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Roobet Casino in United Kingdom

Player complaints and reviews about Roobet Casino, plus its operator (Roobet Affiliates), licences and welcome offers.

roobet.com
Capture of the Roobet Casino website

About

On the Roobet Casino site for United Kingdom, we found 3 welcome bonuses and a loyalty programme with 3 tiers.

Roobet Casino belongs to the Roobet Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, Portuguese, Spanish, French. 5 account currencies are listed, including Bitcoin, Ethereum, Litecoin, Tether.

Licensee

The company that holds the Curaçao licence for Roobet Casino, as the licence register names it.

Legal name
Raw Entertainment B.V.
Curaçao licence reference
OGL/2024/687/0427
Registration number (Curaçao Chamber of Commerce)
157205

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Membership Criteria and Exclusive Services at Roobet VIP Club

    In order to uphold exclusivity and deliver an exceptional standard of service, Roobet VIP Club operates on an invitation-only basis. Players meeting our criteria will receive communication from a dedicated member of our VIP team.

  2. 2

    What specific criteria must be met to attain membership in the Roobet VIP program?

    All gaming activity, encompassing slots, live casino games, and in-house offerings such as crash and roulette, is meticulously assessed. Foremost among our considerations is the esteemed quality of loyalty.

  3. 3

    Why be a VIP at Roobet?

    At Roobet, our VIP Club is dedicated to delivering exceptional rewards and impeccable service. Rooted in honesty, the Roobet VIP Club provides a dedicated team focused exclusively on your needs, personalized promotions designed to celebrate your loyalty, and attentive support that goes above and beyond. We ensure your VIP experience is truly unmatched.

Player complaints and reviews in United Kingdom

93 records

93 of the 2,379 records about Roobet Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

10

80% resolved, of those with a known outcome

Total reviews

83

Across all review sites

Player rating

2.95 / 5

83 ratings by these players

Share of all records

3.9%

of 2,379 about Roobet Casino

What players in United Kingdom say about Roobet Casino

Players in United Kingdom have filed 10 complaints and written 83 reviews about Roobet Casino. That is 3.9% of the 2,379 records about it from every market. Complaints make up 11% of their records, against 12% across all markets. Their reviews rate it 2.95 out of 5 on average (83 ratings), against 3.69 across all markets. 48% of their rated reviews give one or two stars; across all markets the share is 31%.

The most common problem in their complaints is “Self-exclusion”: 40% of 10 complaints with a labelled problem (11% across all markets). 80% of their 10 complaints with a known outcome were resolved, against 84% across all markets. In the last 12 months: no complaints and 14 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Roobet Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records11%12%
Resolved, of complaints with a known outcome80%84%
Average review rating, out of 52.953.69
Reviews rated 1–2 stars48%31%
Self-exclusion, of labelled complaints40%11%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion40%4
  • Account blocked20%2
  • Registration20%2
  • Withdrawal delay10%1
  • Withdrawal refused10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account40%4
  • Responsible gambling40%4
  • Withdrawal20%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved80%8
  • Unresolved20%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars43%36
  • 4 stars4.8%4
  • 3 stars3.6%3
  • 1 star48%40
Share of 83 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support34%24
  • Games14%10
  • VIP & loyalty13%9
  • Withdrawals11%8
  • Deposits & payment methods9.9%7
  • Website & app8.5%6
Share of the 71 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP28%20
  • Customer support17%12
  • Withdrawals14%10
  • Trust & licence13%9
  • Bonuses8.5%6
  • Website & app8.5%6
Share of the 71 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2025
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–9–
20251–212.71
20241–14–
20231–7–
20223–2–
20212–7–
20202–15–
20190–8–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–82–
Casino Guru101–

Block 11

Latest complaints and reviews

The newest records about Roobet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Roobet Casino in United Kingdom

What bonuses and promotions does Roobet Casino run in United Kingdom?

We read 3 live offers for United Kingdom on the Roobet Casino site itself.

Does Roobet Casino have a loyalty programme in United Kingdom?

Yes. Its loyalty programme for United Kingdom has 3 tiers.

How many complaints and reviews about Roobet Casino come from players in United Kingdom?

93 of the 2,379 complaints and reviews about Roobet Casino come from players in United Kingdom. Across all its markets, 272 complaints have a known outcome, and 84% of them were resolved.

Who owns Roobet Casino?

Roobet Casino is operated by Raw Entertainment B.V. and runs under the Roobet Affiliates affiliate programme.