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Casino profile
Mansion Casino
Player complaints and reviews about Mansion Casino, plus its operator (Mansion Affiliates), licences and welcome offers.
mansioncasino.com
Profile
- Website
- mansioncasino.com
- Established
- 2004
- Operator
- Mansion Affiliatesaffiliate programme
- Company
- Mansion Europe Holdings Ltd.
- Licences
- Languages
- English
- German
- French
- Currencies
- Canadian dollars
- Euros
- Norwegian kroner
- British pounds sterling
- South African Rand
- US dollars
- New Zealand dollars
About
Mansion Casino belongs to the Mansion Affiliates affiliate programme. The site launched in 2004. It holds a licence from Gibraltar Regulatory Authority. The interface is available in 3 languages: English, German, French. 7 account currencies are listed, including Canadian dollars, Euros, Norwegian kroner, British pounds sterling.
Mansion Casino is listed in 7 markets, among them Canada, Germany, France and Belgium. In Netherlands, Mansion Casino accepts one payment method, 1 Emirbet Get 100% Up. The minimum deposit in € is 1,000, the maximum 1,000.
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Payment methods
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| € | |||||
| 1 Emirbet Get 100% Up | € | Other | – | 1000 | 1000 |
€
Cashier read on August 7, 2026
Player Intelligence
840 records
What players report about Mansion Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
22
52% resolved, of those with a known outcome
Total reviews
818
Across all review sites
Player rating
2.85 / 5
Trustpilot 3.5 · AskGamblers 2.2
GEO markets
34
Countries stated on 94% of records
Mansion Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Mansion Casino, the way Player Intelligence PRO computes it.
Since 2008, players have posted 22 complaints and 818 reviews about Mansion Casino on 5 sites. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.
The problem players report most often is “Documents rejected or requested again”: 15% of the 20 complaints with a labelled problem. Next come “Withdrawal delay” (15%) and “Bonus winnings confiscated” (10%). Complaints about “Withdrawal” make up 36% of those with a topic, against 29% across all brands.
Of the 21 complaints with a known outcome, 52% were resolved, against 59% across all brands. That puts Mansion Casino 1,549th of 1,917 casinos with at least 10 such complaints.
Reviewers give Mansion Casino 3.44 out of 5 on average over 807 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 36% are one or two. The review sites’ own scores average 2.85 out of 5 across 2 sites. By that score, Mansion Casino ranks 2,723rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (369 reviews), “Games” (113 reviews) and “Withdrawals” (89 reviews). The most common criticism concerns “Withdrawals” (188 reviews), “Customer support” (105 reviews) and “KYC / verification” (91 reviews).
The countries players state most often are United Kingdom (59%), Spain (17%) and New Zealand (6.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Mansion Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
200820092010201120122013201420152016201720182019202020212022
| Period | Value |
|---|---|
| 2008 | 1 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 1 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 5 |
| 2015 | 6 |
| 2016 | 0 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 0 |
| 2021 | 2 |
| 2022 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Documents rejected or requested again15%3
- Withdrawal delay15%3
- Bonus winnings confiscated10%2
- Withdrawal refused10%2
- Bonus not credited5%1
- Wagering terms5%1
- Deposit refund5%1
- Source of funds checks5%1
- Other problems30%6
Block 03
Complaint categories
- Withdrawal36%8
- Bonus18%4
- KYC / verification18%4
- Payments & refunds9.1%2
- Deposit4.5%1
- Other4.5%1
- Responsible gambling4.5%1
- Technical4.5%1
Block 04
Complaint status
- Resolved50%11
- Unresolved45%10
- Status we do not recognise yet4.5%1
Block 05
Mansion Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Mansion Casino | All brands |
|---|---|---|
| Complaints resolved | 52% | 59% |
| Average review rating | 3.44 | 3.44 |
| Complaints per 100 reviews | 2.7 | 26.4 |
| Share of “Withdrawal” complaints | 36% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
233
20122013201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2012 | 2 |
| 2013 | 6 |
| 2014 | 7 |
| 2015 | 6 |
| 2016 | 3 |
| 2017 | 8 |
| 2018 | 20 |
| 2019 | 123 |
| 2020 | 166 |
| 2021 | 171 |
| 2022 | 233 |
| 2023 | 69 |
| 2024 | 0 |
| 2025 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars54%433
- 4 stars6.4%52
- 3 stars3.8%31
- 2 stars3.8%31
- 1 star32%260
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support48%369
- Games15%113
- Withdrawals12%89
- Website & app4.8%37
- Bonuses4.4%34
- KYC / verification3.9%30
Criticised
- Withdrawals25%188
- Customer support14%105
- KYC / verification12%91
- Fairness & RTP9.9%76
- Bonuses9%69
- Account6.7%51
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.7
3.4
2.67
1.75
1.05
3.73
2.72
3.32
3.97
4.1
3
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 3.7 |
| 2015 | 3.4 |
| 2016 | 2.67 |
| 2017 | 1.75 |
| 2018 | 1.05 |
| 2019 | 3.73 |
| 2020 | 2.72 |
| 2021 | 3.32 |
| 2022 | 3.97 |
| 2023 | 4.1 |
| 2024 | 0 |
| 2025 | 3 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom59%461
- Spain17%131
- New Zealand6.9%54
- Canada5.1%40
- South Africa2.9%23
- Kuwait2.7%21
- Ireland1.4%11
- Germany0.6%5
- France0.5%4
- Saudi Arabia0.5%4
- Other countries4.2%33
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2025 | 0 | – | 4 | – |
| 2023 | 0 | – | 69 | 4.1 |
| 2022 | 1 | – | 233 | 3.97 |
| 2021 | 2 | – | 171 | 3.32 |
| 2020 | 0 | – | 166 | 2.72 |
| 2019 | 4 | – | 123 | 3.73 |
| 2018 | 1 | – | 20 | 1.05 |
| 2017 | 1 | – | 8 | – |
| 2016 | 0 | – | 3 | – |
| 2015 | 6 | – | 6 | – |
| 2014 | 5 | – | 7 | – |
| 2013 | 0 | – | 6 | – |
| 2012 | 0 | – | 2 | – |
| 2011 | 1 | – | 0 | – |
| 2008 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 777 | 3.5 / 5 |
| AskGamblers | 13 | 37 | 2.2 / 5 |
| CasinoReviews | 7 | – | – |
| latestcasinobonuses.bet | – | 4 | – |
| Casinomeister | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about Mansion Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
3.0 of 5 stars
Spain · Trustpilot
- Review
3.0 of 5 stars
Spain · Trustpilot
- Complaint
Documents rejected or requested again
Unresolved - Complaint
Withdrawal refused
Resolved - Complaint
Withdrawal limits
Resolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Mansion Casino
Who owns Mansion Casino?
Mansion Casino is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.
Is Mansion Casino licensed?
Yes. Mansion Casino holds a licence from Gibraltar Regulatory Authority.
When was Mansion Casino founded?
Mansion Casino launched in 2004.
Which currencies does Mansion Casino accept?
Currencies listed for Mansion Casino: Canadian dollars, Euros, Norwegian kroner, British pounds sterling, South African Rand, US dollars, New Zealand dollars. Its site is available in 3 languages: English, German, French.
Which countries is Mansion Casino available in?
Mansion Casino is listed in 7 markets: Belgium, Canada, France, Germany, New Zealand, South Africa, United Kingdom.
Which payment methods does Mansion Casino accept in Netherlands?
The Mansion Casino cashier for Netherlands lists one payment method: 1 Emirbet Get 100% Up.
What are the deposit limits at Mansion Casino in Netherlands?
Deposits in € run from 1,000 to 1,000 per transaction. The lowest minimum, 1,000 €, is via 1 Emirbet Get 100% Up.
What do players say about Mansion Casino?
Players have filed 22 complaints and written 818 reviews about Mansion Casino. Players rate Mansion Casino 2.85 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Mansion Casino?
“Documents rejected or requested again” – 15% of the 20 complaints about Mansion Casino with a labelled problem. Followed by “Withdrawal delay” (15%) and “Bonus winnings confiscated” (10%).
Do players report withdrawal problems at Mansion Casino?
Withdrawals are the topic of 8 complaints about Mansion Casino: 36% of the 22 with a topic. The most common withdrawal problem is “Withdrawal delay” (38% of them).
Does Mansion Casino resolve player complaints?
52% of the 21 complaints about Mansion Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Mansion Casino is 1,549th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Mansion Casino?
Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 60% of the rated reviews give four or five stars, and 36% give one or two.
Where do Mansion Casino’s players come from?
The countries named most often in complaints and reviews about Mansion Casino are United Kingdom (59%), Spain (17%) and New Zealand (6.9%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Mansion Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of Mansion Casino.
