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Casino profile
Gala Casino
Player complaints and reviews about Gala Casino, plus its operator (Gala Partners), licences and welcome offers.
galacasino.com
Profile
- Website
- galacasino.com
- Established
- 2008
- Operator
- Gala Partnersaffiliate programme
- Company
- LC International Limited
- Languages
- English
- Currencies
- Euros
- British pounds sterling
- US dollars
About
Gala Casino belongs to the Gala Partners affiliate programme. The site launched in 2008. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. 3 account currencies are listed: Euros, British pounds sterling, US dollars. We list one welcome offer.
Gala Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
437 records
What players report about Gala Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
66
58% resolved, of those with a known outcome
Total reviews
371
Across all review sites
Player rating
2.28 / 5
Trustpilot 1.4 · AskGamblers 3.15
GEO markets
8
Countries stated on 82% of records
Gala Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Gala Casino, the way Player Intelligence PRO computes it.
Since 2007, players have posted 66 complaints and 371 reviews about Gala Casino on 6 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 55 reviews. Reviews are up 120% on the 12 months before (25). The average review rating fell from 1.52 to 1.16 out of 5 year on year.
The problem players report most often is “Bonus winnings confiscated”: 16% of the 56 complaints with a labelled problem. Next come “Withdrawal delay” (16%) and “Self-exclusion” (11%). Complaints about “Withdrawal” make up 27% of those with a topic, against 29% across all brands.
Of the 59 complaints with a known outcome, 58% were resolved, against 59% across all brands. That puts Gala Casino 1,459th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 53%.
Reviewers give Gala Casino 1.63 out of 5 on average over 362 rated reviews, against 3.44 across all brands. 15% of the ratings are four or five stars, and 84% are one or two. The review sites’ own scores average 2.28 out of 5 across 2 sites. By that score, Gala Casino ranks 3,471st of 4,286 rated casinos. Reviewers most often praise “Games” (38 reviews), “Withdrawals” (35 reviews) and “Bonuses” (29 reviews). The most common criticism concerns “Fairness & RTP” (157 reviews), “Bonuses” (101 reviews) and “Customer support” (71 reviews).
The countries players state most often are United Kingdom (97%), United States (0.8%) and Gibraltar (0.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Gala Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
18
2007200920112013201520172019202120232026
| Period | Value |
|---|---|
| 2007 | 1 |
| 2008 | 0 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 2 |
| 2013 | 3 |
| 2014 | 18 |
| 2015 | 2 |
| 2016 | 10 |
| 2017 | 8 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 4 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 0 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated16%9
- Withdrawal delay16%9
- Self-exclusion11%6
- Withdrawal refused11%6
- Documents rejected or requested again8.9%5
- Bonus not credited7.1%4
- Account closed5.4%3
- Game malfunction5.4%3
- Other problems20%11
Block 03
Complaint categories
- Withdrawal27%18
- Bonus21%14
- KYC / verification15%10
- Other9.1%6
- Responsible gambling9.1%6
- Account7.6%5
- Payments & refunds6.1%4
- Technical4.5%3
Block 04
Complaint status
- Resolved52%34
- Unresolved38%25
- Status we do not recognise yet6.1%4
- No status published3%2
- Open1.5%1
Block 05
Gala Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Gala Casino | All brands |
|---|---|---|
| Complaints resolved | 58% | 59% |
| Average review rating | 1.63 | 3.44 |
| Complaints per 100 reviews | 17.8 | 26.4 |
| Share of “Withdrawal” complaints | 27% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
70
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 9 |
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 11 |
| 2017 | 5 |
| 2018 | 7 |
| 2019 | 7 |
| 2020 | 31 |
| 2021 | 58 |
| 2022 | 70 |
| 2023 | 56 |
| 2024 | 28 |
| 2025 | 29 |
| 2026 | 48 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars11%40
- 4 stars3.6%13
- 3 stars1.7%6
- 2 stars5.8%21
- 1 star78%282
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games11%38
- Withdrawals9.8%35
- Bonuses8.1%29
- Customer support5%18
- Website & app3.1%11
- Fairness & RTP2.2%8
Criticised
- Fairness & RTP44%157
- Bonuses28%101
- Customer support20%71
- Withdrawals16%57
- Account12%42
- Trust & licence11%40
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
3.17
2.57
2
2.1
2.86
2.29
1.44
1.78
1.68
1.59
1.18
1.31
1.19
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 5 |
| 2014 | 3.17 |
| 2015 | 2.57 |
| 2016 | 2 |
| 2017 | 2.1 |
| 2018 | 2.86 |
| 2019 | 2.29 |
| 2020 | 1.44 |
| 2021 | 1.78 |
| 2022 | 1.68 |
| 2023 | 1.59 |
| 2024 | 1.18 |
| 2025 | 1.31 |
| 2026 | 1.19 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom97%348
- United States0.8%3
- Gibraltar0.3%1
- Italy0.3%1
- Philippines0.3%1
- Poland0.3%1
- Russia0.3%1
- South Africa0.3%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 48 | 1.19 |
| 2025 | 0 | – | 29 | 1.31 |
| 2024 | 1 | – | 28 | 1.18 |
| 2023 | 1 | – | 56 | 1.59 |
| 2022 | 0 | – | 70 | 1.68 |
| 2021 | 0 | – | 58 | 1.78 |
| 2020 | 4 | – | 31 | 1.44 |
| 2019 | 7 | – | 7 | – |
| 2018 | 8 | – | 7 | – |
| 2017 | 8 | – | 5 | – |
| 2016 | 10 | – | 11 | – |
| 2015 | 2 | – | 7 | – |
| 2014 | 18 | 100% | 4 | – |
| 2013 | 3 | – | 9 | – |
| 2012 | 2 | – | 1 | – |
| 2007 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 343 | 1.4 / 5 |
| AskGamblers | 38 | 27 | 3.15 / 5 |
| CasinoReviews | 14 | – | – |
| Casinomeister | 11 | – | – |
| Casino Guru | 3 | – | – |
| latestcasinobonuses.bet | – | 1 | – |
Block 13
Latest complaints and reviews
The newest records about Gala Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Payments & refunds
Unresolved - Complaint
Missing funds
ResolvedUnited Kingdom · Casino Guru
- Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Gala Casino
Who owns Gala Casino?
Gala Casino is operated by LC International Limited and runs under the Gala Partners affiliate programme.
Is Gala Casino licensed?
Yes. Gala Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.
When was Gala Casino founded?
Gala Casino launched in 2008.
Which currencies does Gala Casino accept?
Currencies listed for Gala Casino: Euros, British pounds sterling, US dollars. Its site is available in one language: English.
What welcome bonuses does Gala Casino offer?
One welcome offer is listed for Gala Casino. The first on the list is “£40 Bonus + 50 Bonus Spins at Gala Casino”, with a 10× wagering requirement.
Which countries is Gala Casino available in?
Gala Casino is listed in 1 market: United Kingdom.
What do players say about Gala Casino?
Players have filed 66 complaints and written 371 reviews about Gala Casino. Players rate Gala Casino 2.28 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Gala Casino?
“Bonus winnings confiscated” – 16% of the 56 complaints about Gala Casino with a labelled problem. Followed by “Withdrawal delay” (16%) and “Self-exclusion” (11%).
Do players report withdrawal problems at Gala Casino?
Withdrawals are the topic of 18 complaints about Gala Casino: 27% of the 66 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them). Of the withdrawal complaints with a known outcome, 53% were resolved.
Does Gala Casino resolve player complaints?
58% of the 59 complaints about Gala Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Gala Casino is 1,459th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Gala Casino?
Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Fairness & RTP”, “Bonuses” and “Customer support”. 15% of the rated reviews give four or five stars, and 84% give one or two.
How many complaints has Gala Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Gala Casino.
Where do Gala Casino’s players come from?
The countries named most often in complaints and reviews about Gala Casino are United Kingdom (97%), United States (0.8%) and Gibraltar (0.3%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Gala Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of Gala Casino.
