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Casino profile
Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.

On the PokerStars Casino site for Germany, we found 1 welcome bonus and 5 promotions.
PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars.
This brand is listed in 7 markets. Pick one to see what it offers there.
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Be sure to check out our promotions page to find out more about our casino offers.
5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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647 records
647 of the 8,585 records about PokerStars Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.
Total complaints
4
Fewer than 5 with a known outcome
Total reviews
643
Across all review sites
Player rating
1.34 / 5
643 ratings by these players
Share of all records
7.5%
of 8,585 about PokerStars Casino
Players in Germany have filed 4 complaints and written 643 reviews about PokerStars Casino. That is 7.5% of the 8,585 records about it from every market. Complaints make up 0.6% of their records, against 4.4% across all markets. Their reviews rate it 1.34 out of 5 on average (643 ratings), against 2.3 across all markets. 91% of their rated reviews give one or two stars; across all markets the share is 65%.
In the last 12 months: no complaints and 52 reviews.
A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about PokerStars Casino in Germany, or compare the market with another one.
| Figure | Germany | All markets |
|---|---|---|
| Complaints among all records | 0.6% | 4.4% |
| Average review rating, out of 5 | 1.34 | 2.3 |
| Reviews rated 1–2 stars | 91% | 65% |
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 1 |
| 2024 | 0 |
| 2025 | 1 |
Block 02
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 9 |
| 2019 | 39 |
| 2020 | 162 |
| 2021 | 104 |
| 2022 | 79 |
| 2023 | 80 |
| 2024 | 60 |
| 2025 | 62 |
| 2026 | 44 |
Block 03
How the rated reviews split by star.
Block 04
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 05
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2019 | 1 |
| 2020 | 1.26 |
| 2021 | 1.11 |
| 2022 | 1.6 |
| 2023 | 1.1 |
| 2024 | 1.32 |
| 2025 | 1.32 |
| 2026 | 2.29 |
Block 06
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 44 | 1.98 |
| 2025 | 1 | – | 62 | 1.45 |
| 2024 | 0 | – | 60 | 1.33 |
| 2023 | 1 | – | 80 | 1.14 |
| 2022 | 0 | – | 79 | 1.62 |
| 2021 | 0 | – | 104 | 1.11 |
| 2020 | 2 | – | 162 | 1.27 |
| 2019 | 0 | – | 39 | 1.15 |
| 2018 | 0 | – | 9 | – |
| 2017 | 0 | – | 2 | – |
| 2016 | 0 | – | 1 | – |
| 2015 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 07
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 642 | – |
| Casino Guru | 4 | 1 | – |
Block 08
The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
3.0 of 5 stars
Germany · Trustpilot
1.0 of 5 stars
Germany · Trustpilot
Withdrawal delay
ResolvedGermany · Casino Guru
Deposit not credited
ResolvedGermany · Casino Guru
Account closed
ResolvedGermany · Casino Guru
7 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataWe read 6 live offers for Germany on the PokerStars Casino site itself.
647 of the 8,585 complaints and reviews about PokerStars Casino come from players in Germany. Across all its markets, 376 complaints have a known outcome, and 82% of them were resolved.
PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.
Yes. PokerStars Casino holds 7 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service, Romanian National Gambling Office, UK Gambling Commission.