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PokerStars Casino in Finland

Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.

starsweb.pokerstarscasino.eu
Capture of the PokerStars Casino website

About

On the PokerStars Casino site for Finland, we found 4 promotions.

PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars. We list 4 welcome offers.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Finland

81 records

81 of the 8,585 records about PokerStars Casino come from players who state they are in Finland. The figures below are theirs alone; the casino page covers every market.

Total complaints

8

75% resolved, of those with a known outcome

Total reviews

73

Across all review sites

Player rating

3.12 / 5

73 ratings by these players

Share of all records

0.9%

of 8,585 about PokerStars Casino

What players in Finland say about PokerStars Casino

Players in Finland have filed 8 complaints and written 73 reviews about PokerStars Casino. That is 0.9% of the 8,585 records about it from every market. Complaints make up 9.9% of their records, against 4.4% across all markets. Their reviews rate it 3.12 out of 5 on average (73 ratings), against 2.3 across all markets. 42% of their rated reviews give one or two stars; across all markets the share is 65%.

The most common problem in their complaints is “Self-exclusion”: 50% of 8 complaints with a labelled problem (2.8% across all markets). 75% of their 8 complaints with a known outcome were resolved, against 82% across all markets. In the last 12 months: 3 complaints and 27 reviews.

A player counts as being in Finland when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PokerStars Casino in Finland, or compare the market with another one.

Finland and all markets
FigureFinlandAll markets
Complaints among all records9.9%4.4%
Resolved, of complaints with a known outcome75%82%
Average review rating, out of 53.122.3
Reviews rated 1–2 stars42%65%
Self-exclusion, of labelled complaints50%2.8%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Responsible gambling50%4
  • KYC / verification25%2
  • Account13%1
  • Payments & refunds13%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved75%6
  • Unresolved25%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars40%29
  • 4 stars11%8
  • 3 stars6.8%5
  • 2 stars6.8%5
  • 1 star36%26
Share of 73 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support27%18
  • Games15%10
  • Website & app12%8
  • Withdrawals9.1%6
  • Trust & licence6.1%4
  • Bonuses1.5%1
Share of the 66 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP18%12
  • Account15%10
  • Customer support15%10
  • Website & app14%9
  • KYC / verification7.6%5
  • Withdrawals7.6%5
Share of the 66 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20252026
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–243.92
20251–233.04
20240–13–
20231–4–
20221–3–
20211–1–
20201–4–
20191–1–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–71–
Casino Guru42–
AskGamblers4––

Block 10

Latest complaints and reviews

The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Finland · Trustpilot

  • Review

    3.0 of 5 stars

    Finland · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    Finland · Casino Guru

  • Complaint

    Verification delay

    Unresolved

    Finland · AskGamblers

  • Complaint

    Self-exclusion

    Resolved

    Finland · AskGamblers

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about PokerStars Casino in Finland

What bonuses and promotions does PokerStars Casino run in Finland?

We read 4 live offers for Finland on the PokerStars Casino site itself.

How many complaints and reviews about PokerStars Casino come from players in Finland?

81 of the 8,585 complaints and reviews about PokerStars Casino come from players in Finland. Across all its markets, 376 complaints have a known outcome, and 82% of them were resolved.

Who owns PokerStars Casino?

PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.