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Casino profile

GreatWin Casino in Italy

Player complaints and reviews about GreatWin Casino, plus its operator (Mate Affiliates), licences and welcome offers.

greatwin.com
greatwin.com
Capture of the GreatWin Casino website

Profile

Website
greatwin.com
Established
2022
Operator
Mate Affiliatesaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • French
  • Finnish
  • German
  • Polish
  • Portuguese
  • Italian
  • Hungarian
  • Czech
  • Russian
  • Turkish
  • Spanish
  • Greek
  • Arabic
  • Norwegian
Currencies
  • Euros
  • Hungarian forints
  • Norwegian kroner
  • Polish zlotys
  • Indian rupees
  • New Zealand dollars
  • Canadian dollars
  • US dollars
  • Brazilian reals
  • Czech Republic korunas
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • USD Coin
  • Ripple Show more

About

On the GreatWin Casino site for Italy, we found 3 promotions and 9 tournaments.

GreatWin Casino belongs to the Mate Affiliates affiliate programme. The site launched in 2022. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including English, French, Finnish, German. 20 account currencies are listed, including Euros, Hungarian forints, Norwegian kroner, Polish zlotys. We list 15 welcome offers.

Markets

This brand is listed in 20 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Italy

39 records

39 of the 280 records about GreatWin Casino come from players who state they are in Italy. The figures below are theirs alone; the casino page covers every market.

Total complaints

12

100% resolved, of those with a known outcome

Total reviews

27

Across all review sites

Player rating

1.59 / 5

27 ratings by these players

Share of all records

14%

of 280 about GreatWin Casino

What players in Italy say about GreatWin Casino

Players in Italy have filed 12 complaints and written 27 reviews about GreatWin Casino. That is 14% of the 280 records about it from every market. Complaints make up 31% of their records, against 41% across all markets. Their reviews rate it 1.59 out of 5 on average (27 ratings), against 1.76 across all markets. 85% of their rated reviews give one or two stars; across all markets the share is 78%.

The most common problem in their complaints is “Withdrawal delay”: 33% of 12 complaints with a labelled problem (50% across all markets). 100% of their 12 complaints with a known outcome were resolved, against 96% across all markets. In the last 12 months: 2 complaints and 1 review.

A player counts as being in Italy when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about GreatWin Casino in Italy, or compare the market with another one.

What the assistant can do
Italy and all markets
FigureItalyAll markets
Complaints among all records31%41%
Resolved, of complaints with a known outcome100%96%
Average review rating, out of 51.591.76
Reviews rated 1–2 stars85%78%
Withdrawal delay, of labelled complaints33%50%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%4
  • Account not closed on request17%2
  • Self-exclusion17%2
  • Withdrawal refused17%2
  • Account blocked8.3%1
  • Game malfunction8.3%1
Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%6
  • Account25%3
  • Responsible gambling17%2
  • Technical8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%12
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2022202320242025
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars15%4
  • 1 star85%23
Share of 27 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals12%3
  • Games7.7%2
  • Customer support7.7%2
  • Fairness & RTP3.8%1
  • Website & app3.8%1
Share of the 26 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals46%12
  • Trust & licence35%9
  • Bonuses19%5
  • Fairness & RTP12%3
  • Account7.7%2
  • Games7.7%2
Share of the 26 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–0–
20253–2–
20242–5–
20231–17–
20224–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–27–
Casino Guru12––

Block 11

Latest complaints and reviews

The newest records about GreatWin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Account not closed on request

    Resolved

    Italy · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Italy · Casino Guru

  • Review

    5.0 of 5 stars

    Italy · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    Italy · Casino Guru

  • Review

    1.0 of 5 stars

    Italy · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about GreatWin Casino in Italy

What bonuses and promotions does GreatWin Casino run in Italy?

We read 3 live offers for Italy on the GreatWin Casino site itself.

Does GreatWin Casino run tournaments in Italy?

Yes. The GreatWin Casino site for Italy lists 9 tournaments.

How many complaints and reviews about GreatWin Casino come from players in Italy?

39 of the 280 complaints and reviews about GreatWin Casino come from players in Italy. Across all its markets, 114 complaints have a known outcome, and 96% of them were resolved.

Who owns GreatWin Casino?

GreatWin Casino is operated by IGplay and runs under the Mate Affiliates affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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