Casino profile

PlayOJO Casino

Player complaints and reviews about PlayOJO Casino, plus its operator (EGO), licences and welcome offers.

About

PlayOJO Casino belongs to the EGO affiliate programme. The site launched in 2017. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 6 languages, including English, Finnish, Norwegian, Swedish. 12 account currencies are listed, including Australian dollars, Canadian dollars, Swiss francs, Danish krone. We list 3 welcome offers.

PlayOJO Casino is listed in 11 markets, among them Canada, France, Belgium and Australia. On the PlayOJO Casino site for Switzerland, we found 9 promotions and a loyalty programme with 9 tiers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
80 Free Spins at PlayOJO Casino
Free spins
80
Min deposit
£10
Wagering
No Wagering Bonuses
50 Bonus Spins, Welcome Bonus at PlayOJO Casino
Free spins
50
Min deposit
£10
50 Free Spins, Welcome Bonus at PlayOJO Casino
Free spins
50
Min deposit
€10

Promotions

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Bingo Welcome Offer
500 Free bingo tickets when you spend £10 on bingo
What’s bingo-ing on?
This month’s top bingo promotions.
Terms
What’s bingo-ing on?
Terms & ConditionsSee full bingo room schedule by viewing the pre-buy menu in the bingo lobby. If more than one ticket wins a prize, the amount will be split equally between winning tickets. In the event of a malfunction or game void, all affected tickets will be refunded. To win the jackpot, complete the ticket within the numbers specified in the game info. Standard bingo game rules apply, please refer to the in-game help section for full details. Promotions only open to players who have made a real money deposit and may be amended or withdrawn at any time and without notice. OJO’s Rewards & Game Play Policy Applies. Read now. REGISTER
PlayOJO’s Word Quest
Guess the word in our free daily game!
Dab & Blab Live Bingo
A different live bingo show every Friday night
Terms
Dab & Blab Live Bingo
Terms & ConditionsThe Dab & Blab Live Bingo show takes place in the Dab & Blab Room on every Friday. between 8pm – 10pm. Tickets cost from 2p to 10p, Maximum tickets 100. Some games during this promotion period will feature 1TG, 2TG & XTG or Roll On prizes,1TG, 2TG & XTG features provide additional prize pots that are shared between tickets that have 1TG or 2TG at the end of the game.‘Roll On’ feature adds an additional Full House Prizes to the game - additional balls will be called until the extra Prizes are won. Spend £10, get 10 tickets promotion term – Valid 27/06/26-30/06/26. Available in bingo lobby for selected players. Opt-in, then spend £10 or more in any bingo rooms to get 10 free bingo tickets, mini games excluded. Free tickets valid for 48 hours on selected games up to £0.10 each, see bingo rooms for info. One claim per player. Promotion is only open to players who have made a real money deposit and may be amended or withdrawn at any time and without notice. In the event of any malfunction/game void, tickets purchased will be refunded. OJO's Rewards and Game Play Policy Applies. Read now. REGISTER
Deal Or No Deal Bingo
Will you take the banker’s offer? ©
Terms
Deal Or No Deal Bingo
Terms & ConditionsSee full bingo room schedule by viewing the pre-buy menu in the bingo rooms. Tickets cost from 5p to 50p each. Maximum number of tickets per player is 100. If more than one ticket wins a prize, the amount will be split equally between winning tickets.£10k Guaranteed Escalator Jackpot. The minimum jackpot amount is £10,000. the Jackpot is normally won if a player wins house in 43 ball calls or less. This promotion increases the winning ball call threshold every 30 minutes, increasing the chance of it being won during a game. If the Jackpot is not won before 11:50pm, it is guaranteed to be won in the next scheduled game The jackpot will be split 50/50 between the winner and the rest of the players that have bought tickets for the winning game. The 50% shared between the community will be proportional to the number of tickets a player had bought for the game. In the event of any malfunction/game void, tickets purchased will be refunded. This promotion is only open to players who have made a real money deposit and may be amended or withdrawn at any time and without notice. Deal or No Deal © 2003–2025 Banijay Entertainment. Deal or No Deal is a registered trademark of Endemol Shine IP B. V., a Banijay Company. Used with permission. All rights reserved. OJO’s Rewards & Game Play Policy Applies. Read now. REGISTER
Free and Fab
Weekly free bingo with extra prizes!
Terms
Free and Fab
Terms & ConditionsThis promotion takes place in the Free & Fab bingo room. Games take place daily from 9am to 7pm UK time. The room opens 10 minutes before games. Tickets cost £0.00 for free tickets or £0.05 for super tickets. Maximum 72 tickets per player, move the slider to adjust the stake. If a player wins on a super ticket, they’ll win a 5x multiplier on the free ticket prize money. Standard bingo game rules apply. Please refer to the in-game help section for full details. If more than one ticket wins a prize, the amount will be split equally between winning tickets. Jackpot prizes are only in play with super tickets. To win the jackpot, complete the ticket within the numbers specified in the game info. Room only open to players who have made a real money bingo wager and may be amended or withdrawn at any time and without notice. In the event of a malfunction or game void, all affected tickets will be refunded. OJO’s Rewards & Game Play Policy Applies. Read now. REGISTER
Equaliser Evens
Every player has the same chance of winning.
Terms
Equaliser Evens
Terms & ConditionsThis promotion takes place in the Equaliser bingo room. Minimum and maximum number of tickets per player is 10. Equaliser Bingo games are 90-ball bingo games with prizes for 1 line, 2 line & Full house. If more than one player wins a prize, the amount will be split equally between winning tickets. In the event of any malfunction/game void, tickets purchased will be refunded. This promotion is only open to players who have made a real money deposit and may be amended or withdrawn at any time and without notice. REGISTER
Bingo jackpots
Your chance to win big prizes.
Be a Social Butterfly
Stay up to date with all things OJO.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
Un gestionnaire dédié du CLUB PREMIUM
An A-Lister Manager to keep you sweet and give you the A-list treatment.
2
Limites de retrait plus élevées
Ce qui est à vous est vraiment à vous! Profitez de limites de retrait plus élevées en tant que membre à long terme du Club Premium.
3
Retraits plus rapides
Votre gestionnaire de CLUB PREMIUM encouragera l'équipe des paiements à traiter vos gains plus rapidement!
4
Increased betting limits
Limites de mise accrues pour les joueurs VIP sur les jeux de table de Casino Live.
5
Promos exclusives
Profitez d'offres quotidiennes améliorées, dont des Défis, des Offres gratuites, des Tours gratuits et plus. Je donne plus de 35 000 Tours gratuits chaque semaine. Tous les gains sont payés en argent!
6
REJOIGNEZ LE CLUB
Échangez contre des technologies récentes, des bons, des expériences et des voyages de luxe.
7
Gagnez des Super Tours et des Méga Tours
Lorsque vous jouez sur la Roue d'OJO, vous gagnerez des tours spéciaux qui ont une valeur plus élevée que les Tours gratuits.
8
Compétitions exclusives pour membres du CLUB PREMIUM
Compétitions et tournois exclusifs pour membres du CLUB PREMIUM avec d'excitantes récompenses à gagner. Je lance des compétitions personnelles où mes OJOeurs VIP / du CLUB PREMIUM peuvent gagner de gros prix!
9
Cadeau d'anniversaire
OJO vous traitera de façon vraiment spécial le jour de votre anniversaire. clin d'œil

Player Intelligence

11,021 records

What players report about PlayOJO Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

597

90% resolved, of those with a known outcome

Total reviews

10,424

Across all review sites

Player rating

2.93 / 5

Trustpilot 2.4 · AskGamblers 3.45

GEO markets

Countries stated on 92% of records

PlayOJO Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about PlayOJO Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 597 complaints and 10,424 reviews about PlayOJO Casino on 7 sites. In the 12 months to November 4, 2026, they filed 27 complaints and posted 1,233 reviews. That is 4% fewer complaints than in the 12 months before (28). Reviews are up 30% on the 12 months before (947). The average review rating rose from 1.98 to 2.27 out of 5 year on year. Of the complaints with a known outcome, 70% were resolved in the last 12 months, against 75% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 48% of the 511 complaints with a labelled problem. Next come “Verification delay” (15%) and “Documents rejected or requested again” (13%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.

Of the 592 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts PlayOJO Casino 422nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.

Reviewers give PlayOJO Casino 3.02 out of 5 on average over 10,413 rated reviews, against 3.44 across all brands. 49% of the ratings are four or five stars, and 43% are one or two. The review sites’ own scores average 2.93 out of 5 across 2 sites. By that score, PlayOJO Casino ranks 2,558th of 4,286 rated casinos. Reviewers most often praise “Games” (2,519 reviews), “Withdrawals” (2,058 reviews) and “Bonuses” (1,793 reviews). The most common criticism concerns “Withdrawals” (2,907 reviews), “Customer support” (2,816 reviews) and “KYC / verification” (1,676 reviews).

The countries players state most often are United Kingdom (60%), Canada (30%) and Sweden (2.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about PlayOJO Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide range of games available and the fast, hassle-free withdrawals. The casino is also praised for its trustworthy nature and high betting limits, catering to various player preferences.

Players dislike the lack of free bonuses despite significant deposits. Additionally, there are complaints about poor customer support and long delays in resolving issues, particularly with larger withdrawals.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

253

2017201820192020202120222023202420252026

Complaints count

Period	Value
2017	4
2018	5
2019	23
2020	15
2021	20
2022	84
2023	253
2024	119
2025	49
2026	23

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay48%244
Verification delay15%78
Documents rejected or requested again13%66
Withdrawal refused4.9%25
Deposit not credited3.3%17
Bonus not credited2.9%15
Missing funds2.3%12
Source of funds checks1.6%8
Other problems9%46

Share of the 511 complaints with a labelled problem.complaints

Block 03

Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved89%532
Unresolved10%60
Open0.7%4
Closed without an outcome0.2%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

PlayOJO Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

PlayOJO Casino against the market
Measure	PlayOJO Casino	All brands
Complaints resolved	90%	59%
Average review rating	3.02	3.44
Complaints per 100 reviews	5.7	26.4
Share of “Withdrawal” complaints	48%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2,197

2017201820192020202120222023202420252026

Reviews count

Period	Value
2017	67
2018	364
2019	551
2020	795
2021	1,202
2022	2,197
2023	2,065
2024	924
2025	1,167
2026	1,092

Block 07

Review stars

How the rated reviews split by star.

5 stars34%3,510
4 stars16%1,624
3 stars7.4%770
2 stars6.5%673
1 star37%3,836

Share of 10,413 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games26%2,519
Withdrawals21%2,058
Bonuses18%1,793
Customer support15%1,469
Website & app8.4%819
VIP & loyalty5.8%571

Share of the 9,803 reviews that name at least one aspect.reviews

Criticised

Withdrawals30%2,907
Customer support29%2,816
KYC / verification17%1,676
Bonuses12%1,154
Fairness & RTP11%1,042
Trust & licence6.6%643

Share of the 9,803 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.86

3.52

3.7

3.74

3.89

3.7

2.47

1.8

2.47

2.33

2017201820192020202120222023202420252026

Rating history

Period	Value
2017	2.86
2018	3.52
2019	3.7
2020	3.74
2021	3.89
2022	3.7
2023	2.47
2024	1.8
2025	2.47
2026	2.33

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom60%6,081
Canada30%3,079
Sweden2.7%275
Denmark1.6%157
Ireland1.2%121
Germany1.1%111
New Zealand0.3%31
United States0.3%26
Netherlands0.2%19
Finland0.2%17
Other countries1.8%179

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	23	74%	1,092	2.33
2025	49	78%	1,167	2.47
2024	119	86%	924	1.81
2023	253	94%	2,065	2.47
2022	84	94%	2,197	3.7
2021	20	90%	1,202	3.89
2020	15	80%	795	3.74
2019	23	91%	551	3.7
2018	5	–	364	3.52
2017	4	–	67	2.86

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	9,956	2.4 / 5
AskGamblers	458	448	3.45 / 5
Casino Guru	72	20	–
Casinomeister	51	–	–
CasinoReviews	14	–	–
affgambler.ru	1	–	–
LCB	1	–	–

Block 13

Latest complaints and reviews

The newest records about PlayOJO Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 3, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewNov 3, 2026
1.0 of 5 stars
Canada · Trustpilot
ComplaintOct 22, 2026
Payments & refunds
Open
Casinomeister
ComplaintOct 22, 2026
Payments & refunds
Open
Casinomeister
ComplaintSep 14, 2026
Documents rejected or requested again
Unresolved
Canada · AskGamblers

170 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about PlayOJO Casino

Who owns PlayOJO Casino?

PlayOJO Casino is operated by SkillOnNet Ltd. Casinos and runs under the EGO affiliate programme.

Is PlayOJO Casino licensed?

Yes. PlayOJO Casino holds 5 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was PlayOJO Casino founded?

PlayOJO Casino launched in 2017.

Which currencies does PlayOJO Casino accept?

Currencies listed for PlayOJO Casino: Australian dollars, Canadian dollars, Swiss francs, Danish krone, Euros, British pounds sterling, Norwegian kroner, Russian rubles and 4 more. Its site is available in 6 languages: English, Finnish, Norwegian, Swedish and 2 more.

What welcome bonuses does PlayOJO Casino offer?

3 welcome offers are listed for PlayOJO Casino. The first on the list is “80 Free Spins at PlayOJO Casino”.

Which countries is PlayOJO Casino available in?

PlayOJO Casino is listed in 11 markets: Australia, Belgium, Canada, Finland, France, New Zealand, Norway, South Africa and 3 more.

What bonuses and promotions does PlayOJO Casino run in Switzerland?

We read 9 live offers for Switzerland on the PlayOJO Casino site itself.

Does PlayOJO Casino have a loyalty programme in Switzerland?

Yes. Its loyalty programme for Switzerland has 9 tiers.

What do players say about PlayOJO Casino?

Players have filed 597 complaints and written 10,424 reviews about PlayOJO Casino. Players rate PlayOJO Casino 2.93 out of 5 on average across the 2 sites that publish one.

What do players complain about most at PlayOJO Casino?

“Withdrawal delay” – 48% of the 511 complaints about PlayOJO Casino with a labelled problem. Followed by “Verification delay” (15%) and “Documents rejected or requested again” (13%).

Do players report withdrawal problems at PlayOJO Casino?

Withdrawals are the topic of 287 complaints about PlayOJO Casino: 48% of the 596 with a topic. The most common withdrawal problem is “Withdrawal delay” (85% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.

Does PlayOJO Casino resolve player complaints?

90% of the 592 complaints about PlayOJO Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PlayOJO Casino is 422nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about PlayOJO Casino?

Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 49% of the rated reviews give four or five stars, and 43% give one or two.

How many complaints has PlayOJO Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 27 complaints about PlayOJO Casino. That is 4% fewer than in the 12 months before, when there were 28.

Where do PlayOJO Casino’s players come from?

The countries named most often in complaints and reviews about PlayOJO Casino are United Kingdom (60%), Canada (30%) and Sweden (2.7%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.