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Casino profile

Mr Green Casino

Player complaints and reviews about Mr Green Casino, plus its operator (Mr Affiliate), licences and welcome offers.

mrgreen.com
mrgreen.com
Capture of the Mr Green Casino website

Profile

Website
mrgreen.com
Established
2008
Operator
Mr Affiliateaffiliate programme
Company
Mr Green Ltd Casinos
Licences
Languages
  • Czech
  • English
  • Finnish
  • German
  • Norwegian
  • Swedish
  • Spanish
  • Polish
  • Danish
Currencies
  • Euros
  • British pounds sterling
  • Canadian dollars
  • Swedish kronor
  • Norwegian kroner
  • Polish zlotys
  • Czech Republic korunas
  • Danish krone

About

Mr Green Casino belongs to the Mr Affiliate affiliate programme. The site launched in 2008. It holds licences from Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 9 languages, including Czech, English, Finnish, German. 8 account currencies are listed, including Euros, British pounds sterling, Canadian dollars, Swedish kronor. We list 6 welcome offers.

Mr Green Casino is listed in 10 markets, among them Canada, Germany, Spain and United Kingdom. On the Mr Green Casino site for Austria, we found 18 promotions.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

18 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

4,827 records

What players report about Mr Green Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

193

76% resolved, of those with a known outcome

Total reviews

4,634

Across all review sites

Player rating

3.34 / 5

Trustpilot 1.5 · AskGamblers 2.75 · casino.ru 4.7 · Tribuna 4.4

GEO markets

52

Countries stated on 94% of records

Mr Green Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Mr Green Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 193 complaints and 4,634 reviews about Mr Green Casino on 8 sites. In the 12 months to November 4, 2026, they filed 37 complaints and posted 390 reviews. That is 164% more complaints than in the 12 months before (14). Reviews are up 51% on the 12 months before (258). The average review rating rose from 1.49 to 1.53 out of 5 year on year. Of the complaints with a known outcome, 51% were resolved in the last 12 months, against 86% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 44% of the 172 complaints with a labelled problem. Next come “Documents rejected or requested again” (10%) and “Account blocked” (6.4%). Complaints about “Withdrawal” make up 51% of those with a topic, against 29% across all brands.

Of the 191 complaints with a known outcome, 76% were resolved, against 59% across all brands. That puts Mr Green Casino 960th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 84%.

Reviewers give Mr Green Casino 2.67 out of 5 on average over 4,604 rated reviews, against 3.44 across all brands. 42% of the ratings are four or five stars, and 55% are one or two. The review sites’ own scores average 3.34 out of 5 across 4 sites. By that score, Mr Green Casino ranks 1,875th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,085 reviews), “Games” (658 reviews) and “Withdrawals” (612 reviews). The most common criticism concerns “Withdrawals” (1,158 reviews), “Customer support” (1,054 reviews) and “Bonuses” (621 reviews).

The countries players state most often are Denmark (28%), United Kingdom (18%) and Germany (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Mr Green Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

The site is well designed and functions smoothly, providing a visually appealing experience. Players appreciate the decent amount of games available.

Players dislike the lack of appreciation for their deposits and the absence of bonuses. There are concerns about the low RTP on games and a high number of complaints leading to a poor overall review score.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20132014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay44%75
  • Documents rejected or requested again10%18
  • Account blocked6.4%11
  • Withdrawal refused6.4%11
  • Verification delay4.7%8
  • Account closed3.5%6
  • Bonus not credited2.3%4
  • Deposit refund2.3%4
  • Other problems20%35
Share of the 172 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal51%98
  • KYC / verification16%30
  • Account10%20
  • Payments & refunds7.3%14
  • Responsible gambling4.1%8
  • Deposit3.6%7
  • Bonus3.1%6
  • Other2.6%5
  • Technical2.1%4
  • Customer support0.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved76%146
  • Unresolved23%45
  • No status published1%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Mr Green Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Mr Green Casino against the market
MeasureMr Green CasinoAll brands
Complaints resolved76%59%
Average review rating2.673.44
Complaints per 100 reviews4.226.4
Share of “Withdrawal” complaints51%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars31%1,421
  • 4 stars11%497
  • 3 stars3.8%174
  • 2 stars4.6%214
  • 1 star50%2,298
Share of 4,604 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support26%1,085
  • Games16%658
  • Withdrawals15%612
  • Bonuses9.4%394
  • Website & app8.1%342
  • Deposits & payment methods2.4%100
Share of the 4,201 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals28%1,158
  • Customer support25%1,054
  • Bonuses15%621
  • KYC / verification14%599
  • Fairness & RTP12%497
  • Account10%435
Share of the 4,201 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Denmark28%1,244
  • United Kingdom18%803
  • Germany15%679
  • Austria11%519
  • Finland6.3%286
  • Sweden6%272
  • Netherlands4.3%195
  • Norway2.6%119
  • Ireland2.4%107
  • Spain1.4%65
  • Other countries5.1%232
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262945%3421.58
20253580%2641.42
20247–1971.52
20232181%2661.52
20221878%3361.61
20218–5431.96
20202075%9632.78
20192095%1,1683.88
20181191%4193.71
20179–652.38
20168–292.52
20152–11–
20144–17–
20131–13–
20120–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4,4111.5 / 5
AskGamblers1001862.75 / 5
Casino Guru7422–
Tribuna–134.4 / 5
CasinoReviews11––
Casinomeister8––
casino.ru–14.7 / 5
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Mr Green Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Denmark · Trustpilot

  • Review

    1.0 of 5 stars

    Denmark · Trustpilot

  • Complaint

    Payments & refunds

    Unresolved

    Casinomeister

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

  • Complaint

    Payments & refunds

    Unresolved

    Casinomeister

60 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about Mr Green Casino

Who owns Mr Green Casino?

Mr Green Casino is operated by Mr Green Ltd Casinos and runs under the Mr Affiliate affiliate programme.

Is Mr Green Casino licensed?

Yes. Mr Green Casino holds 4 licences: Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Mr Green Casino founded?

Mr Green Casino launched in 2008.

Which currencies does Mr Green Casino accept?

Currencies listed for Mr Green Casino: Euros, British pounds sterling, Canadian dollars, Swedish kronor, Norwegian kroner, Polish zlotys, Czech Republic korunas, Danish krone. Its site is available in 9 languages: Czech, English, Finnish, German and 5 more.

What welcome bonuses does Mr Green Casino offer?

6 welcome offers are listed for Mr Green Casino. The first on the list is “200% up to C$200 and 50 extra spins”, with a 10× wagering requirement.

Which countries is Mr Green Casino available in?

Mr Green Casino is listed in 10 markets: Austria, Canada, Czechia, Finland, Germany, Norway, Poland, Spain and 2 more.

What bonuses and promotions does Mr Green Casino run in Austria?

We read 18 live offers for Austria on the Mr Green Casino site itself.

What do players say about Mr Green Casino?

Players have filed 193 complaints and written 4,634 reviews about Mr Green Casino. Players rate Mr Green Casino 3.34 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Mr Green Casino?

“Withdrawal delay” – 44% of the 172 complaints about Mr Green Casino with a labelled problem. Followed by “Documents rejected or requested again” (10%) and “Account blocked” (6.4%).

Do players report withdrawal problems at Mr Green Casino?

Withdrawals are the topic of 98 complaints about Mr Green Casino: 51% of the 193 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 84% were resolved.

Does Mr Green Casino resolve player complaints?

76% of the 191 complaints about Mr Green Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Mr Green Casino is 960th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Mr Green Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 42% of the rated reviews give four or five stars, and 55% give one or two.

How many complaints has Mr Green Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 37 complaints about Mr Green Casino. That is 164% more than in the 12 months before, when there were 14.

Where do Mr Green Casino’s players come from?

The countries named most often in complaints and reviews about Mr Green Casino are Denmark (28%), United Kingdom (18%) and Germany (15%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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