100% up to €200 Welcome Bonus at Betano Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 20xb
Wagering applies to the bonus amount.
Casino profile
Betano Casino
Player complaints and reviews about Betano Casino, plus its operator (Kaizen Gaming Partners), licences and welcome offers.
betano.com
Profile
- Website
- betano.com
- Established
- 2023
- Operator
- Kaizen Gaming Partnersaffiliate programme
- Company
- Kaizen Gaming International Limited
- Licences
- Languages
- English
- German
- Portuguese
- Spanish
- Romanian
- Bulgarian
- Currencies
- Euros
- Brazilian reals
- Bulgarian leva
- Romanian lei
- Chilean pesos
- Czech Republic korunas
- Peruvian nuevos soles
- Nigerian nairas
- Canadian dollars
- US dollars
About
Betano Casino belongs to the Kaizen Gaming Partners affiliate programme. The site launched in 2023. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service. The interface is available in 6 languages, including English, German, Portuguese, Spanish. 10 account currencies are listed, including Euros, Brazilian reals, Bulgarian leva, Romanian lei. We list 4 welcome offers.
Betano Casino is listed in 11 markets, among them Canada, Germany, Spain and Portugal. On the Betano Casino site for Canada, we found 4 promotions.
Markets
This brand is listed in 11 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 1000 CAD at Betano Casino
- Bonus
- 100%
- Max bonus
- 1000 CAD
- Min deposit
- 10 CAD
- Wagering
- 35xb
Wagering applies to the bonus amount.
100 Free Spins upon Registration at Betano Casino
- Wagering
- No Wagering Bonuses
50 Bonus Spins on Tuesdays at Betano Casino
- Min deposit
- 100 CAD
- Wagering
- 17.5(d+b)
Promotions
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Bonus Spins Promotions at Betano
Looking to score some extra spins on your favourite slot games? Bonus spins promotions at Betano are a fun way to try your luck on our state-of-the-art slots without spending a cent. In this guide, we’ll break down how bonus spins work, how to claim them and why they’re well worth a spin.
Sportsbook and Casino Welcome Bonus at Betano
Why are welcome bonuses all the rage at online sportsbooks and casinos, and why should they matter to you? Within this guide, we’ll explain how an online sports betting sign up bonus works, as well as the typical casino sign up bonus promotions online casinos…
Sportsbook and Casino Deposit Bonus at Betano
If you’re prepared to make a real-money deposit into your new online casino or sports betting account, it’s possible to get more bang for your buck. Within this guide, we’ll explain how a sportsbook or casino deposit bonus works for new customers. We’ll also…
Top Bet Credit Offers at Betano
If you’ve ever used an online sportsbook, you’ve probably noticed they host a lot of promotions. These promotions make it easier for new bettors to join the action, where they can place their first bets and see how the platform works. Bet credit offers are…
Player Intelligence
38,486 records
What players report about Betano Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
28,583
47% resolved, of those with a known outcome
Total reviews
9,903
Across all review sites
Player rating
3.46 / 5
Trustpilot 1.4 · AskGamblers 4.15 · Reclame Aqui 4.1 · Tribuna 4.2
GEO markets
35
Countries stated on 100% of records
Betano Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Betano Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 28,583 complaints and 9,903 reviews about Betano Casino on 8 sites. In the 12 months to November 4, 2026, they filed 7,529 complaints and posted 600 reviews. That is 4% fewer complaints than in the 12 months before (7,824). Reviews are down 10% on the 12 months before (670). The average review rating fell from 2.69 to 1.7 out of 5 year on year. Of the complaints with a known outcome, 34% were resolved in the last 12 months, against 52% in the 12 months before.
The problem players report most often is “Bonus not credited”: 16% of the 28,372 complaints with a labelled problem. Next come “Sports bets” (14%) and “Account blocked” (13%). Complaints about “Account” make up 19% of those with a topic, against 15% across all brands.
Of the 19,860 complaints with a known outcome, 47% were resolved, against 59% across all brands. That puts Betano Casino 1,654th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 60%.
Reviewers give Betano Casino 3.6 out of 5 on average over 9,902 rated reviews, against 3.44 across all brands. 68% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.46 out of 5 across 4 sites. By that score, Betano Casino ranks 1,689th of 4,286 rated casinos. Reviewers most often praise “Customer support” (3,062 reviews), “Withdrawals” (297 reviews) and “Bonuses” (277 reviews). The most common criticism concerns “Customer support” (890 reviews), “Bonuses” (454 reviews) and “Withdrawals” (454 reviews).
The countries players state most often are Brazil (95%), Germany (1.5%) and United Kingdom (1.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Betano Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the intuitive platform layout and the variety of games available, which contribute to a smooth and enjoyable gaming experience. Many also highlight the quick withdrawal times and good bonuses offered by Betano.
Users are frustrated with the recent decline in payout rates and the low value of bonuses compared to the past. Additionally, there are complaints about the desktop version of the site not performing as smoothly as expected and issues with the withdrawal policy.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7,389
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 1 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 4 |
| 2021 | 220 |
| 2022 | 4,011 |
| 2023 | 4,503 |
| 2024 | 5,820 |
| 2025 | 7,389 |
| 2026 | 6,634 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus not credited16%4,611
- Sports bets14%3,970
- Account blocked13%3,641
- Withdrawal delay8.6%2,441
- Deposit not credited6.5%1,832
- Site or app problems5.5%1,561
- Withdrawal refused5.3%1,500
- Documents rejected or requested again4.5%1,275
- Other problems27%7,541
Block 03
Complaint categories
- Account19%5,302
- Bonus18%5,229
- Other17%4,816
- Withdrawal14%4,060
- Technical13%3,625
- Deposit8%2,280
- KYC / verification5.8%1,652
- Payments & refunds2.8%800
- Customer support1.1%317
- Responsible gambling1%292
Block 04
Complaint status
- Unresolved37%10,609
- Resolved32%9,251
- Open31%8,722
- No status published0%1
Block 05
Betano Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Betano Casino | All brands |
|---|---|---|
| Complaints resolved | 47% | 59% |
| Average review rating | 3.6 | 3.44 |
| Complaints per 100 reviews | 288.6 | 26.4 |
| Share of “Account” complaints | 19% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
2,730
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 25 |
| 2021 | 58 |
| 2022 | 309 |
| 2023 | 1,597 |
| 2024 | 2,515 |
| 2025 | 2,730 |
| 2026 | 2,665 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars55%5,431
- 4 stars13%1,299
- 3 stars7.2%713
- 2 stars3.3%325
- 1 star22%2,134
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support56%3,062
- Withdrawals5.5%297
- Bonuses5.1%277
- Website & app3.4%183
- Trust & licence1.8%98
- Games1.5%82
Criticised
- Customer support16%890
- Bonuses8.3%454
- Withdrawals8.3%454
- Fairness & RTP6.6%360
- Trust & licence5.6%303
- Account3.5%192
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
2.33
2.28
1.86
2.85
3.7
3.83
3.66
3.42
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 2.33 |
| 2020 | 2.28 |
| 2021 | 1.86 |
| 2022 | 2.85 |
| 2023 | 3.7 |
| 2024 | 3.83 |
| 2025 | 3.66 |
| 2026 | 3.42 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Brazil95%36,621
- Germany1.5%563
- United Kingdom1.2%477
- Denmark0.7%283
- Canada0.4%173
- Portugal0.2%92
- Bulgaria0.1%37
- Romania0.1%34
- Chile0.1%31
- Czechia0.1%29
- Other countries0.3%111
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 6,634 | 31% | 2,665 | 3.42 |
| 2025 | 7,389 | 50% | 2,730 | 3.66 |
| 2024 | 5,820 | 66% | 2,515 | 3.83 |
| 2023 | 4,503 | 64% | 1,597 | 3.7 |
| 2022 | 4,011 | 24% | 309 | 2.85 |
| 2021 | 220 | 42% | 58 | 1.86 |
| 2020 | 4 | – | 25 | 2.28 |
| 2019 | 0 | – | 3 | – |
| 2018 | 0 | – | 1 | – |
| 2016 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Reclame Aqui | 28,538 | 8,044 | 4.1 / 5 |
| Trustpilot | – | 1,769 | 1.4 / 5 |
| Casino Guru | 39 | 60 | – |
| AskGamblers | 3 | 16 | 4.15 / 5 |
| Tribuna | – | 13 | 4.2 / 5 |
| Casinomeister | 2 | – | – |
| latestcasinobonuses.bet | – | 1 | – |
| LCB | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Betano Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Withdrawal refused
OpenBrazil · Reclame Aqui
- Review
1.0 of 5 stars
Argentina · Trustpilot
- Complaint
Withdrawal delay
OpenBrazil · Reclame Aqui
- Review
1.0 of 5 stars
Czechia · Trustpilot
- Complaint
Sports bets
OpenBrazil · Reclame Aqui
176 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Reclame Aqui, Tribuna.
Questions about Betano Casino
Who owns Betano Casino?
Betano Casino is operated by Kaizen Gaming International Limited and runs under the Kaizen Gaming Partners affiliate programme.
Is Betano Casino licensed?
Yes. Betano Casino holds 6 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service, Romanian National Gambling Office, SIGAP - Betting Management System (Brazil).
When was Betano Casino founded?
Betano Casino launched in 2023.
Which currencies does Betano Casino accept?
Currencies listed for Betano Casino: Euros, Brazilian reals, Bulgarian leva, Romanian lei, Chilean pesos, Czech Republic korunas, Peruvian nuevos soles, Nigerian nairas and 2 more. Its site is available in 6 languages: English, German, Portuguese, Spanish and 2 more.
What welcome bonuses does Betano Casino offer?
4 welcome offers are listed for Betano Casino. The first on the list is “100% up to €200 Welcome Bonus at Betano Casino”, with a 20× wagering requirement.
Which countries is Betano Casino available in?
Betano Casino is listed in 11 markets: Brazil, Bulgaria, Canada, Chile, Czechia, Germany, Nigeria, Peru and 3 more.
What bonuses and promotions does Betano Casino run in Canada?
We read 4 live offers for Canada on the Betano Casino site itself.
What do players say about Betano Casino?
Players have filed 28,583 complaints and written 9,903 reviews about Betano Casino. Players rate Betano Casino 3.46 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Betano Casino?
“Bonus not credited” – 16% of the 28,372 complaints about Betano Casino with a labelled problem. Followed by “Sports bets” (14%) and “Account blocked” (13%).
Do players report withdrawal problems at Betano Casino?
Withdrawals are the topic of 4,060 complaints about Betano Casino: 14% of the 28,373 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 60% were resolved.
Does Betano Casino resolve player complaints?
47% of the 19,860 complaints about Betano Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Betano Casino is 1,654th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Betano Casino?
Praised most: “Customer support”, “Withdrawals” and “Bonuses”. Criticised most: “Customer support”, “Bonuses” and “Withdrawals”. 68% of the rated reviews give four or five stars, and 25% give one or two.
How many complaints has Betano Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 7,529 complaints about Betano Casino. That is 4% fewer than in the 12 months before, when there were 7,824.
Where do Betano Casino’s players come from?
The countries named most often in complaints and reviews about Betano Casino are Brazil (95%), Germany (1.5%) and United Kingdom (1.2%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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