Casino profile
Player complaints and reviews about Casino.com, plus its operator (Mansion Affiliates), licences and welcome offers.
Casino.com belongs to the Mansion Affiliates affiliate programme. The site launched in 2008. It holds licences from Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority. The interface is available in 12 languages, including English, Finnish, German, Norwegian. 7 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner.
Casino.com is listed in 13 markets, among them Canada, Germany, France and Belgium. On the Casino.com site for Norway, we found 4 welcome bonuses. In Norway, Casino.com accepts 2 payment methods: Why Is My and Are.
This brand is listed in 13 markets. Pick one to see what it offers there.
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Why Is My | – | Other | – | – | – |
| Are | – | Other | – | – | – |
Why Is My
Other
–
Are
Other
–
Cashier read on August 11, 2026
1,734 records
What players report about Casino.com on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
59
68% resolved, of those with a known outcome
Total reviews
1,675
Across all review sites
Player rating
3.62 / 5
Trustpilot 3.7 · AskGamblers 2.45 · casino.ru 4.7
GEO markets
60
Countries stated on 93% of records
Every figure below is computed from the complaints and reviews collected about Casino.com, the way Player Intelligence PRO computes it.
Since 2012, players have posted 59 complaints and 1,675 reviews about Casino.com on 7 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 7 reviews. Reviews are down 61% on the 12 months before (18).
The problem players report most often is “Withdrawal delay”: 37% of the 51 complaints with a labelled problem. Next come “Withdrawal refused” (14%) and “Documents rejected or requested again” (12%). Complaints about “Withdrawal” make up 49% of those with a topic, against 29% across all brands.
Of the 59 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Casino.com 1,249th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 66%.
Reviewers give Casino.com 3.88 out of 5 on average over 1,659 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.62 out of 5 across 3 sites. By that score, Casino.com ranks 1,417th of 4,286 rated casinos. Reviewers most often praise “Customer support” (918 reviews), “Games” (317 reviews) and “Withdrawals” (195 reviews). The most common criticism concerns “Withdrawals” (266 reviews), “Fairness & RTP” (155 reviews) and “Customer support” (135 reviews).
The countries players state most often are South Africa (23%), United Kingdom (22%) and Canada (21%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casino.com: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2014 | 20 |
| 2015 | 10 |
| 2016 | 0 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 10 |
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 3 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino.com | All brands |
|---|---|---|
| Complaints resolved | 68% | 59% |
| Average review rating | 3.88 | 3.44 |
| Complaints per 100 reviews | 3.5 | 26.4 |
| Share of “Withdrawal” complaints | 49% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2012 | 2 |
| 2013 | 11 |
| 2014 | 14 |
| 2015 | 9 |
| 2016 | 3 |
| 2017 | 14 |
| 2018 | 19 |
| 2019 | 211 |
| 2020 | 274 |
| 2021 | 364 |
| 2022 | 336 |
| 2023 | 369 |
| 2024 | 30 |
| 2025 | 13 |
| 2026 | 6 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2012 | 5 |
| 2013 | 0 |
| 2014 | 2.64 |
| 2015 | 1.67 |
| 2016 | 4 |
| 2017 | 1.75 |
| 2018 | 1.66 |
| 2019 | 4.11 |
| 2020 | 3.41 |
| 2021 | 3.91 |
| 2022 | 3.76 |
| 2023 | 4.57 |
| 2024 | 2.67 |
| 2025 | 3.38 |
| 2026 | 3.67 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 6 | – |
| 2025 | 0 | – | 13 | – |
| 2024 | 0 | – | 30 | 2.67 |
| 2023 | 3 | – | 369 | 4.57 |
| 2022 | 6 | – | 336 | 3.76 |
| 2021 | 4 | – | 364 | 3.91 |
| 2020 | 10 | 30% | 274 | 3.41 |
| 2019 | 2 | – | 211 | 4.11 |
| 2018 | 3 | – | 19 | – |
| 2017 | 1 | – | 14 | – |
| 2016 | 0 | – | 3 | – |
| 2015 | 10 | 60% | 9 | – |
| 2014 | 20 | 75% | 14 | – |
| 2013 | 0 | – | 11 | – |
| 2012 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 1,592 | 3.7 / 5 |
| AskGamblers | 43 | 73 | 2.45 / 5 |
| Casino Guru | 10 | 2 | – |
| casino.ru | – | 4 | 4.7 / 5 |
| CasinoReviews | 4 | – | – |
| latestcasinobonuses.bet | – | 4 | – |
| Casinomeister | 2 | – | – |
Block 13
The newest records about Casino.com as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
United States · Trustpilot
2.0 of 5 stars
United Kingdom · Trustpilot
Bonus not credited
ResolvedSouth Africa · Casino Guru
Double charge
ResolvedNigeria · Casino Guru
Deposit not credited
ResolvedNigeria · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru.
Casino.com is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.
Yes. Casino.com holds 2 licences: Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority.
Casino.com launched in 2008.
Currencies listed for Casino.com: Canadian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, South African Rand, US dollars. Its site is available in 12 languages: English, Finnish, German, Norwegian and 8 more.
Casino.com is listed in 13 markets: Belgium, Canada, Croatia, Finland, France, Germany, New Zealand, Norway and 5 more.
The Casino.com cashier for Norway lists 2 payment methods: Why Is My, Are.
We read 4 live offers for Norway on the Casino.com site itself.
Players have filed 59 complaints and written 1,675 reviews about Casino.com. Players rate Casino.com 3.62 out of 5 on average across the 3 sites that publish one.
“Withdrawal delay” – 37% of the 51 complaints about Casino.com with a labelled problem. Followed by “Withdrawal refused” (14%) and “Documents rejected or requested again” (12%).
Withdrawals are the topic of 29 complaints about Casino.com: 49% of the 59 with a topic. The most common withdrawal problem is “Withdrawal delay” (66% of them). Of the withdrawal complaints with a known outcome, 66% were resolved.
68% of the 59 complaints about Casino.com with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino.com is 1,249th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Fairness & RTP” and “Customer support”. 72% of the rated reviews give four or five stars, and 25% give one or two.
The countries named most often in complaints and reviews about Casino.com are South Africa (23%), United Kingdom (22%) and Canada (21%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Casino.com, and ones players rate about the same.
Casinos whose player rating is closest to that of Casino.com.
