Lucky Fish
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Casino profile
Player complaints and reviews about Casino.com, plus its operator (Mansion Affiliates), licences and welcome offers.

On the Casino.com site for South Africa, we found 2 welcome bonuses. In South Africa, Casino.com accepts 2 payment methods: Why Is My and Are.
Casino.com belongs to the Mansion Affiliates affiliate programme. The site launched in 2008. It holds licences from Autonomous Administration of State Monopolies of Italy (AAMS), Gibraltar Regulatory Authority. The interface is available in 12 languages, including English, Finnish, German, Norwegian. 7 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner.
This brand is listed in 13 markets. Pick one to see what it offers there.
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Jackpot City Casino
Welcome to Jackpot City, your go-to destination for fixed-odds betting on slots, live dealer games and the high-flying Aviator. Get in on the action with fast and secure ZAR deposits, easy withdrawals, and lekker promotions made just for…
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Why Is My | – | Other | – | – | – |
| Are | – | Other | – | – | – |
Why Is My
Other
–
Are
Other
–
Cashier read on August 11, 2026
374 records
374 of the 1,734 records about Casino.com come from players who state they are in South Africa. The figures below are theirs alone; the casino page covers every market.
Total complaints
2
Fewer than 5 with a known outcome
Total reviews
372
Across all review sites
Player rating
4.1 / 5
372 ratings by these players
Share of all records
22%
of 1,734 about Casino.com
Players in South Africa have filed 2 complaints and written 372 reviews about Casino.com. That is 22% of the 1,734 records about it from every market. Complaints make up 0.5% of their records, against 3.4% across all markets. Their reviews rate it 4.1 out of 5 on average (372 ratings), against 3.88 across all markets. 20% of their rated reviews give one or two stars; across all markets the share is 25%.
In the last 12 months: no complaints and 2 reviews.
A player counts as being in South Africa when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Casino.com in South Africa, or compare the market with another one.
| Figure | South Africa | All markets |
|---|---|---|
| Complaints among all records | 0.5% | 3.4% |
| Average review rating, out of 5 | 4.1 | 3.88 |
| Reviews rated 1–2 stars | 20% | 25% |
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 1 |
Block 02
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 34 |
| 2020 | 31 |
| 2021 | 78 |
| 2022 | 94 |
| 2023 | 132 |
| 2024 | 0 |
| 2025 | 0 |
| 2026 | 2 |
Block 03
How the rated reviews split by star.
Block 04
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 05
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2019 | 4.94 |
| 2020 | 4.45 |
| 2021 | 3.68 |
| 2022 | 3.2 |
| 2023 | 4.79 |
Block 06
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 2 | – |
| 2023 | 1 | – | 132 | 4.75 |
| 2022 | 0 | – | 94 | 3.29 |
| 2021 | 1 | – | 78 | 3.83 |
| 2020 | 0 | – | 31 | 3.87 |
| 2019 | 0 | – | 34 | 4.62 |
| 2018 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 07
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 372 | – |
| Casino Guru | 2 | – | – |
Block 08
The newest records about Casino.com as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
5.0 of 5 stars
South Africa · Trustpilot
5.0 of 5 stars
South Africa · Trustpilot
Bonus not credited
ResolvedSouth Africa · Casino Guru
5.0 of 5 stars
South Africa · Trustpilot
Account blocked
ResolvedSouth Africa · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataThe Casino.com cashier for South Africa lists 2 payment methods: Why Is My, Are.
We read 2 live offers for South Africa on the Casino.com site itself.
374 of the 1,734 complaints and reviews about Casino.com come from players in South Africa. Across all its markets, 59 complaints have a known outcome, and 68% of them were resolved.
Casino.com is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.