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Casino profile

PokerStars Casino in Mexico

Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.

starsweb.pokerstarscasino.eu
starsweb.pokerstarscasino.eu
Capture of the PokerStars Casino website

Profile

Website
starsweb.pokerstarscasino.eu
Established
2015
Operator
Stars Affiliate Clubaffiliate programme
Company
TSG Interactive Gaming Europe Limited
Licences
Languages
  • English
  • German
  • French
  • Russian
  • Danish
  • Romanian
  • Polish
Currencies
  • Canadian dollars
  • Euros
  • British pounds sterling
  • US dollars

About

On the PokerStars Casino site for Mexico, we found 1 welcome bonus.

PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Mexico

56 records

56 of the 8,585 records about PokerStars Casino come from players who state they are in Mexico. The figures below are theirs alone; the casino page covers every market.

Total complaints

2

Fewer than 5 with a known outcome

Total reviews

54

Across all review sites

Player rating

3.13 / 5

54 ratings by these players

Share of all records

0.7%

of 8,585 about PokerStars Casino

What players in Mexico say about PokerStars Casino

Players in Mexico have filed 2 complaints and written 54 reviews about PokerStars Casino. That is 0.7% of the 8,585 records about it from every market. Complaints make up 3.6% of their records, against 4.4% across all markets. Their reviews rate it 3.13 out of 5 on average (54 ratings), against 2.3 across all markets. 46% of their rated reviews give one or two stars; across all markets the share is 65%.

In the last 12 months: no complaints and 31 reviews.

A player counts as being in Mexico when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PokerStars Casino in Mexico, or compare the market with another one.

What the assistant can do
Mexico and all markets
FigureMexicoAll markets
Complaints among all records3.6%4.4%
Average review rating, out of 53.132.3
Reviews rated 1–2 stars46%65%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2018201920202021202220232024
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars46%25
  • 4 stars7.4%4
  • 2 stars5.6%3
  • 1 star41%22
Share of 54 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support21%10
  • Website & app11%5
  • Games8.5%4
  • Withdrawals8.5%4
  • VIP & loyalty4.3%2
  • Bonuses2.1%1
Share of the 47 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP26%12
  • Account17%8
  • Withdrawals15%7
  • KYC / verification11%5
  • Customer support8.5%4
  • Trust & licence8.5%4
Share of the 47 reviews that name at least one aspect.reviews

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–293.69
20250–8–
20241–8–
20230–2–
20220–2–
20210–1–
20200–3–
20190–1–
20181–0–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–54–
AskGamblers1––
Casino Guru1––

Block 08

Latest complaints and reviews

The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Mexico · Trustpilot

  • Review

    5.0 of 5 stars

    Mexico · Trustpilot

  • Review

    5.0 of 5 stars

    Mexico · Trustpilot

  • Review

    5.0 of 5 stars

    Mexico · Trustpilot

  • Complaint

    Account closed

    Unresolved

    Mexico · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about PokerStars Casino in Mexico

What bonuses and promotions does PokerStars Casino run in Mexico?

We read 1 live offer for Mexico on the PokerStars Casino site itself.

How many complaints and reviews about PokerStars Casino come from players in Mexico?

56 of the 8,585 complaints and reviews about PokerStars Casino come from players in Mexico. Across all its markets, 376 complaints have a known outcome, and 82% of them were resolved.

Who owns PokerStars Casino?

PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.

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