. Contact us
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Payment methods

12 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

method	currency	category	provider	min	max
Currency not stated on the page
Mastercard	–	Card	–	–	–
Visa	–	Card	–	–	–
Google Pay	–	E-wallet	–	–	–
Truelayer	–	Other	–	–	–
Paysafecard	–	Voucher	–	–	–
PayPal	–	E-wallet	–	–	–
Trustly	–	Bank transfer	–	–	–
Skrill	–	E-wallet	–	–	–
Neteller	–	E-wallet	–	–	–
MuchBetter	–	E-wallet	–	–	–
AstroPay	–	E-wallet	–	–	–
ecoPayz	–	E-wallet	–	–	–

Currency not stated on the page

Mastercard
Card
–
Visa
Card
–
Google Pay
E-wallet
–
Truelayer
Other
–
Paysafecard
Voucher
–
PayPal
E-wallet
–
Trustly
Bank transfer
–
Skrill
E-wallet
–
Neteller
E-wallet
–
MuchBetter
E-wallet
–
AstroPay
E-wallet
–
ecoPayz
E-wallet
–

Cashier read on August 7, 2026

Player Intelligence

5,625 records

What players report about NetBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

276

83% resolved, of those with a known outcome

Total reviews

5,349

Across all review sites

Player rating

3.73 / 5

Trustpilot 4.0 · AskGamblers 2.8 · Tribuna 4.4

GEO markets

Countries stated on 95% of records

NetBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about NetBet Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 276 complaints and 5,349 reviews about NetBet Casino on 7 sites. In the 12 months to November 4, 2026, they filed 6 complaints and posted 712 reviews. Reviews are down 42% on the 12 months before (1,232). The average review rating fell from 3.78 to 3.4 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 47% of the 238 complaints with a labelled problem. Next come “Withdrawal refused” (9.2%) and “Documents rejected or requested again” (6.7%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.

Of the 275 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts NetBet Casino 719th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 88%.

Reviewers give NetBet Casino 3.73 out of 5 on average over 5,317 rated reviews, against 3.44 across all brands. 68% of the ratings are four or five stars, and 29% are one or two. The review sites’ own scores average 3.73 out of 5 across 3 sites. By that score, NetBet Casino ranks 1,220th of 4,286 rated casinos. Reviewers most often praise “Customer support” (2,285 reviews), “Games” (606 reviews) and “Bonuses” (522 reviews). The most common criticism concerns “Withdrawals” (703 reviews), “Customer support” (562 reviews) and “Bonuses” (513 reviews).

The countries players state most often are United Kingdom (42%), Germany (20%) and Italy (19%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about NetBet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the nice sign-up bonus and the reliable license, which encouraged them to try the casino. They also liked the clarity of the site and the efficient customer service, along with easy KYC verification and extra rewards like free spins.

There were no specific dislikes mentioned by players, as everything has worked well for them so far. They expressed confidence in the casino, particularly due to its good licensing.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20132014201520162017201820192020202120222023202420252026

Complaints count

Period	Value
2013	2
2014	55
2015	60
2016	28
2017	15
2018	26
2019	17
2020	22
2021	13
2022	4
2023	10
2024	14
2025	6
2026	4

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay47%111
Withdrawal refused9.2%22
Documents rejected or requested again6.7%16
Account closed5%12
Account blocked4.6%11
Verification delay4.6%11
Deposit not credited3.4%8
Game malfunction3.4%8
Other problems16%39

Share of the 238 complaints with a labelled problem.complaints

Block 03

Share of complaints by category.complaints

Block 04

Complaint status

Resolved82%227
Unresolved17%48
Status we do not recognise yet0.4%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

NetBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

NetBet Casino against the market
Measure	NetBet Casino	All brands
Complaints resolved	83%	59%
Average review rating	3.73	3.44
Complaints per 100 reviews	5.2	26.4
Share of “Withdrawal” complaints	55%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

1,231

201220132014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2012	1
2013	16
2014	7
2015	148
2016	326
2017	124
2018	102
2019	65
2020	125
2021	242
2022	869
2023	723
2024	806
2025	1,231
2026	564

Block 07

Review stars

How the rated reviews split by star.

5 stars59%3,153
4 stars8.9%473
3 stars3%159
2 stars3.2%170
1 star26%1,362

Share of 5,317 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support49%2,285
Games13%606
Bonuses11%522
Withdrawals9.4%440
Website & app7%330
Trust & licence2.4%111

Share of the 4,690 reviews that name at least one aspect.reviews

Criticised

Withdrawals15%703
Customer support12%562
Bonuses11%513
Fairness & RTP8%373
KYC / verification6.9%323
Trust & licence5.8%272

Share of the 4,690 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.25

4.57

4.22

2.6

1.71

1.74

1.9

3.14

4.57

4.15

3.42

3.73

3.33

2014201520162017201820192020202120222023202420252026

Rating history

Period	Value
2014	3.25
2015	4.57
2016	4.22
2017	2.6
2018	1.71
2019	1.74
2020	1.9
2021	3.14
2022	4.57
2023	4.15
2024	3.42
2025	3.73
2026	3.33

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom42%2,235
Germany20%1,059
Italy19%1,001
Austria10%546
Ireland1.9%102
Romania0.9%49
Australia0.6%30
Denmark0.5%25
Netherlands0.5%25
Poland0.5%24
Other countries4.4%235

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	4	–	564	3.33
2025	6	–	1,231	3.73
2024	14	64%	806	3.42
2023	10	70%	723	4.15
2022	4	–	869	4.57
2021	13	69%	242	3.14
2020	22	91%	125	1.9
2019	17	76%	65	1.74
2018	26	88%	102	1.71
2017	15	80%	124	2.6
2016	28	96%	326	4.22
2015	60	93%	148	4.57
2014	55	76%	7	–
2013	2	–	16	–
2012	0	–	1	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	5,223	4.0 / 5
AskGamblers	209	94	2.8 / 5
Casino Guru	37	16	–
CasinoReviews	24	–	–
Tribuna	–	13	4.4 / 5
Casinomeister	6	–	–
latestcasinobonuses.bet	–	3	–

Block 13

Latest complaints and reviews

The newest records about NetBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 4, 2026
5.0 of 5 stars
Romania · Trustpilot
ReviewNov 3, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintJun 14, 2026
Withdrawal delay
Resolved
Italy · Casino Guru
ComplaintMar 13, 2026
Game malfunction
Unresolved
CasinoReviews
ComplaintJan 30, 2026
Self-exclusion
Unresolved
Casinomeister

54 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about NetBet Casino

Who owns NetBet Casino?

NetBet Casino is operated by NetBet Enterprises Limited and runs under the Live Partners affiliate programme.

Is NetBet Casino licensed?

Yes. NetBet Casino holds 4 licences: Alderney Gambling Control Commission, Malta Gaming Authority, Romanian National Gambling Office, UK Gambling Commission.

When was NetBet Casino founded?

NetBet Casino launched in 2001.

Which currencies does NetBet Casino accept?

Currencies listed for NetBet Casino: Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 8 languages: English, German, Japanese, Spanish and 4 more.

What welcome bonuses does NetBet Casino offer?

2 welcome offers are listed for NetBet Casino. The first on the list is “100% up to €200 + 10 Free Spins at NetBet Casino”, with a 30× wagering requirement.

Which countries is NetBet Casino available in?

NetBet Casino is listed in 9 markets: Austria, Belgium, Canada, France, Germany, Japan, Portugal, Spain and 1 more.

Which payment methods does NetBet Casino accept in Netherlands?

The NetBet Casino cashier for Netherlands lists 12 payment methods: Mastercard, Visa, Google Pay, Truelayer, Paysafecard, PayPal and 6 more.

What bonuses and promotions does NetBet Casino run in Netherlands?

We read 4 live offers for Netherlands on the NetBet Casino site itself.

What do players say about NetBet Casino?

Players have filed 276 complaints and written 5,349 reviews about NetBet Casino. Players rate NetBet Casino 3.73 out of 5 on average across the 3 sites that publish one.

What do players complain about most at NetBet Casino?

“Withdrawal delay” – 47% of the 238 complaints about NetBet Casino with a labelled problem. Followed by “Withdrawal refused” (9.2%) and “Documents rejected or requested again” (6.7%).

Do players report withdrawal problems at NetBet Casino?

Withdrawals are the topic of 152 complaints about NetBet Casino: 55% of the 276 with a topic. The most common withdrawal problem is “Withdrawal delay” (73% of them). Of the withdrawal complaints with a known outcome, 88% were resolved.

Does NetBet Casino resolve player complaints?

83% of the 275 complaints about NetBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, NetBet Casino is 719th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about NetBet Casino?

Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 68% of the rated reviews give four or five stars, and 29% give one or two.

How many complaints has NetBet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 6 complaints about NetBet Casino.

Where do NetBet Casino’s players come from?

The countries named most often in complaints and reviews about NetBet Casino are United Kingdom (42%), Germany (20%) and Italy (19%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.