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PokerStars Casino in Germany

Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.

starsweb.pokerstarscasino.eu
Capture of the PokerStars Casino website

About

On the PokerStars Casino site for Germany, we found 1 welcome bonus and 5 promotions.

PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

647 records

647 of the 8,585 records about PokerStars Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

4

Fewer than 5 with a known outcome

Total reviews

643

Across all review sites

Player rating

1.34 / 5

643 ratings by these players

Share of all records

7.5%

of 8,585 about PokerStars Casino

What players in Germany say about PokerStars Casino

Players in Germany have filed 4 complaints and written 643 reviews about PokerStars Casino. That is 7.5% of the 8,585 records about it from every market. Complaints make up 0.6% of their records, against 4.4% across all markets. Their reviews rate it 1.34 out of 5 on average (643 ratings), against 2.3 across all markets. 91% of their rated reviews give one or two stars; across all markets the share is 65%.

In the last 12 months: no complaints and 52 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PokerStars Casino in Germany, or compare the market with another one.

Germany and all markets
FigureGermanyAll markets
Complaints among all records0.6%4.4%
Average review rating, out of 51.342.3
Reviews rated 1–2 stars91%65%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202020212022202320242025
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars5.3%34
  • 4 stars1.7%11
  • 3 stars1.9%12
  • 2 stars3.7%24
  • 1 star87%562
Share of 643 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals3.6%22
  • Games2.3%14
  • Customer support2.3%14
  • Website & app2.1%13
  • Fairness & RTP1.2%7
  • Trust & licence1.2%7
Share of the 608 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP50%302
  • Customer support31%189
  • Account23%137
  • Withdrawals16%100
  • KYC / verification11%66
  • Trust & licence7.6%46
Share of the 608 reviews that name at least one aspect.reviews

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–441.98
20251–621.45
20240–601.33
20231–801.14
20220–791.62
20210–1041.11
20202–1621.27
20190–391.15
20180–9–
20170–2–
20160–1–
20150–1–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–642–
Casino Guru41–

Block 08

Latest complaints and reviews

The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    3.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Germany · Casino Guru

  • Complaint

    Account closed

    Resolved

    Germany · Casino Guru

7 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about PokerStars Casino in Germany

What bonuses and promotions does PokerStars Casino run in Germany?

We read 6 live offers for Germany on the PokerStars Casino site itself.

How many complaints and reviews about PokerStars Casino come from players in Germany?

647 of the 8,585 complaints and reviews about PokerStars Casino come from players in Germany. Across all its markets, 376 complaints have a known outcome, and 82% of them were resolved.

Who owns PokerStars Casino?

PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.