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Caxino Casino

Player complaints and reviews about Caxino Casino, plus its operator (Rootz Affiliates), licences and welcome offers.

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Capture of the Caxino Casino website

About

Caxino Casino belongs to the Rootz Affiliates affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 6 languages, including English, Finnish, Japanese, French. 7 account currencies are listed, including Euros, Norwegian kroner, Canadian dollars, Indian rupees. We list 3 welcome offers.

Caxino Casino is listed in 8 markets, among them Canada, France, Belgium and New Zealand. On the Caxino Casino site for Netherlands, we found 4 promotions and a loyalty programme with 2 tiers.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    BONUKSET

    BONUKSET Kaikki palkinnot ja bonukset Caxino Extra -jäsenille sisältävät alhaisemmat kierrätysvaatiukset (lukuun ottamatta kampanjoita, joissa toisin mainitaan). Caxino Extran jäsenet saavat eksklusiivisia palkintoja

  2. 2

    HENKILÖKOHTAINEN TILINHOITAJA

    HENKILÖKOHTAINEN TILINHOITAJA Jokainen Caxino Extra jäsen saa henkilökohtaisen tilinhoitajan Tilinhoitajat ovat tavoitettavissa WhatsAppissa, puhelimitse tai sähköpostitse Tilinhoitajat auttavat ongelmatilanteissa ja vastaavat kysymyksiisi

Player Intelligence

99 records

What players report about Caxino Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

17

88% resolved, of those with a known outcome

Total reviews

82

Across all review sites

Player rating

2.63 / 5

Trustpilot 1.4 · AskGamblers 3.85

GEO markets

10

Countries stated on 82% of records

Caxino Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Caxino Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 17 complaints and 82 reviews about Caxino Casino on 3 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 12 reviews.

The problem players report most often is “Account blocked”: 24% of the 17 complaints with a labelled problem. Next come “Withdrawal delay” (18%) and “Verification delay” (12%). Complaints about “Account” make up 29% of those with a topic, against 15% across all brands.

Of the 17 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Caxino Casino 470th of 1,916 casinos with at least 10 such complaints.

Reviewers give Caxino Casino 2.87 out of 5 on average over 82 rated reviews, against 3.44 across all brands. 46% of the ratings are four or five stars, and 50% are one or two. The review sites’ own scores average 2.63 out of 5 across 2 sites. By that score, Caxino Casino ranks 3,004th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (33 reviews), “Games” (20 reviews) and “KYC / verification” (15 reviews). The most common criticism concerns “Fairness & RTP” (16 reviews), “Withdrawals” (16 reviews) and “Trust & licence” (15 reviews).

The countries players state most often are Germany (32%), Canada (21%) and Finland (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Caxino Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Reviewers lean positive on the game selection, though feedback is limited. Payments appear to be a balanced area with roughly equal positive and negative comments.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked24%4
  • Withdrawal delay18%3
  • Verification delay12%2
  • Documents rejected or requested again12%2
  • Self-exclusion12%2
  • Account closed5.9%1
  • Bonus winnings confiscated5.9%1
  • Game malfunction5.9%1
  • Other problems5.9%1
Share of the 17 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account29%5
  • KYC / verification24%4
  • Withdrawal18%3
  • Responsible gambling12%2
  • Bonus5.9%1
  • Other5.9%1
  • Technical5.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%15
  • Unresolved12%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Caxino Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Caxino Casino against the market
MeasureCaxino CasinoAll brands
Complaints resolved88%59%
Average review rating2.873.44
Complaints per 100 reviews20.726.4
Share of “Account” complaints29%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars37%30
  • 4 stars9.8%8
  • 3 stars3.7%3
  • 2 stars6.1%5
  • 1 star44%36
Share of 82 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals41%33
  • Games25%20
  • KYC / verification19%15
  • Customer support18%14
  • Trust & licence16%13
  • Bonuses15%12
Share of the 80 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP20%16
  • Withdrawals20%16
  • Trust & licence19%15
  • Customer support18%14
  • Bonuses15%12
  • KYC / verification11%9
Share of the 80 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany32%26
  • Canada21%17
  • Finland15%12
  • New Zealand14%11
  • Ireland4.9%4
  • Norway4.9%4
  • Netherlands3.7%3
  • Austria2.5%2
  • Japan1.2%1
  • Macao SAR China1.2%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–11–
20251–8–
20240–10–
20230–8–
20220–13–
20218–243.63
20205–8–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–561.4 / 5
Casino Guru1410–
AskGamblers3163.85 / 5

Block 13

Latest complaints and reviews

The newest records about Caxino Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Finland · Trustpilot

  • Review

    1.0 of 5 stars

    Finland · Trustpilot

  • Complaint

    Self-exclusion

    Unresolved

    Canada · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Finland · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Finland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Caxino Casino

Who owns Caxino Casino?

Caxino Casino is operated by Rootz Ltd and runs under the Rootz Affiliates affiliate programme.

Is Caxino Casino licensed?

Yes. Caxino Casino holds a licence from Malta Gaming Authority.

When was Caxino Casino founded?

Caxino Casino launched in 2020.

Which currencies does Caxino Casino accept?

Currencies listed for Caxino Casino: Euros, Norwegian kroner, Canadian dollars, Indian rupees, Japanese yen, New Zealand dollars, US dollars. Its site is available in 6 languages: English, Finnish, Japanese, French and 2 more.

What welcome bonuses does Caxino Casino offer?

3 welcome offers are listed for Caxino Casino. The first on the list is “100% up to €500 and 500 extra spins”, with a 35× wagering requirement.

Which countries is Caxino Casino available in?

Caxino Casino is listed in 8 markets: Belgium, Canada, Finland, France, India, Japan, New Zealand, Norway.

What bonuses and promotions does Caxino Casino run in Netherlands?

We read 4 live offers for Netherlands on the Caxino Casino site itself.

Does Caxino Casino have a loyalty programme in Netherlands?

Yes. Its loyalty programme for Netherlands has 2 tiers.

What do players say about Caxino Casino?

Players have filed 17 complaints and written 82 reviews about Caxino Casino. Players rate Caxino Casino 2.63 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Caxino Casino?

“Account blocked” – 24% of the 17 complaints about Caxino Casino with a labelled problem. Followed by “Withdrawal delay” (18%) and “Verification delay” (12%).

Do players report withdrawal problems at Caxino Casino?

Withdrawals are the topic of 3 complaints about Caxino Casino: 18% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).

Does Caxino Casino resolve player complaints?

88% of the 17 complaints about Caxino Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Caxino Casino is 470th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Caxino Casino?

Praised most: “Withdrawals”, “Games” and “KYC / verification”. Criticised most: “Fairness & RTP”, “Withdrawals” and “Trust & licence”. 46% of the rated reviews give four or five stars, and 50% give one or two.

How many complaints has Caxino Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Caxino Casino.

Where do Caxino Casino’s players come from?

The countries named most often in complaints and reviews about Caxino Casino are Germany (32%), Canada (21%) and Finland (15%).