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Casino profile

Casino.com in South Africa

Player complaints and reviews about Casino.com, plus its operator (Mansion Affiliates), licences and welcome offers.

casino.com
Capture of the Casino.com website

About

On the Casino.com site for South Africa, we found 2 welcome bonuses. In South Africa, Casino.com accepts 2 payment methods: Why Is My and Are.

Casino.com belongs to the Mansion Affiliates affiliate programme. The site launched in 2008. It holds licences from Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority. The interface is available in 12 languages, including English, Finnish, German, Norwegian. 7 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Why Is My

    Other

    –

  • Are

    Other

    –

Cashier read on August 11, 2026

Player complaints and reviews in South Africa

374 records

374 of the 1,734 records about Casino.com come from players who state they are in South Africa. The figures below are theirs alone; the casino page covers every market.

Total complaints

2

Fewer than 5 with a known outcome

Total reviews

372

Across all review sites

Player rating

4.1 / 5

372 ratings by these players

Share of all records

22%

of 1,734 about Casino.com

What players in South Africa say about Casino.com

Players in South Africa have filed 2 complaints and written 372 reviews about Casino.com. That is 22% of the 1,734 records about it from every market. Complaints make up 0.5% of their records, against 3.4% across all markets. Their reviews rate it 4.1 out of 5 on average (372 ratings), against 3.88 across all markets. 20% of their rated reviews give one or two stars; across all markets the share is 25%.

In the last 12 months: no complaints and 2 reviews.

A player counts as being in South Africa when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Casino.com in South Africa, or compare the market with another one.

South Africa and all markets
FigureSouth AfricaAll markets
Complaints among all records0.5%3.4%
Average review rating, out of 54.13.88
Reviews rated 1–2 stars20%25%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars72%268
  • 4 stars5.6%21
  • 3 stars2.2%8
  • 2 stars0.8%3
  • 1 star19%72
Share of 372 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support69%247
  • Games17%62
  • Withdrawals11%38
  • Bonuses9.6%34
  • VIP & loyalty7.9%28
  • Website & app4.5%16
Share of the 356 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP19%68
  • Withdrawals5.6%20
  • Bonuses5.1%18
  • Trust & licence3.4%12
  • Games2.8%10
  • Deposits & payment methods2.2%8
Share of the 356 reviews that name at least one aspect.reviews

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023
Rating history

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–2–
20231–1324.75
20220–943.29
20211–783.83
20200–313.87
20190–344.62
20180–1–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–372–
Casino Guru2––

Block 08

Latest complaints and reviews

The newest records about Casino.com as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    South Africa · Trustpilot

  • Review

    5.0 of 5 stars

    South Africa · Trustpilot

  • Complaint

    Bonus not credited

    Resolved

    South Africa · Casino Guru

  • Review

    5.0 of 5 stars

    South Africa · Trustpilot

  • Complaint

    Account blocked

    Resolved

    South Africa · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Casino.com in South Africa

Which payment methods does Casino.com accept in South Africa?

The Casino.com cashier for South Africa lists 2 payment methods: Why Is My, Are.

What bonuses and promotions does Casino.com run in South Africa?

We read 2 live offers for South Africa on the Casino.com site itself.

How many complaints and reviews about Casino.com come from players in South Africa?

374 of the 1,734 complaints and reviews about Casino.com come from players in South Africa. Across all its markets, 59 complaints have a known outcome, and 68% of them were resolved.

Who owns Casino.com?

Casino.com is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.