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Casino profile

GreatWin Casino

Player complaints and reviews about GreatWin Casino, plus its operator (Mate Affiliates), licences and welcome offers.

greatwin.com
greatwin.com
Capture of the GreatWin Casino website

Profile

Website
greatwin.com
Established
2022
Operator
Mate Affiliatesaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • French
  • Finnish
  • German
  • Polish
  • Portuguese
  • Italian
  • Hungarian
  • Czech
  • Russian
  • Turkish
  • Spanish
  • Greek
  • Arabic
  • Norwegian
Currencies
  • Euros
  • Hungarian forints
  • Norwegian kroner
  • Polish zlotys
  • Indian rupees
  • New Zealand dollars
  • Canadian dollars
  • US dollars
  • Brazilian reals
  • Czech Republic korunas
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • USD Coin
  • Ripple Show more

About

GreatWin Casino belongs to the Mate Affiliates affiliate programme. The site launched in 2022. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including English, French, Finnish, German. 20 account currencies are listed, including Euros, Hungarian forints, Norwegian kroner, Polish zlotys. We list 15 welcome offers.

GreatWin Casino is listed in 20 markets, among them Canada, Germany, France and Belgium. On the GreatWin Casino site for Germany, we found 3 promotions and 9 tournaments.

Markets

This brand is listed in 20 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

280 records

What players report about GreatWin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

115

96% resolved, of those with a known outcome

Total reviews

165

Across all review sites

Player rating

2.63 / 5

Trustpilot 2.0 · AskGamblers 3.25

GEO markets

30

Countries stated on 80% of records

GreatWin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about GreatWin Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 115 complaints and 165 reviews about GreatWin Casino on 6 sites. In the 12 months to November 5, 2026, they filed 14 complaints and posted 8 reviews. That is 30% fewer complaints than in the 12 months before (20). Reviews are down 62% on the 12 months before (21). Of the complaints with a known outcome, 93% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 50% of the 109 complaints with a labelled problem. Next come “Withdrawal refused” (8.3%) and “Self-exclusion” (5.5%). Complaints about “Withdrawal” make up 60% of those with a topic, against 29% across all brands.

Of the 114 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts GreatWin Casino 124th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 99%.

Reviewers give GreatWin Casino 1.76 out of 5 on average over 150 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 78% are one or two. The review sites’ own scores average 2.63 out of 5 across 2 sites. By that score, GreatWin Casino ranks 3,005th of 4,286 rated casinos. Reviewers most often praise “Games” (22 reviews), “Withdrawals” (21 reviews) and “Customer support” (11 reviews). The most common criticism concerns “Withdrawals” (78 reviews), “Customer support” (49 reviews) and “Trust & licence” (41 reviews).

The countries players state most often are Germany (37%), Italy (17%) and Canada (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about GreatWin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Few positive comments emerged, but players frequently mention issues with payments and the game selection. Customer support and the website experience also draw significant criticism from reviewers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay50%54
  • Withdrawal refused8.3%9
  • Self-exclusion5.5%6
  • Account blocked4.6%5
  • Account not closed on request4.6%5
  • Deposit not credited4.6%5
  • Account closed3.7%4
  • Game malfunction3.7%4
  • Other problems16%17
Share of the 109 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal60%69
  • Account12%14
  • Technical6.1%7
  • Deposit5.2%6
  • Responsible gambling5.2%6
  • Bonus3.5%4
  • Other2.6%3
  • Payments & refunds2.6%3
  • KYC / verification1.7%2
  • Customer support0.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved96%110
  • Unresolved3.5%4
  • Closed without an outcome0.9%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

GreatWin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

GreatWin Casino against the market
MeasureGreatWin CasinoAll brands
Complaints resolved96%59%
Average review rating1.763.44
Complaints per 100 reviews69.726.4
Share of “Withdrawal” complaints60%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars12%18
  • 4 stars6.7%10
  • 3 stars3.3%5
  • 2 stars3.3%5
  • 1 star75%112
Share of 150 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games14%22
  • Withdrawals14%21
  • Customer support7.1%11
  • Website & app6.5%10
  • Deposits & payment methods4.5%7
  • Bonuses3.9%6
Share of the 155 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals50%78
  • Customer support32%49
  • Trust & licence26%41
  • Bonuses22%34
  • Fairness & RTP11%17
  • Deposits & payment methods9.7%15
Share of the 155 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany37%82
  • Italy17%39
  • Canada12%27
  • Austria6.7%15
  • Finland3.1%7
  • Greece3.1%7
  • India2.2%5
  • New Zealand1.8%4
  • Australia1.3%3
  • Switzerland1.3%3
  • Other countries14%32
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261292%6–
202529100%211.81
20241788%201.4
20233697%841.73
202218100%341.96

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1282.0 / 5
Casino Guru7925–
AskGamblers33123.25 / 5
Casinomeister1––
CasinoReviews1––
LCB1––

Block 13

Latest complaints and reviews

The newest records about GreatWin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    New Zealand · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Austria · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about GreatWin Casino

Who owns GreatWin Casino?

GreatWin Casino is operated by IGplay and runs under the Mate Affiliates affiliate programme.

Is GreatWin Casino licensed?

Yes. GreatWin Casino holds a licence from Anjouan Gaming Board.

When was GreatWin Casino founded?

GreatWin Casino launched in 2022.

Which currencies does GreatWin Casino accept?

Currencies listed for GreatWin Casino: Euros, Hungarian forints, Norwegian kroner, Polish zlotys, Indian rupees, New Zealand dollars, Canadian dollars, US dollars and 12 more. Its site is available in 15 languages: English, French, Finnish, German and 11 more.

What welcome bonuses does GreatWin Casino offer?

15 welcome offers are listed for GreatWin Casino. The first on the list is “100% up to €500 + 200 Free Spins at GreatWin Casino”, with a 35× wagering requirement.

Which countries is GreatWin Casino available in?

GreatWin Casino is listed in 20 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 12 more.

What bonuses and promotions does GreatWin Casino run in Germany?

We read 3 live offers for Germany on the GreatWin Casino site itself.

Does GreatWin Casino run tournaments in Germany?

Yes. The GreatWin Casino site for Germany lists 9 tournaments.

What do players say about GreatWin Casino?

Players have filed 115 complaints and written 165 reviews about GreatWin Casino. Players rate GreatWin Casino 2.63 out of 5 on average across the 2 sites that publish one.

What do players complain about most at GreatWin Casino?

“Withdrawal delay” – 50% of the 109 complaints about GreatWin Casino with a labelled problem. Followed by “Withdrawal refused” (8.3%) and “Self-exclusion” (5.5%).

Do players report withdrawal problems at GreatWin Casino?

Withdrawals are the topic of 69 complaints about GreatWin Casino: 60% of the 115 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them). Of the withdrawal complaints with a known outcome, 99% were resolved.

Does GreatWin Casino resolve player complaints?

96% of the 114 complaints about GreatWin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, GreatWin Casino is 124th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about GreatWin Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 19% of the rated reviews give four or five stars, and 78% give one or two.

How many complaints has GreatWin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 14 complaints about GreatWin Casino. That is 30% fewer than in the 12 months before, when there were 20.

Where do GreatWin Casino’s players come from?

The countries named most often in complaints and reviews about GreatWin Casino are Germany (37%), Italy (17%) and Canada (12%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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