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Casumo Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Casumo Casino and its operator (Casumo Affiliates).

casumo.com
casumo.com
Capture of the Casumo Casino website

Profile

Website
casumo.com
Established
2012
Operator
Casumo Affiliatesaffiliate programme
Company
Keep Limited
Licences
Languages
  • English
  • Norwegian
  • Swedish
  • Finnish
Currencies
  • Canadian dollars
  • Euros
  • British pounds sterling
  • Swedish kronor
  • Danish krone
  • US dollars

About

Casumo Casino is an online casino operating under the Casumo Affiliates affiliate programme. The site launched in 2012. It holds licences from Gibraltar Regulatory Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 4 languages, among them English, Norwegian, Swedish, Finnish. Accounts can be held in 6 currencies — Canadian dollars, Euros, British pounds sterling, Swedish kronor. Our database holds 6 welcome offers.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

2,936 records

What players report about Casumo Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

178

82% resolved, of those with a known outcome

Total reviews

2,758

Across all review sites

Player rating

3.66 / 5

Trustpilot 1.8 · AskGamblers 3.85 · casino.ru 4.7 · Tribuna 4.3

GEO markets

46

Countries stated on 85% of records

AI-generated summary of player reviews

Players appreciated the wide variety of games and the user-friendly design of the website, which made navigation easy. Additionally, many noted the fast withdrawals and helpful customer support as significant advantages.

Players were frustrated with the longer-than-expected withdrawal waiting times and the lack of information regarding the status of their requests. Some also mentioned strict bonus terms and limited customer support hours as drawbacks.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal51%89
  • KYC / verification18%32
  • Bonus8.6%15
  • Account6.3%11
  • Responsible gambling4.6%8
  • Deposit4%7
  • Technical3.4%6
  • Payments & refunds1.7%3
  • Other1.7%3
Share of complaints with a category. 4 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Resolved80%143
  • Unresolved17%31
  • Open1.7%3
  • No status published0.6%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.