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Spin Genie Casino in United Kingdom

Player complaints and reviews about Spin Genie Casino, plus its operator (Prime Partners), licences and welcome offers.

spingenie.com
Capture of the Spin Genie Casino website

About

On the Spin Genie Casino site for United Kingdom, we found 5 promotions.

Spin Genie Casino belongs to the Prime Partners affiliate programme. The site launched in 2020. It holds licences from Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Danish, French, German. 11 account currencies are listed, including British pounds sterling, Euros, Swiss francs, US dollars. We list 6 welcome offers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in United Kingdom

1,980 records

1,980 of the 2,217 records about Spin Genie Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

1

Fewer than 5 with a known outcome

Total reviews

1,979

Across all review sites

Player rating

3.59 / 5

1,979 ratings by these players

Share of all records

89%

of 2,217 about Spin Genie Casino

What players in United Kingdom say about Spin Genie Casino

Players in United Kingdom have filed 1 complaint and written 1,979 reviews about Spin Genie Casino. That is 89% of the 2,217 records about it from every market. Complaints make up 0.1% of their records, against 1.2% across all markets. Their reviews rate it 3.59 out of 5 on average (1,979 ratings), against 3.52 across all markets. 30% of their rated reviews give one or two stars; across all markets the share is 32%.

In the last 12 months: no complaints and 413 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Spin Genie Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records0.1%1.2%
Average review rating, out of 53.593.52
Reviews rated 1–2 stars30%32%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2022
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars51%1,017
  • 4 stars13%252
  • 3 stars5.6%111
  • 2 stars4%79
  • 1 star26%520
Share of 1,979 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games34%539
  • Withdrawals18%286
  • Website & app18%284
  • Bonuses17%277
  • Customer support9.2%148
  • Fairness & RTP3%48
Share of the 1,602 reviews that name at least one aspect.reviews

Criticised

  • Bonuses16%262
  • Withdrawals15%233
  • Customer support14%218
  • Fairness & RTP9.4%151
  • KYC / verification6.6%105
  • Trust & licence3.8%61
Share of the 1,602 reviews that name at least one aspect.reviews

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–3412.91
20250–4423.23
20240–601.7
20230–3073.75
20221–5644.16
20210–2504.24
20200–8–
20190–3–
20170–4–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,979–
Casino Guru1––

Block 08

Latest complaints and reviews

The newest records about Spin Genie Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    2.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Verification delay

    Resolved

    United Kingdom · Casino Guru

28 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Spin Genie Casino in United Kingdom

What bonuses and promotions does Spin Genie Casino run in United Kingdom?

We read 5 live offers for United Kingdom on the Spin Genie Casino site itself.

How many complaints and reviews about Spin Genie Casino come from players in United Kingdom?

1,980 of the 2,217 complaints and reviews about Spin Genie Casino come from players in United Kingdom. Across all its markets, 26 complaints have a known outcome, and 69% of them were resolved.

Who owns Spin Genie Casino?

Spin Genie Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.

Is Spin Genie Casino licensed?

Yes. Spin Genie Casino holds 4 licences: Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.