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Casino profile
PokerStars Casino in United Kingdom
Player complaints and reviews about PokerStars Casino, plus its operator (Stars Affiliate Club), licences and welcome offers.
starsweb.pokerstarscasino.eu
Profile
- Website
- starsweb.pokerstarscasino.eu
- Established
- 2015
- Operator
- Stars Affiliate Clubaffiliate programme
- Company
- TSG Interactive Gaming Europe Limited
- Licences
- Languages
- English
- German
- French
- Russian
- Danish
- Romanian
- Polish
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
About
On the PokerStars Casino site for United Kingdom, we found 1 welcome bonus.
PokerStars Casino belongs to the Stars Affiliate Club affiliate programme. The site launched in 2015. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority. The interface is available in 7 languages, including English, German, French, Russian. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars.
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Player complaints and reviews in United Kingdom
1,408 records
1,408 of the 8,585 records about PokerStars Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.
Total complaints
21
95% resolved, of those with a known outcome
Total reviews
1,387
Across all review sites
Player rating
1.99 / 5
1,387 ratings by these players
Share of all records
16%
of 8,585 about PokerStars Casino
What players in United Kingdom say about PokerStars Casino
Players in United Kingdom have filed 21 complaints and written 1,387 reviews about PokerStars Casino. That is 16% of the 8,585 records about it from every market. Complaints make up 1.5% of their records, against 4.4% across all markets. Their reviews rate it 1.99 out of 5 on average (1,387 ratings), against 2.3 across all markets. 74% of their rated reviews give one or two stars; across all markets the share is 65%.
The most common problem in their complaints is “Account blocked”: 44% of 18 complaints with a labelled problem (37% across all markets). Compared with all markets, players here raise “Withdrawal delay” more often: 28% of their labelled complaints against 13%. 95% of their 21 complaints with a known outcome were resolved, against 82% across all markets. In the last 12 months: no complaints and 270 reviews.
A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about PokerStars Casino in United Kingdom, or compare the market with another one.
| Figure | United Kingdom | All markets |
|---|---|---|
| Complaints among all records | 1.5% | 4.4% |
| Resolved, of complaints with a known outcome | 95% | 82% |
| Average review rating, out of 5 | 1.99 | 2.3 |
| Reviews rated 1–2 stars | 74% | 65% |
| Account blocked, of labelled complaints | 44% | 37% |
| Withdrawal delay, of labelled complaints | 28% | 13% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
20182019202020212022202320242025
| Period | Value |
|---|---|
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 8 |
| 2021 | 2 |
| 2022 | 4 |
| 2023 | 0 |
| 2024 | 2 |
| 2025 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked44%8
- Withdrawal delay28%5
- Verification delay11%2
- Account not closed on request5.6%1
- Documents rejected or requested again5.6%1
- Refund5.6%1
Block 03
Complaint categories
- Account43%9
- Withdrawal24%5
- KYC / verification19%4
- Payments & refunds9.5%2
- Other4.8%1
Block 04
Complaint status
- Resolved95%20
- Unresolved4.8%1
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
264
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 3 |
| 2012 | 1 |
| 2013 | 8 |
| 2014 | 6 |
| 2015 | 2 |
| 2016 | 9 |
| 2017 | 20 |
| 2018 | 24 |
| 2019 | 70 |
| 2020 | 171 |
| 2021 | 186 |
| 2022 | 143 |
| 2023 | 94 |
| 2024 | 160 |
| 2025 | 264 |
| 2026 | 226 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars20%278
- 4 stars3.8%53
- 3 stars2.5%34
- 2 stars2.8%39
- 1 star71%983
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support15%203
- Games6.2%81
- Withdrawals5.6%74
- Bonuses3.3%44
- Website & app3.1%41
- Fairness & RTP1.5%20
Criticised
- Customer support32%417
- Fairness & RTP27%352
- Account24%315
- Withdrawals19%247
- KYC / verification12%164
- Bonuses12%163
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.8
1.23
1.28
1.42
1.37
1.2
2.17
2.42
3.21
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 1.8 |
| 2019 | 1.23 |
| 2020 | 1.28 |
| 2021 | 1.42 |
| 2022 | 1.37 |
| 2023 | 1.2 |
| 2024 | 2.17 |
| 2025 | 2.42 |
| 2026 | 3.21 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 226 | 3.21 |
| 2025 | 1 | – | 264 | 2.42 |
| 2024 | 2 | – | 160 | 2.17 |
| 2023 | 0 | – | 94 | 1.19 |
| 2022 | 4 | – | 143 | 1.36 |
| 2021 | 2 | – | 186 | 1.42 |
| 2020 | 8 | – | 171 | 1.28 |
| 2019 | 2 | – | 70 | 1.27 |
| 2018 | 2 | – | 24 | 1.79 |
| 2017 | 0 | – | 20 | 1.4 |
| 2016 | 0 | – | 9 | – |
| 2015 | 0 | – | 2 | – |
| 2014 | 0 | – | 6 | – |
| 2013 | 0 | – | 8 | – |
| 2012 | 0 | – | 1 | – |
| 2011 | 0 | – | 3 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 1,385 | – |
| AskGamblers | 16 | – | – |
| Casino Guru | 5 | 2 | – |
Block 11
Latest complaints and reviews
The newest records about PokerStars Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
8 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about PokerStars Casino in United Kingdom
What bonuses and promotions does PokerStars Casino run in United Kingdom?
We read 1 live offer for United Kingdom on the PokerStars Casino site itself.
How many complaints and reviews about PokerStars Casino come from players in United Kingdom?
1,408 of the 8,585 complaints and reviews about PokerStars Casino come from players in United Kingdom. Across all its markets, 376 complaints have a known outcome, and 82% of them were resolved.
Who owns PokerStars Casino?
PokerStars Casino is operated by TSG Interactive Gaming Europe Limited and runs under the Stars Affiliate Club affiliate programme.
Is PokerStars Casino licensed?
Yes. PokerStars Casino holds 7 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Isle of Man Gambling Supervision Commission, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service, Romanian National Gambling Office, UK Gambling Commission.
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