igamingcpo.com

Casino profile

Casino.com in United Kingdom

Player complaints and reviews about Casino.com, plus its operator (Mansion Affiliates), licences and welcome offers.

casino.com
Capture of the Casino.com website

About

On the Casino.com site for United Kingdom, we found 3 welcome bonuses.

Casino.com belongs to the Mansion Affiliates affiliate programme. The site launched in 2008. It holds licences from Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority. The interface is available in 12 languages, including English, Finnish, German, Norwegian. 7 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in United Kingdom

356 records

356 of the 1,734 records about Casino.com come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

7

71% resolved, of those with a known outcome

Total reviews

349

Across all review sites

Player rating

2.87 / 5

349 ratings by these players

Share of all records

21%

of 1,734 about Casino.com

What players in United Kingdom say about Casino.com

Players in United Kingdom have filed 7 complaints and written 349 reviews about Casino.com. That is 21% of the 1,734 records about it from every market. Complaints make up 2% of their records, against 3.4% across all markets. Their reviews rate it 2.87 out of 5 on average (349 ratings), against 3.88 across all markets. 52% of their rated reviews give one or two stars; across all markets the share is 25%.

The most common problem in their complaints is “Bonus winnings confiscated”: 29% of 7 complaints with a labelled problem (7.8% across all markets). 71% of their 7 complaints with a known outcome were resolved, against 68% across all markets. In the last 12 months: no complaints and 1 review.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Casino.com in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records2%3.4%
Resolved, of complaints with a known outcome71%68%
Average review rating, out of 52.873.88
Reviews rated 1–2 stars52%25%
Bonus winnings confiscated, of labelled complaints29%7.8%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20142015201620172018
Complaints count

Block 02

Complaint categories

  • Bonus29%2
  • KYC / verification29%2
  • Withdrawal29%2
  • Technical14%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved71%5
  • Unresolved29%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars39%137
  • 4 stars6.3%22
  • 3 stars2.6%9
  • 2 stars6%21
  • 1 star46%160
Share of 349 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support36%118
  • Games18%59
  • Withdrawals10%33
  • Website & app3.9%13
  • Bonuses3.6%12
  • KYC / verification2.7%9
Share of the 330 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals33%109
  • Customer support19%62
  • KYC / verification15%51
  • Bonuses14%46
  • Account12%39
  • Fairness & RTP12%39
Share of the 330 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2019202020212022
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–1–
20250–1–
20240–5–
20230–7–
20220–852.96
20210–993.11
20200–1012.32
20190–393.59
20181–8–
20171–1–
20154–1–
20141–0–
20120–1–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–349–
AskGamblers7––

Block 10

Latest complaints and reviews

The newest records about Casino.com as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Casino.com in United Kingdom

What bonuses and promotions does Casino.com run in United Kingdom?

We read 3 live offers for United Kingdom on the Casino.com site itself.

How many complaints and reviews about Casino.com come from players in United Kingdom?

356 of the 1,734 complaints and reviews about Casino.com come from players in United Kingdom. Across all its markets, 59 complaints have a known outcome, and 68% of them were resolved.

Who owns Casino.com?

Casino.com is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.