110% up to 1100 NZD + 60 Free Spins at Casumo Casino
- Bonus
- 110%
- Max bonus
- 1100 NZD
- Min deposit
- 10 NZD
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Casumo Casino
Player complaints and reviews about Casumo Casino, plus its operator (Casumo Affiliates), licences and welcome offers.
casumo.com
Profile
- Website
- casumo.com
- Established
- 2012
- Operator
- Casumo Affiliatesaffiliate programme
- Company
- Keep Limited
- Licences
- Languages
- English
- Norwegian
- Swedish
- Finnish
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- Swedish kronor
- Danish krone
- US dollars
About
Casumo Casino belongs to the Casumo Affiliates affiliate programme. The site launched in 2012. It holds licences from Gibraltar Regulatory Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 4 languages: English, Norwegian, Swedish, Finnish. 6 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, Swedish kronor. We list 6 welcome offers.
Casumo Casino is listed in 4 markets: Canada, United Kingdom, Finland and Sweden.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $300 + 20 Bonus Spins at Casumo Casino
- Bonus
- 100%
- Max bonus
- $300
- Min deposit
- $10
- Wagering
- 30xb
Wagering applies to the bonus amount.
100% up to €300 + 50 Bonus Spins at Casumo Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 30xb
Wagering applies to the bonus amount.
100% up to 5000 NOK + 100 Bonus Spins at Casumo Casino
- Bonus
- 100%
- Max bonus
- 5000 NOK
- Min deposit
- 100 NOK
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
100% up to 500 CAD + 99 Free Spins at Casumo Casino
- Bonus
- 100%
- Max bonus
- 500 CAD
- Min deposit
- 10 CAD
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
50% up to £100 at Casumo Casino
- Bonus
- 50%
- Max bonus
- £100
- Min deposit
- £20
- Wagering
- 10xb
- Max bet
- £5
Wagering applies to the bonus amount.
Player Intelligence
3,020 records
What players report about Casumo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
182
82% resolved, of those with a known outcome
Total reviews
2,838
Across all review sites
Player rating
3.64 / 5
Trustpilot 1.7 · AskGamblers 3.85 · casino.ru 4.7 · Tribuna 4.3
GEO markets
46
Countries stated on 85% of records
Casumo Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casumo Casino, the way Player Intelligence PRO computes it.
Since 2014, players have posted 182 complaints and 2,838 reviews about Casumo Casino on 8 sites. In the 12 months to November 4, 2026, they filed 20 complaints and posted 461 reviews. That is 82% more complaints than in the 12 months before (11). Reviews are up 53% on the 12 months before (301). The average review rating fell from 2.14 to 1.61 out of 5 year on year. Of the complaints with a known outcome, 80% were resolved in the last 12 months, against 73% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 44% of the 167 complaints with a labelled problem. Next come “Bonus winnings confiscated” (8.4%) and “Verification delay” (8.4%). Complaints about “Withdrawal” make up 51% of those with a topic, against 29% across all brands.
Of the 179 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Casumo Casino 774th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.
Reviewers give Casumo Casino 2.34 out of 5 on average over 2,813 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 63% are one or two. The review sites’ own scores average 3.64 out of 5 across 4 sites. By that score, Casumo Casino ranks 1,409th of 4,286 rated casinos. Reviewers most often praise “Customer support” (548 reviews), “Withdrawals” (514 reviews) and “Games” (415 reviews). The most common criticism concerns “Withdrawals” (874 reviews), “Customer support” (708 reviews) and “KYC / verification” (593 reviews).
The countries players state most often are United Kingdom (50%), Canada (12%) and Germany (11%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casumo Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the wide variety of games and the user-friendly design of the website, which made navigation easy. Additionally, many noted the fast withdrawals and helpful customer support as significant advantages.
Players were frustrated with the longer-than-expected withdrawal waiting times and the lack of information regarding the status of their requests. Some also mentioned strict bonus terms and limited customer support hours as drawbacks.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
33
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 2 |
| 2015 | 3 |
| 2016 | 5 |
| 2017 | 12 |
| 2018 | 5 |
| 2019 | 2 |
| 2020 | 33 |
| 2021 | 31 |
| 2022 | 18 |
| 2023 | 23 |
| 2024 | 9 |
| 2025 | 16 |
| 2026 | 18 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay44%73
- Bonus winnings confiscated8.4%14
- Verification delay8.4%14
- Withdrawal refused6.6%11
- Documents rejected or requested again6%10
- Account blocked5.4%9
- Deposit not credited3%5
- Source of funds checks3%5
- Other problems16%26
Block 03
Complaint categories
- Withdrawal51%91
- KYC / verification18%32
- Bonus8.4%15
- Account6.7%12
- Deposit5.1%9
- Responsible gambling3.4%6
- Technical2.8%5
- Other2.2%4
- Payments & refunds2.2%4
Block 04
Complaint status
- Resolved80%146
- Unresolved18%33
- Open1.1%2
- No status published0.5%1
Block 05
Casumo Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casumo Casino | All brands |
|---|---|---|
| Complaints resolved | 82% | 59% |
| Average review rating | 2.34 | 3.44 |
| Complaints per 100 reviews | 6.4 | 26.4 |
| Share of “Withdrawal” complaints | 51% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
429
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 10 |
| 2015 | 11 |
| 2016 | 46 |
| 2017 | 136 |
| 2018 | 183 |
| 2019 | 237 |
| 2020 | 429 |
| 2021 | 369 |
| 2022 | 278 |
| 2023 | 129 |
| 2024 | 265 |
| 2025 | 330 |
| 2026 | 415 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars26%740
- 4 stars6.4%181
- 3 stars4%112
- 2 stars3.9%110
- 1 star59%1,670
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support20%548
- Withdrawals19%514
- Games15%415
- Bonuses9.4%252
- Website & app8.6%231
- KYC / verification4.9%133
Criticised
- Withdrawals32%874
- Customer support26%708
- KYC / verification22%593
- Fairness & RTP15%396
- Bonuses14%377
- Account13%346
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.5
3.5
4.07
3
2.83
2.6
1.94
1.73
3.45
2.4
2.63
2.29
1.59
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4.5 |
| 2015 | 3.5 |
| 2016 | 4.07 |
| 2017 | 3 |
| 2018 | 2.83 |
| 2019 | 2.6 |
| 2020 | 1.94 |
| 2021 | 1.73 |
| 2022 | 3.45 |
| 2023 | 2.4 |
| 2024 | 2.63 |
| 2025 | 2.29 |
| 2026 | 1.59 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom50%1,287
- Canada12%305
- Germany11%273
- Sweden6%153
- New Zealand3.5%89
- Spain3.1%79
- India2.5%64
- Ireland2.1%55
- Finland1.8%45
- Netherlands1.6%42
- Other countries6.8%174
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 18 | 78% | 415 | 1.59 |
| 2025 | 16 | 81% | 330 | 2.29 |
| 2024 | 9 | – | 265 | 2.63 |
| 2023 | 23 | 87% | 129 | 2.4 |
| 2022 | 18 | 83% | 278 | 3.45 |
| 2021 | 31 | 87% | 369 | 1.73 |
| 2020 | 33 | 82% | 429 | 1.94 |
| 2019 | 2 | – | 237 | 2.6 |
| 2018 | 5 | – | 183 | 2.83 |
| 2017 | 12 | 58% | 136 | 3.0 |
| 2016 | 5 | – | 46 | 4.07 |
| 2015 | 3 | – | 11 | – |
| 2014 | 2 | – | 10 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 2,470 | 1.7 / 5 |
| AskGamblers | 96 | 300 | 3.85 / 5 |
| Casino Guru | 50 | 25 | – |
| CasinoReviews | 26 | – | – |
| latestcasinobonuses.bet | 2 | 21 | – |
| Tribuna | – | 15 | 4.3 / 5 |
| Casinomeister | 8 | – | – |
| casino.ru | – | 7 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Casumo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
Resolved - Complaint
Withdrawal delay
Resolved - Complaint
Withdrawal delay
Resolved
52 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
Questions about Casumo Casino
Who owns Casumo Casino?
Casumo Casino is operated by Keep Limited and runs under the Casumo Affiliates affiliate programme.
Is Casumo Casino licensed?
Yes. Casumo Casino holds 4 licences: Gibraltar Regulatory Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.
When was Casumo Casino founded?
Casumo Casino launched in 2012.
Which currencies does Casumo Casino accept?
Currencies listed for Casumo Casino: Canadian dollars, Euros, British pounds sterling, Swedish kronor, Danish krone, US dollars. Its site is available in 4 languages: English, Norwegian, Swedish, Finnish.
What welcome bonuses does Casumo Casino offer?
6 welcome offers are listed for Casumo Casino. The first on the list is “110% up to 1100 NZD + 60 Free Spins at Casumo Casino”, with a 30× wagering requirement.
Which countries is Casumo Casino available in?
Casumo Casino is listed in 4 markets: Canada, Finland, Sweden, United Kingdom.
What do players say about Casumo Casino?
Players have filed 182 complaints and written 2,838 reviews about Casumo Casino. Players rate Casumo Casino 3.64 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Casumo Casino?
“Withdrawal delay” – 44% of the 167 complaints about Casumo Casino with a labelled problem. Followed by “Bonus winnings confiscated” (8.4%) and “Verification delay” (8.4%).
Do players report withdrawal problems at Casumo Casino?
Withdrawals are the topic of 91 complaints about Casumo Casino: 51% of the 178 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.
Does Casumo Casino resolve player complaints?
82% of the 179 complaints about Casumo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casumo Casino is 774th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Casumo Casino?
Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 33% of the rated reviews give four or five stars, and 63% give one or two.
How many complaints has Casumo Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 20 complaints about Casumo Casino. That is 82% more than in the 12 months before, when there were 11.
Where do Casumo Casino’s players come from?
The countries named most often in complaints and reviews about Casumo Casino are United Kingdom (50%), Canada (12%) and Germany (11%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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