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Casino profile

Betano Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Betano Casino and its operator (Kaizen Gaming Partners).

betano.com
betano.com
Capture of the Betano Casino website

Profile

Website
betano.com
Established
2023
Operator
Kaizen Gaming Partnersaffiliate programme
Company
Kaizen Gaming International Limited
Licences
Languages
  • English
  • German
  • Portuguese
  • Spanish
  • Romanian
  • Bulgarian
Currencies
  • Euros
  • Brazilian reals
  • Bulgarian leva
  • Romanian lei
  • Chilean pesos
  • Czech Republic korunas
  • Peruvian nuevos soles
  • Nigerian nairas
  • Canadian dollars
  • US dollars

About

Betano Casino is an online casino operating under the Kaizen Gaming Partners affiliate programme. The site launched in 2023. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service. The interface is available in 6 languages, among them English, German, Portuguese, Spanish. Accounts can be held in 10 currencies — Euros, Brazilian reals, Bulgarian leva, Romanian lei. Our database holds 4 welcome offers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Player Intelligence

2,444 records

What players report about Betano Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

461

52% resolved, of those with a known outcome

Total reviews

1,983

Across all review sites

Player rating

3.5 / 5

Trustpilot 1.3 · AskGamblers 4.15 · Reclame Aqui 4.35 · Tribuna 4.2

GEO markets

35

Countries stated on 73% of records

AI-generated summary of player reviews

Players appreciate the intuitive platform layout and the variety of games available, which contribute to a smooth and enjoyable gaming experience. Many also highlight the quick withdrawal times and good bonuses offered by Betano.

Users are frustrated with the recent decline in payout rates and the low value of bonuses compared to the past. Additionally, there are complaints about the desktop version of the site not performing as smoothly as expected and issues with the withdrawal policy.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Other26%121
  • Bonus26%119
  • Account19%89
  • Technical13%62
  • Withdrawal5.9%27
  • Responsible gambling2.8%13
  • KYC / verification2.4%11
  • Deposit1.7%8
  • Payments & refunds1.1%5
  • Customer support1.1%5
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Open37%171
  • Resolved33%150
  • Unresolved30%139
  • No status published0.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Reclame Aqui, Tribuna.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.