Casino profile

Casino.com in Canada

Player complaints and reviews about Casino.com, plus its operator (Mansion Affiliates), licences and welcome offers.

About

On the Casino.com site for Canada, we found 4 welcome bonuses.

Casino.com belongs to the Mansion Affiliates affiliate programme. The site launched in 2008. It holds licences from Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority. The interface is available in 12 languages, including English, Finnish, German, Norwegian. 7 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Big Boost
Your current language: English(Change)
Millions in Jackpots
Top Canadian deposit options
Get 100% bonus up to $1000
+250 Free Spins!
Terms
Big Boost
Opt-in, play any game, win big!
MEGA
320,288.14
MAJOR
35,925.01
MINOR
4,556.98
MINI
94.04
Terms & conditions
Opt in
Recent winners
A casino you can trust
Award-winning
A secure gaming site
Fast cashouts
24/7 support
Recomended
1
Sweet Bonanza
2
Gates of Olympus
3
Fat Panda
4
Lion Gems: Hold and Win
Playson
5
Mega Roulette
6
9 Masks of Fire
Gameburger Studios
7
Sweet Bonanza Candyland
Slots
Big Bass Bonanza
Rise of Ymir
Hacksaw
Sugar Heaven
Just Slots
Caishen's Temple of Gold
Penguin King
Live Games
Blackjack Amsterdam
OnAir Entertainment
Baccarat 1
Mega Roulette
Speed Baccarat 1
PowerUP Roulette
ONE Blackjack 1
Blackjack Miami
OnAir Entertainment
Table Games
Teen Patti Diwali Special
TopSpin
Extreme Multifire Roulette
Blackjack MultiHand
Gaming Corps
9 Pots of Gold Roulette
Real Roulette with Bailey
9 Masks of Fire Roulette
Classic Blackjack with Perfect-11
Arcade & Crash Games
Aviator
Spribe Gaming
Pearl o’ Plinko – Mermaid Cove
Quickspin
Plinko
Spribe Gaming
Penalty Shoot Out
EvoPlay
Big Bass Crash
Plinko Dare2Win
Hacksaw
AERO
Turbo Games
Jackpot Games
Mega Moolah
Ancient Fortunes Poseidon WowPot Megaways
Triple Edge
Cash 'N Riches WOWPOT! Megaways
Triple Edge
Wolf Blaze WOWPOT! Megaways
Fortune Factory
Immortal Romance Mega Moolah
Book of Mega Moolah
Queen of Alexandria WOWPOT
Neon Valley
Get the Big Boost mobile app
Enjoy thousands of slots, tables and live games from the palm of your hand.
The best casino games
Smooth gameplay
Intuitive control
Regular updates
Download for Android
Boosted VIP perks
Get up to 20% in weekly cashbacks.
Get bespoke offers, bigger bonuses, and invited to events.
Quick and devoted account management to improve your experience.
What our players say
Big Boost has best customer service and biggest bonus!
Best site to play casino and customer service is great, easy and fast for solving the problems.
Good experience of playing with Big Boost. Fair and 100 percent transparent
I’ve been playing online casinos for well over 20 years. Nobody in the industry has a faster, more professional withdrawal policy then Big Boost.
I just signed up a couple of weeks ago and it's been a great experience so far! I don't wager large amounts, so I don't get huge wins obviously, but have had a couple of decent profits that I'm totally happy with. The withdrawal process has also been very easy and quick.
Recently won a decent amount and made 2 withdrawals of over $1000 in the same evening and was paid out within a few hours, without being asked to reverify my documents or any hassle.
Big Boost is the best. An awesome experience and super helpful with any questions. All an all I highly recommend Big Boost.
Amazing customer service. Always ready to help the customer and a trustworthy platform. Kudos to Big Boost team for managing the show so well.
I personally never bother to write a review but I think Big Boost deserve to get a 5 star, never had a problem on payouts or deposits super-fast you can trust them.
Fast and secure payments
Don’t miss out
Get 100% bonus up to $1000
+250 Free Spins!
Terms & conditions
What deposit methods can I use at Big Boost?
How does bonuses work?
Are there any minimum and maximum deposit limits?
What is the minimum and maximum withdrawal?
I have made a withdrawal. When will the money reach my account?
What documents are needed to verify my account?
What welcome bonus does Big Boost offer?
How do I receive bonus offers?
Is it true that you don't charge any fee for deposits and withdrawals?
How can I cancel my withdrawal?
You can cancel any withdrawals that haven’t been processed. There are two ways to cancel your withdrawal.
How to cancel your withdrawal through the cashier
Click on the wallet symbol (in the top right-hand corner for desktop or the bottom of the screen for mobile).
Click on the cross to cancel your pending withdrawal.
Shortcut to the cashier.
View and cancel your pending withdrawals through your transaction history
Click on the More menu at the bottom right and then on My account. On the desktop, you’ll find the menu at the top right of the screen.
Click on Transactions.
Click on the Payments tab and start browsing the date for your withdrawal.
Click on the cross to cancel your pending withdrawal.
Shortcut to your transaction history.
If you’re experiencing issues cancelling your withdrawal, please use the Contact us button below.
Welcome to Big Boost Casino
Step into Big Boost Casino, where a wide variety of games and live dealer options await. Our platform is built to provide a secure and enjoyable experience, so you can focus on the thrill of gaming. Join us for a reliable and entertaining online casino journey.
Jackpot City
Welcome to Jackpot City Online Casino Canada
Is Jackpot City one of the best online casinos in Canada? Many Canadian players consider it a reliable choice thanks to its long-standing reputation, licensed platform, wide range of casino games and more.
This…
Terms
Jackpot City
Welcome to Jackpot City Online Casino Canada
Is Jackpot City one of the best online casinos in Canada? Many Canadian players consider it a reliable choice thanks to its long-standing reputation, licensed platform, wide range of casino games and more.
This page gives you a clear overview of what you can expect – from available game categories and optional bonuses to banking options, mobile features, and how to create an account.
As an established online casino destination for Canadian players, we aim to present everything upfront so you can understand how the site works and explore the features that matter most to you. Whether you're comparing payment methods, checking out live dealer tables, or learning about our responsible gaming tools, this page brings all the key details together in one place.
9 Masks of Fire™
Tribal beats, Mask Pays, Free Spins!
9 Masks of Fire™
Mystical masks, African rhythms and frequent chances to win combine in the Africa-themed 9 Masks of Fire™ slot. Every spin holds the possibility to land 9 fiery mask scatters and win the grand 2,000x Mask Pays prize. Tribal shield scatters trigger 9 Masks of Fire™ Free Spins, awarding as many as 30 free spins with up to 3x multipliers. The beat never stops at Jackpot City!
9 Masks of Fire™ Game Guide
Clucking Cross™
Dodge cars, collect multipliers, and cash out wisely in Clucking Cross™.
Clucking Cross™
Clucking Cross™ is the brand-new, exclusive title that puts you right in the middle of some fowl play, with chaos, cars, and the chance to strut your stuff across the highway. It’s the kind of quirky fun you won’t find in just any online casino, making it a true standout on the Jackpot City stage.
Clucking Cross™ New Crash Game
Gold Blitz™
Ride the lightning to collect cash prizes!
Gold Blitz™
Gold Blitz™ is a pleasing mix of classic slot symbols and cutting-edge special features on a big 6x4 board with 4,096 ways to win. The Cash Collect feature provides the opportunity to win cash prizes and jackpots during the base game already, while scatter symbols give you a Bonus Choice between retriggering Free Spins or Gold Blitz™ super spins with guaranteed cash collection.
Gold Blitz™ Game Guide
3 Lucky Rainbows
Three different free spins features!
3 Lucky Rainbows
Three different pots of gold at the ends of a triple rainbow – that’s 3 Lucky Rainbows! Land Lucky Coins to trigger the unique Pot of Gold bonus features: 5 free spins from the Green of Gold, 10 free spins and jackpot prizes from the Red Pot of Gold, and Wild Multipliers from the Purple Pot of Gold. Mix up your Pots of Gold for a combination of features from each!
Amazing Link™ Zeus
Amazing Link™ prizes and free spins!
Amazing Link™ Zeus
The revolutionary Amazing Link™ Zeus mythology-themed slot introduced the online casino slots community to the Amazing Link™ hold-and-respin bonus feature with its 5,000x cash prize potential. Add free spins with Amazing Wild Reels and a Zeus Pick bonus with Mega prize potential, and it’s clear why Amazing Link™ Zeus is more popular than ever. Play it at Jackpot City!
Amazing Link™ Zeus Game Guide
Bison Moon
Run With the Bison!
Bison Moon
Get ready for an adventure in the American Plains with Bison Moon! This Link&Win™ game gives you a chance to compete for one of four jackpots on this game. You can also use the Win Booster™ to increase your chances of reaching the Link&Win™ feature!
Bison Moon Game Guide
Why Play at Jackpot City Casino?
Jackpot City offers Canadian online casino players a secure, well‑established platform with a wide range of games, trusted banking methods, and optional bonuses designed to enhance your experience.
Welcome Bonus: Enjoy a 100% deposit match bonus on your first 4 deposits up to CA$1600.
Casino Game Selection: Play a wide variety of online slots in Canada, table games, live casino options, and more.
Safe Banking: Select one of our secure, trusted payment methods tailored for Canadian players.
Advanced Security: The latest SSL encryption keeps your personal and financial details safe.
Customer Support: Contact the help centre that is available 24/7 or visit the FAQ page to answer any questions you may have.
Mobile Compatibility: Download the casino app or play through your mobile or tablet browser with ease.
Responsible Gaming: We offer helpful tools like self-exclusion and deposit limits to support safe and enjoyable play.
Licensed & Regulated: Jackpot City is fully licensed and audited for fair play in Canada. Visit our about us page for more information.
9 Pots of Gold™ Roulette
Spin with Flynn in 9 Pots of Gold™ Roulette!
9 Pots of Gold™ Roulette
Lucky Lad Flynn welcomes all Canadian players to 9 Pots of Gold™ Roulette, a vibrant Irish-themed game with cheerful graphics and an engaging soundtrack at Jackpot City Casino. Players can enjoy betting options on a European roulette wheel and activate Pots of Gold that assign Straight-Up Bet Multipliers of up to 500x the bet to random Lucky Numbers.
Extreme Multifire Roulette
Multiply your Multifire Numbers by up to 5x!
Extreme Multifire Roulette
Extreme Multifire Roulette takes the classic table game of roulette, and builds on it with mega Multipliers, Extreme Tumbler Spins and Special bets, for the chance of winning a maximum 2,500x. Make use of the tabs at the bottoms at the page to togged between key features like Favourite bets, Racetrack and Autoplay, to make your playing experience effortless.
Extreme Multifire Roulette Game Guide
Classic Blackjack with Noble Diamonds™
Introducing Blackjack's biggest side bet with a 2,000x payout!
Classic Blackjack with Noble Diamonds™
Take traditional blackjack and throw in a juicy side bet with eight ways to pay, and you get Classic Blackjack with Noble Diamonds™ from Switch Studios and Apricot. This familiar blackjack game has the potential to offer payouts fit for a King – the biggest being a 2,000x reward granted if your first two cards and the dealer’s face-up card include three Kings of Diamonds.
Classic Blackjack with Sweetheart 16™
Classic Blackjack and Sweetheart 16™, a match made in heaven!
Classic Blackjack with Sweetheart 16™
Classic Blackjack with Sweetheart 16™ is a romantically-themed online blackjack game from Switch Studios. With a unique side bet to put some love into the air, it offers players five extra ways to win if their initial two cards make a total of 16. Easy to play and understand, this is a much-loved online blackjack title from Apricot available at Jackpot City Casino Canada.
Switch Dragon Tiger
Back Dragon or Tiger to win the fight!
Switch Dragon Tiger
Switch Dragon Tiger is a stripped-down version of baccarat played with just two cards. Back the Dragon or the Tiger to win in this elegant, minimalist Asian-themed game. Experience fluid game play on any device variation and enjoy placing even-money bets, 11:1 Tie bets, and 50:1. Plan your strategy with the advanced Scorecard and squeeze the cards for the ultimate in suspense!
Switch Baccarat
Place your bets and squeeze the cards!
Switch Baccarat
Switch Baccarat is an authentic virtual casino card game by Switch Studios. The game features realistic RNG baccarat game play with Player, Banker, Tie, and Pairs bets. Squeeze Mode enables you to flip and rotate the cards of your chosen hand for increased suspense. The Scorecard gives you access to the traditional Baccarat Roads to facilitate strategic decisions.
What Casino Games Can You Play at Jackpot City?
Online slots, progressive slots, table games, live dealer tables and more – all powered by industry-leading software providers like Games Global, On Air Entertainment, Pragmatic Play, Hacksaw Gaming and Blueprint Gaming.
Online Slots:
Enjoy a wide collection of online slots. Whether you like traditional 3‑reel games or modern 5‑reel video slots, there’s something for every preference.
If you’re looking for bigger winning opportunities, explore progressive jackpot slots, where the jackpot grows with every spin.
Sign up if you enjoy classics like real money blackjack, online roulette, and baccarat. There are multiple variations to suit different preferences and skill levels.
Games are streamed live via webcam, delivering high-definition video and real-time gameplay. The live casino section includes popular games like live blackjack, live roulette, and live baccarat, hosted by experienced dealers.
You can chat with the dealer and other players, improving the social aspect of the live casino experience.
Perfect Strategy Blackjack
Exciting new features to try out in blackjack.
Wheel of Winners
The winner is chosen by the Wheel
Multifire Roulette
Experience a new and exciting Multiplier feature.
1524 Golden Quest
Join the mission in a video bingo game.
European Roulette
37 numbers. One table. Single zero roulette action.
What Rewards and Welcome Bonus Does Jackpot City Offer?
Jackpot City gives new players the option to claim a welcome bonus worth up to CA$1600 across their first four deposits, along with loyalty points that contribute to ongoing rewards.
New players receive a CA$1600 welcome bonus offer on their first four deposits (up to CA$400 per deposit). Plus, with our loyalty program, you'll earn 2,500 loyalty points on your first deposit, unlocking daily and weekly online casino rewards in Canada, as you climb up the loyalty ladder.
If you decide to take up the welcome offer, which is optional, you’ll need a minimum deposit to qualify. Once you’ve made your first successful deposit, your account will automatically be credited with a matched bonus amount equivalent to your deposit. The welcome offer must be claimed within 7 days.
Wheel of Wishes
C$ 2.339.983,03
Mega Moolah
C$ 13.656.040,20
Major Millions
C$ 488.467,40
Treasure Nile
C$ 45.040,62
What Payment Methods Can You Use at Jackpot City?
As an established real money online casino in Canada, Jackpot City supports a range of secure, Canadian‑friendly payment methods for reliable deposits and withdrawals.
Depositing
Promotion Terms
VipLuck
English
German
Italian
Arabic
Spanish
Hungarian
Greek
Czech
Portuguese
Polish
French
Norwegian
×
This website uses cookies
Zoccer CA
BONUS WÄHLEN
300% up to €3,000 + 300 FS
100% bis zu 200 €
100% bis zu 200 USDT
200% bis zu 3.000 USDT
Ich habe einen Aktionscode
Kein Bonus
WÄHLEN
Du hast bereits ein Konto? Einloggen

Player complaints and reviews in Canada

334 records

334 of the 1,734 records about Casino.com come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

60% resolved, of those with a known outcome

Total reviews

329

Across all review sites

Player rating

4.37 / 5

329 ratings by these players

Share of all records

19%

of 1,734 about Casino.com

What players in Canada say about Casino.com

Players in Canada have filed 5 complaints and written 329 reviews about Casino.com. That is 19% of the 1,734 records about it from every market. Complaints make up 1.5% of their records, against 3.4% across all markets. Their reviews rate it 4.37 out of 5 on average (329 ratings), against 3.88 across all markets. 12% of their rated reviews give one or two stars; across all markets the share is 25%.

60% of their 5 complaints with a known outcome were resolved, against 68% across all markets.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Casino.com in Canada, or compare the market with another one.

What the assistant can do

Canada and all markets
Figure	Canada	All markets
Complaints among all records	1.5%	3.4%
Resolved, of complaints with a known outcome	60%	68%
Average review rating, out of 5	4.37	3.88
Reviews rated 1–2 stars	12%	25%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2019202020212022

Complaints count

Period	Value
2019	1
2020	1
2021	2
2022	1

Block 02

Complaint categories

Withdrawal60%3
Bonus20%1
Deposit20%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved60%3
Unresolved40%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201920202021202220232024

Reviews count

Period	Value
2019	50
2020	61
2021	97
2022	59
2023	61
2024	1

Block 05

Review stars

How the rated reviews split by star.

5 stars76%249
4 stars8.2%27
3 stars4%13
2 stars1.5%5
1 star11%35

Share of 329 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support66%204
Games25%77
Withdrawals18%56
Bonuses12%37
VIP & loyalty6.5%20
Trust & licence5.2%16

Share of the 310 reviews that name at least one aspect.reviews

Criticised

Withdrawals15%45
Customer support7.4%23
Bonuses5.2%16
Trust & licence4.2%13
Fairness & RTP3.9%12
KYC / verification3.5%11

Share of the 310 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.07

4.23

4.36

4.51

4.57

20192020202120222023

Rating history

Period	Value
2019	4.07
2020	4.23
2021	4.36
2022	4.51
2023	4.57

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2024	0	–	1	–
2023	0	–	61	4.52
2022	1	–	59	4.54
2021	2	–	97	4.41
2020	1	–	61	4.23
2019	1	–	50	4.04

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	329	–
Casino Guru	3	–	–
AskGamblers	2	–	–

Block 10

Latest complaints and reviews

The newest records about Casino.com as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewMar 4, 2024
5.0 of 5 stars
Canada · Trustpilot
ReviewNov 29, 2023
1.0 of 5 stars
Canada · Trustpilot
ComplaintDec 25, 2022
Deposit not credited
Resolved
Canada · Casino Guru
ComplaintSep 5, 2021
Withdrawal delay
Resolved
Canada · Casino Guru
ComplaintJun 9, 2021
Bonus not credited
Resolved
Canada · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Questions about Casino.com in Canada

What bonuses and promotions does Casino.com run in Canada?

We read 4 live offers for Canada on the Casino.com site itself.

How many complaints and reviews about Casino.com come from players in Canada?

334 of the 1,734 complaints and reviews about Casino.com come from players in Canada. Across all its markets, 59 complaints have a known outcome, and 68% of them were resolved.

Who owns Casino.com?

Casino.com is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.

Is Casino.com licensed?

Yes. Casino.com holds 2 licences: Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.