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Roobet Casino

Player complaints and reviews about Roobet Casino, plus its operator (Roobet Affiliates), licences and welcome offers.

roobet.com
Capture of the Roobet Casino website

About

Roobet Casino belongs to the Roobet Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, Portuguese, Spanish, French. 5 account currencies are listed, including Bitcoin, Ethereum, Litecoin, Tether.

Roobet Casino is listed in 5 markets, among them Austria, Japan, United Arab Emirates and Vietnam. On the Roobet Casino site for Finland, we found 3 welcome bonuses and a loyalty programme with 9 tiers.

Licensee

The company that holds the Curaçao licence for Roobet Casino, as the licence register names it.

Legal name
Raw Entertainment B.V.
Curaçao licence reference
OGL/2024/687/0427
Registration number (Curaçao Chamber of Commerce)
157205

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    VIP Events

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,124,602

  2. 2

    VIP Tournaments

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,124,758

  3. 3

    VIP Slot Rewards

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,125,086

  4. 4

    Dedicated VIP Support

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,125,414

  5. 5

    VIP Cashback

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,125,578

  6. 6

    Monthly VIP Promotions

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,125,887

  7. 7

    Loyalty

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,126,217

  8. 8

    VIP Activity

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,126,366

  9. 9

    Variety

    Predictions
    Politics
    Live RTP
    Promotions
    Refer & Earn
    Redeem
    VIP Club
    Live Support
    English
    Total Bets Placed
    14,959,126,683

Player Intelligence

2,379 records

What players report about Roobet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

277

84% resolved, of those with a known outcome

Total reviews

2,102

Across all review sites

Player rating

3.22 / 5

Trustpilot 2.6 · AskGamblers 2.55 · Tribuna 4.5

GEO markets

119

Countries stated on 94% of records

Roobet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Roobet Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 277 complaints and 2,102 reviews about Roobet Casino on 7 sites. In the 12 months to November 4, 2026, they filed 43 complaints and posted 323 reviews. That is 31% fewer complaints than in the 12 months before (62). Reviews are down 28% on the 12 months before (446). The average review rating fell from 2.91 to 2.01 out of 5 year on year. Of the complaints with a known outcome, 78% were resolved in the last 12 months, against 89% in the 12 months before.

The problem players report most often is “Account blocked”: 22% of the 256 complaints with a labelled problem. Next come “Withdrawal delay” (15%) and “Deposit not credited” (14%). Complaints about “Account” make up 30% of those with a topic, against 15% across all brands.

Of the 272 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts Roobet Casino 655th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give Roobet Casino 3.69 out of 5 on average over 2,101 rated reviews, against 3.44 across all brands. 67% of the ratings are four or five stars, and 31% are one or two. The review sites’ own scores average 3.22 out of 5 across 3 sites. By that score, Roobet Casino ranks 2,030th of 4,286 rated casinos. Reviewers most often praise “Customer support” (977 reviews), “VIP & loyalty” (299 reviews) and “Withdrawals” (251 reviews). The most common criticism concerns “Fairness & RTP” (265 reviews), “Customer support” (245 reviews) and “Trust & licence” (151 reviews).

The countries players state most often are Canada (18%), United States (6.7%) and Norway (4.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Roobet Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the high bonuses with minimal wagering requirements and the excellent support provided during their VIP experience. Many consider the VIP program to be the best in the industry, highlighting the positive treatment they received during their time as VIPs.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked22%56
  • Withdrawal delay15%39
  • Deposit not credited14%37
  • Self-exclusion11%28
  • Account closed7%18
  • Withdrawal refused5.9%15
  • Documents rejected or requested again3.5%9
  • Winnings voided3.1%8
  • Other problems18%46
Share of the 256 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account30%82
  • Withdrawal24%67
  • Deposit15%42
  • Responsible gambling10%29
  • Other7.6%21
  • KYC / verification5.4%15
  • Payments & refunds4.3%12
  • Technical2.5%7
  • Bonus0.7%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%228
  • Unresolved16%44
  • Closed without an outcome1.1%3
  • Open0.7%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Roobet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Roobet Casino against the market
MeasureRoobet CasinoAll brands
Complaints resolved84%59%
Average review rating3.693.44
Complaints per 100 reviews13.226.4
Share of “Account” complaints30%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars63%1,323
  • 4 stars3.9%81
  • 3 stars1.9%39
  • 2 stars2.1%45
  • 1 star29%613
Share of 2,101 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support54%977
  • VIP & loyalty17%299
  • Withdrawals14%251
  • Games11%203
  • Deposits & payment methods8.8%160
  • Bonuses7.8%141
Share of the 1,811 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP15%265
  • Customer support14%245
  • Trust & licence8.3%151
  • Withdrawals7%126
  • Account4.7%86
  • VIP & loyalty4.7%86
Share of the 1,811 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Canada18%404
  • United States6.7%150
  • Norway4.8%107
  • Germany4.4%99
  • United Kingdom4.1%93
  • India3.9%87
  • Argentina3.5%78
  • Mexico3%68
  • Indonesia2.5%57
  • Brazil2%45
  • Other countries47%1,054
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263777%2401.91
20259289%4502.6
20243976%4194.22
20232793%3434.76
20222979%1044.4
20214281%2084.07
20206–1743.91
20190–1624.52
20150–2–
20141–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,0412.6 / 5
Casino Guru17811–
AskGamblers81362.55 / 5
Tribuna–134.5 / 5
latestcasinobonuses.bet101–
Casinomeister6––
CasinoReviews2––

Block 13

Latest complaints and reviews

The newest records about Roobet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Finland · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    Hong Kong SAR China · Casino Guru

  • Complaint

    Account blocked

    Resolved
  • Complaint

    Deposit not credited

    Resolved

27 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Roobet Casino

Who owns Roobet Casino?

Roobet Casino is operated by Raw Entertainment B.V. and runs under the Roobet Affiliates affiliate programme.

Is Roobet Casino licensed?

Yes. Roobet Casino holds a licence from Curacao Gaming Control Board.

When was Roobet Casino founded?

Roobet Casino launched in 2019.

Which currencies does Roobet Casino accept?

Currencies listed for Roobet Casino: Bitcoin, Ethereum, Litecoin, Tether, US dollars. Its site is available in 12 languages: English, Portuguese, Spanish, French and 8 more.

Which countries is Roobet Casino available in?

Roobet Casino is listed in 5 markets: Austria, Japan, Russia, United Arab Emirates, Vietnam.

What bonuses and promotions does Roobet Casino run in Finland?

We read 3 live offers for Finland on the Roobet Casino site itself.

Does Roobet Casino have a loyalty programme in Finland?

Yes. Its loyalty programme for Finland has 9 tiers.

What do players say about Roobet Casino?

Players have filed 277 complaints and written 2,102 reviews about Roobet Casino. Players rate Roobet Casino 3.22 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Roobet Casino?

“Account blocked” – 22% of the 256 complaints about Roobet Casino with a labelled problem. Followed by “Withdrawal delay” (15%) and “Deposit not credited” (14%).

Do players report withdrawal problems at Roobet Casino?

Withdrawals are the topic of 67 complaints about Roobet Casino: 24% of the 277 with a topic. The most common withdrawal problem is “Withdrawal delay” (58% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does Roobet Casino resolve player complaints?

84% of the 272 complaints about Roobet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Roobet Casino is 655th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Roobet Casino?

Praised most: “Customer support”, “VIP & loyalty” and “Withdrawals”. Criticised most: “Fairness & RTP”, “Customer support” and “Trust & licence”. 67% of the rated reviews give four or five stars, and 31% give one or two.

How many complaints has Roobet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 43 complaints about Roobet Casino. That is 31% fewer than in the 12 months before, when there were 62.

Where do Roobet Casino’s players come from?

The countries named most often in complaints and reviews about Roobet Casino are Canada (18%), United States (6.7%) and Norway (4.8%).