Casino profile

BestCasino

Player complaints and reviews about BestCasino, plus its operator (Enlabs Partners), licences and welcome offers.

About

BestCasino belongs to the Enlabs Partners affiliate programme. The site launched in 2008. It holds licences from Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, German, Norwegian. 8 account currencies are listed, including British pounds sterling, Danish krone, Euros, Swedish kronor.

BestCasino is listed in 8 markets, among them Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Player Intelligence

32 records

What players report about BestCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

67% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.78 / 5

Trustpilot 4.4 · AskGamblers 3.15

GEO markets

Countries stated on 50% of records

BestCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about BestCasino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 6 complaints and 26 reviews about BestCasino on 2 sites. In the 12 months to November 5, 2026, they filed no complaints and posted no reviews.

Reviewers give BestCasino 3.94 out of 5 on average over 26 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 3.78 out of 5 across 2 sites. By that score, BestCasino ranks 1,161st of 4,287 rated casinos. Reviewers most often praise “Bonuses” (12 reviews), “Customer support” (7 reviews) and “Games” (6 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about BestCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201620172018

Complaints count

Period	Value
2016	5
2017	0
2018	1

Block 02

Complaint categories

Withdrawal67%4
Payments & refunds33%2

Share of complaints by category.complaints

Block 03

Complaint status

Resolved67%4
Unresolved33%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20152016201720182019202020212022202320242025

Reviews count

Period	Value
2015	3
2016	7
2017	2
2018	0
2019	10
2020	0
2021	0
2022	0
2023	1
2024	1
2025	2

Block 05

Review stars

How the rated reviews split by star.

5 stars65%17
4 stars15%4
1 star19%5

Share of 26 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Bonuses55%12
Customer support32%7
Games27%6
Website & app27%6
Trust & licence14%3
Withdrawals14%3

Share of the 22 reviews that name at least one aspect.reviews

Criticised

Bonuses14%3
Customer support14%3
Games9.1%2
Website & app9.1%2
Trust & licence9.1%2
Withdrawals9.1%2

Share of the 22 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.33

3.93

0.5

4.8

20152016201720182019202020212022202320242025

Rating history

Period	Value
2015	3.33
2016	3.93
2017	0.5
2018	0
2019	4.8
2020	0
2021	0
2022	0
2023	1
2024	5
2025	5

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Sweden38%6
Estonia13%2
Finland13%2
United Kingdom13%2
Latvia13%2
Netherlands6.3%1
Türkiye6.3%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2025	0	–	2	–
2024	0	–	1	–
2023	0	–	1	–
2019	0	–	10	–
2018	1	–	0	–
2017	0	–	2	–
2016	5	–	7	–
2015	0	–	3	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	6	12	3.15 / 5
Trustpilot	–	14	4.4 / 5

Block 11

Latest complaints and reviews

The newest records about BestCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewJul 29, 2025
5.0 of 5 stars
Sweden · Trustpilot
ReviewJul 9, 2025
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewMar 25, 2024
5.0 of 5 stars
Türkiye · Trustpilot
ReviewNov 17, 2023
1.0 of 5 stars
Estonia · Trustpilot
ReviewJun 3, 2019
5.0 of 5 stars
Latvia · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about BestCasino

Who owns BestCasino?

BestCasino is operated by Bestbet Limited and runs under the Enlabs Partners affiliate programme.

Is BestCasino licensed?

Yes. BestCasino holds 3 licences: Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was BestCasino founded?

BestCasino launched in 2008.

Which currencies does BestCasino accept?

Currencies listed for BestCasino: British pounds sterling, Danish krone, Euros, Swedish kronor, US dollars, Australian dollars, Canadian dollars, Norwegian kroner. Its site is available in 6 languages: English, Finnish, German, Norwegian and 2 more.

Which countries is BestCasino available in?

BestCasino is listed in 8 markets: Australia, Canada, Finland, Germany, Norway, Portugal, Sweden, United Kingdom.

What do players say about BestCasino?

Players have filed 6 complaints and written 26 reviews about BestCasino. Players rate BestCasino 3.78 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about BestCasino?

Praised most: “Bonuses”, “Customer support” and “Games”. 81% of the rated reviews give four or five stars, and 19% give one or two.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.