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Roobet Casino in Mexico

Player complaints and reviews about Roobet Casino, plus its operator (Roobet Affiliates), licences and welcome offers.

roobet.com
Capture of the Roobet Casino website

About

On the Roobet Casino site for Mexico, we found 4 welcome bonuses and a loyalty programme with 3 tiers.

Roobet Casino belongs to the Roobet Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, Portuguese, Spanish, French. 5 account currencies are listed, including Bitcoin, Ethereum, Litecoin, Tether.

Licensee

The company that holds the Curaçao licence for Roobet Casino, as the licence register names it.

Legal name
Raw Entertainment B.V.
Curaçao licence reference
OGL/2024/687/0427
Registration number (Curaçao Chamber of Commerce)
157205

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Membership Criteria and Exclusive Services at Roobet VIP Club

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,965,754,306

  2. 2

    What specific criteria must be met to attain membership in the Roobet VIP program?

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,965,754,520

  3. 3

    Why be a VIP at Roobet?

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,965,754,622

Player complaints and reviews in Mexico

68 records

68 of the 2,379 records about Roobet Casino come from players who state they are in Mexico. The figures below are theirs alone; the casino page covers every market.

Total complaints

6

100% resolved, of those with a known outcome

Total reviews

62

Across all review sites

Player rating

4.18 / 5

62 ratings by these players

Share of all records

2.9%

of 2,379 about Roobet Casino

What players in Mexico say about Roobet Casino

Players in Mexico have filed 6 complaints and written 62 reviews about Roobet Casino. That is 2.9% of the 2,379 records about it from every market. Complaints make up 8.8% of their records, against 12% across all markets. Their reviews rate it 4.18 out of 5 on average (62 ratings), against 3.69 across all markets. 21% of their rated reviews give one or two stars; across all markets the share is 31%.

The most common problem in their complaints is “Account blocked”: 17% of 6 complaints with a labelled problem (22% across all markets). 100% of their 6 complaints with a known outcome were resolved, against 84% across all markets. In the last 12 months: 1 complaint and 9 reviews.

A player counts as being in Mexico when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Roobet Casino in Mexico, or compare the market with another one.

Mexico and all markets
FigureMexicoAll markets
Complaints among all records8.8%12%
Resolved, of complaints with a known outcome100%84%
Average review rating, out of 54.183.69
Reviews rated 1–2 stars21%31%
Account blocked, of labelled complaints17%22%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal33%2
  • Account17%1
  • Deposit17%1
  • KYC / verification17%1
  • Payments & refunds17%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars79%49
  • 2 stars1.6%1
  • 1 star19%12
Share of 62 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support68%38
  • VIP & loyalty27%15
  • Games20%11
  • Bonuses16%9
  • Withdrawals11%6
  • Deposits & payment methods5.4%3
Share of the 56 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP14%8
  • VIP & loyalty11%6
  • Customer support5.4%3
  • Trust & licence3.6%2
  • Account1.8%1
  • Bonuses1.8%1
Share of the 56 reviews that name at least one aspect.reviews

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–9–
20250–8–
20242–214.43
20230–15–
20222–1–
20211–0–
20200–3–
20190–5–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–62–
Casino Guru5––
AskGamblers1––

Block 09

Latest complaints and reviews

The newest records about Roobet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Mexico · Trustpilot

  • Review

    1.0 of 5 stars

    Mexico · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Mexico · AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    Mexico · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Mexico · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about Roobet Casino in Mexico

What bonuses and promotions does Roobet Casino run in Mexico?

We read 4 live offers for Mexico on the Roobet Casino site itself.

Does Roobet Casino have a loyalty programme in Mexico?

Yes. Its loyalty programme for Mexico has 3 tiers.

How many complaints and reviews about Roobet Casino come from players in Mexico?

68 of the 2,379 complaints and reviews about Roobet Casino come from players in Mexico. Across all its markets, 272 complaints have a known outcome, and 84% of them were resolved.

Who owns Roobet Casino?

Roobet Casino is operated by Raw Entertainment B.V. and runs under the Roobet Affiliates affiliate programme.