100% up to €5,000
- Bonus
- 100%
- Max bonus
- €5,000
- Min deposit
- €20
- Wagering
- 40x bonus
Wagering applies to the bonus amount.
Casino profile
GoldBet Casino
Player complaints and reviews about GoldBet Casino, plus its operator (Goldbet Affiliates), licences and welcome offers.
goldbet.com
Profile
- Website
- goldbet.com
- Established
- 2004
- Operator
- Goldbet Affiliatesaffiliate programme
- Company
- Unknown
- Licences
- Languages
- Bulgarian
- English
- German
- Italian
- Spanish
- Russian
- Currencies
- Euros
About
GoldBet Casino belongs to the Goldbet Affiliates affiliate programme. The site launched in 2004. It holds a licence from Malta Gaming Authority. The interface is available in 6 languages, including Bulgarian, English, German, Italian. One account currency is listed: Euros. We list one welcome offer.
GoldBet Casino is listed in 4 markets: Germany, Spain, Italy and Bulgaria.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
2,350 records
What players report about GoldBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
146
37% resolved, of those with a known outcome
Total reviews
2,204
Across all review sites
Player rating
2.98 / 5
Trustpilot 2.0 · AskGamblers 3.15 · Tribuna 3.8
GEO markets
67
Countries stated on 97% of records
GoldBet Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about GoldBet Casino, the way Player Intelligence PRO computes it.
Since 2013, players have posted 146 complaints and 2,204 reviews about GoldBet Casino on 8 sites. In the 12 months to November 4, 2026, they filed 109 complaints and posted 1,306 reviews. That is 738% more complaints than in the 12 months before (13). Reviews are up 306% on the 12 months before (322). The average review rating rose from 2.78 to 3.63 out of 5 year on year. Of the complaints with a known outcome, 31% were resolved in the last 12 months, against 69% in the 12 months before.
The problem players report most often is “Account blocked”: 31% of the 143 complaints with a labelled problem. Next come “Account closed” (22%) and “Withdrawal delay” (17%). Complaints about “Account” make up 55% of those with a topic, against 15% across all brands.
Of the 139 complaints with a known outcome, 37% were resolved, against 59% across all brands. That puts GoldBet Casino 1,764th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 59%.
Reviewers give GoldBet Casino 2.98 out of 5 on average over 2,185 rated reviews, against 3.44 across all brands. 48% of the ratings are four or five stars, and 48% are one or two. The review sites’ own scores average 2.98 out of 5 across 3 sites. By that score, GoldBet Casino ranks 2,531st of 4,286 rated casinos. Reviewers most often praise “Bonuses” (299 reviews), “Games” (199 reviews) and “Withdrawals” (173 reviews). The most common criticism concerns “Customer support” (414 reviews), “Withdrawals” (290 reviews) and “Bonuses” (260 reviews).
The countries players state most often are Italy (37%), Poland (7.3%) and Spain (6.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about GoldBet Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Games appear to be a slight draw for players, with more positive than negative feedback. However, customer support and payments generate significant concerns based on substantially more negative reviews.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
107
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 1 |
| 2014 | 6 |
| 2015 | 1 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 15 |
| 2026 | 107 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked31%45
- Account closed22%31
- Withdrawal delay17%25
- Documents rejected or requested again6.3%9
- Withdrawal refused5.6%8
- Registration2.8%4
- Deposit not credited2.8%4
- Bonus not credited2.1%3
- Other problems9.8%14
Block 03
Complaint categories
- Account55%80
- Withdrawal23%34
- KYC / verification8.3%12
- Deposit3.4%5
- Bonus2.8%4
- Payments & refunds2.8%4
- Responsible gambling2.1%3
- Technical2.1%3
Block 04
Complaint status
- Unresolved60%87
- Resolved36%52
- Closed without an outcome4.8%7
Block 05
GoldBet Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | GoldBet Casino | All brands |
|---|---|---|
| Complaints resolved | 37% | 59% |
| Average review rating | 2.98 | 3.44 |
| Complaints per 100 reviews | 6.6 | 26.4 |
| Share of “Account” complaints | 55% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,243
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 4 |
| 2014 | 6 |
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 10 |
| 2020 | 92 |
| 2021 | 154 |
| 2022 | 128 |
| 2023 | 85 |
| 2024 | 101 |
| 2025 | 378 |
| 2026 | 1,243 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars42%927
- 4 stars5.5%121
- 3 stars4.4%97
- 2 stars2.7%60
- 1 star45%980
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Bonuses18%299
- Games12%199
- Withdrawals11%173
- Website & app9.9%163
- Customer support8.3%136
- Deposits & payment methods2.6%42
Criticised
- Customer support25%414
- Withdrawals18%290
- Bonuses16%260
- Trust & licence15%253
- Fairness & RTP15%246
- Account11%187
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
3
0.5
1.4
1.18
1.53
2.03
1.71
1.39
2.82
3.67
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4 |
| 2015 | 3 |
| 2016 | 0.5 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 1.4 |
| 2020 | 1.18 |
| 2021 | 1.53 |
| 2022 | 2.03 |
| 2023 | 1.71 |
| 2024 | 1.39 |
| 2025 | 2.82 |
| 2026 | 3.67 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Italy37%852
- Poland7.3%166
- Spain6.5%148
- Germany6.4%146
- Netherlands6.3%144
- Australia5.5%125
- France4%91
- Czechia2.8%64
- United Kingdom2%46
- Hungary2%45
- Other countries20%446
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 107 | 31% | 1,243 | 3.67 |
| 2025 | 15 | 67% | 378 | 2.82 |
| 2024 | 2 | – | 101 | 1.39 |
| 2023 | 2 | – | 85 | 1.71 |
| 2022 | 1 | – | 128 | 2.02 |
| 2021 | 2 | – | 154 | 1.53 |
| 2020 | 0 | – | 92 | 1.18 |
| 2019 | 0 | – | 10 | – |
| 2016 | 0 | – | 1 | – |
| 2015 | 1 | – | 2 | – |
| 2014 | 6 | – | 6 | – |
| 2013 | 1 | – | 4 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 2,129 | 2.0 / 5 |
| Casino Guru | 126 | 26 | – |
| Tribuna | – | 33 | 3.8 / 5 |
| AskGamblers | 7 | 14 | 3.15 / 5 |
| LCB | 9 | – | – |
| Casinomeister | 3 | – | – |
| latestcasinobonuses.bet | – | 2 | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about GoldBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Bulgaria · Trustpilot
- Review
5.0 of 5 stars
Switzerland · Trustpilot
- Complaint
Withdrawal delay
ResolvedNetherlands · Casino Guru
- Complaint
Self-exclusion
UnresolvedNetherlands · Casino Guru
- Complaint
Account blocked
UnresolvedCzechia · Casino Guru
166 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about GoldBet Casino
Which affiliate programme runs GoldBet Casino?
GoldBet Casino runs under the Goldbet Affiliates affiliate programme.
Is GoldBet Casino licensed?
Yes. GoldBet Casino holds a licence from Malta Gaming Authority.
When was GoldBet Casino founded?
GoldBet Casino launched in 2004.
Which currencies does GoldBet Casino accept?
The one currency listed for GoldBet Casino is Euros. Its site is available in 6 languages: Bulgarian, English, German, Italian and 2 more.
What welcome bonuses does GoldBet Casino offer?
One welcome offer is listed for GoldBet Casino. The first on the list is “100% up to €5,000”, with a 40× wagering requirement.
Which countries is GoldBet Casino available in?
GoldBet Casino is listed in 4 markets: Bulgaria, Germany, Italy, Spain.
What do players say about GoldBet Casino?
Players have filed 146 complaints and written 2,204 reviews about GoldBet Casino. Players rate GoldBet Casino 2.98 out of 5 on average across the 3 sites that publish one.
What do players complain about most at GoldBet Casino?
“Account blocked” – 31% of the 143 complaints about GoldBet Casino with a labelled problem. Followed by “Account closed” (22%) and “Withdrawal delay” (17%).
Do players report withdrawal problems at GoldBet Casino?
Withdrawals are the topic of 34 complaints about GoldBet Casino: 23% of the 145 with a topic. The most common withdrawal problem is “Withdrawal delay” (74% of them). Of the withdrawal complaints with a known outcome, 59% were resolved.
Does GoldBet Casino resolve player complaints?
37% of the 139 complaints about GoldBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, GoldBet Casino is 1,764th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about GoldBet Casino?
Praised most: “Bonuses”, “Games” and “Withdrawals”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 48% of the rated reviews give four or five stars, and 48% give one or two.
How many complaints has GoldBet Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 109 complaints about GoldBet Casino. That is 738% more than in the 12 months before, when there were 13.
Where do GoldBet Casino’s players come from?
The countries named most often in complaints and reviews about GoldBet Casino are Italy (37%), Poland (7.3%) and Spain (6.5%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with GoldBet Casino, and ones players rate about the same.
Other casinos in Italy
Other casinos licensed by Malta Gaming Authority
Rated alike by players
Casinos whose player rating is closest to that of GoldBet Casino.
