Casino profile

Prime Slots Casino

Player complaints and reviews about Prime Slots Casino, plus its operator (Prime Partners), licences and welcome offers.

primeslots.com

Capture of the Prime Slots Casino website

About

Prime Slots Casino belongs to the Prime Partners affiliate programme. The site launched in 2011. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 3 languages: English, German, French. 11 account currencies are listed, including Euros, British pounds sterling, Swiss francs, US dollars. We list one welcome offer.

Prime Slots Casino is listed in 8 markets, among them Canada, Germany, France and Belgium. On the Prime Slots Casino site for Australia, we found 4 promotions.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

123 EXTRA SPINS on Thor
Free spins
123
Min deposit
C$10
Wagering
60x
Max bet
C$5 or 10% of starting bonus value

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Giving You A Warm Welcome
Please be advised that due to new legislation in your country Prime Slots will no longer be accepting new and existing players from your country. We thank you for your cooperation and understanding. Search
Terms
Giving You A Warm Welcome
Bonus Terms and Conditions128-UK-N
To download a copy, please click here. Version number 1.0, last updated 18/11/2025
Bonus Policy
This Bonus Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to the Bonus Policy, except where explicitly excluded. General Terms
If, at any point in time after reading this policy something is not clear, or If you would like to be blocked from receiving our bonuses please contact our Customer Support Department team before you commence play. You will only use your Bonus Balance after first using any Real Balance you have. If you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-Cashable, the entire remaining bonus balance will be transferred to your real balance). If a bet uses both real and bonus balance and the bet generates a winning amounts will be credited proportionally to the respective balances. Any bonus, free spins or free bingo tickets which you are credited (credited directly to your account or via a prize giving mechanism for example Prize Twister) to your account shall be subjected to this Bonus Policy. If the bonus/free spins/free bingo tickets you were trying to claim do not appear automatically in your player’s account, please contact our Customer Support team, prior to placing any bets, and the bonus/free spins/bingo tickets shall be credited for you. Unless stated otherwise in the promotion offer bonuses are only available to players who made at least one successful deposit in their accounts. Any winnings from free spins are credited to your Bonus Balance and are subject to a ten (10) times wagering requirement. Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued using your bonus) should you wish to withdraw. You may cancel your bonus at any time from your personal area in the casino. If you choose to cancel your bonus this is an irreversible action. In the rare event we decide, upon your request, to re-instate the bonus, it will be added back with the full wagering conditions regardless of the number of wagering made. In the event that a technical misconfiguration, human error or failure of any kind results in the incorrect number or value of free spins, free bets, golden chips, free bingo tickets or an incorrect bonus being added to your account, we reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration. If the game advertised in a Free Spins promotion is not available or becomes unavailable for the jurisdiction, or there is a misconfiguration in the advertising which states the wrong game, we will award the Free Spins on a different eligible game. In such situations the number of Free Spins and the value per Free Spin will be the same or equivalent
Any attempt to register multiple accounts to gain bonus money will be deemed as bonus abuse and will result in the account(s) being suspended and the removal of your funds. Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please carefully check all terms and conditions associated with an offer before taking part. Should the terms and conditions of the individual promotions conflict with the Bonus Policy, the individual promotions terms shall apply. In accordance with the privacy policy, we regularly send promotional emails with bonus offers. You are only eligible for the bonus if you received the email directly from us. If We determine that a specific customer did not receive that particular promotion as an intended exclusive targeted recipient that this promotion was sent out to, we will not honour any payout requests from the customer, even if they have met the wagering criteria. We reserve the right to cancel promotions or bonus offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed. In instances where strong indications of gambling-related harm are identified via our customer interaction monitoring framework, we reserve the right to immediately restrict the account from making further deposits and participating in gameplay. In situations where a player is in the process of meeting bonus wagering requirements and the above mentioned strong indications of gambling-related harm are identified necessitating a restrictive action on the account, we will assess and consider, based on all available information at our disposal, whether to prevent or allow the completion of the bonus offer. All offers you see in your Daily Picks are available to you because of the current state of your account. Offers can become unavailable before the time has expired due to changes within the account caused by transactions made. Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is £20 or the equivalent value in any other currency. Unless stated otherwise if the last bonus received by a player was a bonus which was not associated with any deposit, a deposit needs to be made first before the player is eligible to use any further bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any non-Deposit bonus. If you receive a non-Deposit bonus (general no deposit bonus/refer a friend bonus/registration bonus etc’), free spins, free bets, free bingo tickets or golden chips with no deposit, unless stated otherwise, the maximum amount that you can win or withdraw from it is £100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. A bonus (including the bonus funds credited from free spins bonus) is also considered as a non-Deposit bonus if your Real Money balance at the time you were credited the bonus is lower than your most recent deposit. Free spins/free bingo tickets are spins which take place that do not reduce funds from your bankroll. For the avoidance of doubt, any mention of free spins/free bingo tickets in this bonus policy refers to spins that do not reduce money from your bankroll, regardless of what those free spins are marketed as. This does not include free spins which are a triggered feature within a game. If you receive a claimable bonus/free spins/free bingo tickets in conjunction with a deposit offer or purchase free spins using your Real Money balance, you must claim the Bonus or play with the free spins/free bingo tickets before playing with your available funds (Real Money and Bonus Balance alike). Failure to comply with this may result in any winnings being removed. Players are allowed to play in any game while having an active bonus. In certain games bonus balance funds are not available to play with and when you open those games you will only see your real balance. To check for the bonus availability, please refer to the information card for each game in the casino platform. A Pending Bonus is a bonus which will be available for use only after any wagering has been completed. You will see this bonus in your Pending Bonus balance. A non-cashable bonus is a bonus which, once wagering is completed or the bonus is consumed, will not be added to your real balance regardless of whether there was any bonus amount left when it was consumed. Once the wagering is completed/bonus is consumed, any amount left will be removed from your bonus balance. Bonuses, free spins, free bets, bingo tickets or golden chips which are not subject to wagering requirements are subject to ‘Irregular Play’ monitoring as described in clauses 28. If you receive a bonus, free spins and/or golden chips, you must have made a prior deposit and risked your own money to be eligible to withdraw funds related to the bonus/free spins/golden chips. Should you attempt to withdraw following receiving a bonus, bingo tickets, free spins, free bets or golden chips, without risking the deposit made to receive the bonus/free spins/free bets/ free bingo tickets/golden chips, the bonus you received will be forfeited. Wagering Requirements
Only when you are using your Bonus Balance and playing an eligible game bets made will generate the points needed to wager your bonus. While making bets to wager any Casino Bonus or Free Spins winnings, the maximum bet permitted is 10% (min £0.10) of the original/credited bonus amount or £5 (the lower amount applies). For example, if you receive a £20 Casino Bonus, the maximum bet you may place while wagering that bonus shall be £2. Failure to comply with this rule means you are in breach of the bonus/offer terms and we reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name). Notwithstanding clause 29, unless stated otherwise in the promotion offer, any Casino Bonus or any winnings derived from Free Spins shall carry a wagering requirement of ten (10) times the total bonus amount. Free Bingo Tickets carry zero (0) wagering requirements, and any winnings derived therefrom shall be credited directly to your Real Balance. For example, if you win £10 from Free Spins, you must wager £100 before being eligible to withdraw. If you win £10 from Free Bingo Tickets, the £10 will be credited directly to your Real Balance. We have 2 different types of wagering that we apply to our bonuses. The contribution rules in this section apply only when wagering a Casino Bonus/
Daily Picks
Daily Picks gives you a simple way to view the latest offers on your account. It could be a deposit bonus offer, some free spins or even some bonus money. You never know what bonuses you’ve got until you check, so be sure to visit the Daily Picks section…
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Daily Picks
Daily Picks gives you a simple way to view the latest offers on your account. It could be a deposit bonus offer, some free spins or even some bonus money. You never know what bonuses you’ve got until you check, so be sure to visit the Daily Picks section whenever you log in. There’s always something new everyday! SHOW ME
Rewards
Life is full of surprises and so is this casino! We like to give our players special surprise treats every now and then. When you’re least expecting it, you could have a freebie added to your account - you never know what your gift might be. You’ll find your…
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Rewards
Life is full of surprises and so is this casino! We like to give our players special surprise treats every now and then. When you’re least expecting it, you could have a freebie added to your account - you never know what your gift might be. You’ll find your freebies in your Rewards section. Open up the menu and click on Rewards to see if you’ve got any special bonuses waiting to be used. DISCOVER
Slot Tournaments
Everybody loves a competition, so we’ve created exciting slot tournaments to add a whole new dimension to your gaming experience! We choose our favourite slot games for the tournaments, and the champion could walk away with free spins or generous cash prizes!…
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Slot Tournaments
Everybody loves a competition, so we’ve created exciting slot tournaments to add a whole new dimension to your gaming experience! We choose our favourite slot games for the tournaments, and the champion could walk away with free spins or generous cash prizes! With both daily freerolls and buy-in tournaments, you’ll compete against other players in edge-of-your seat live tournaments until a lucky winner is crowned! Look out for fun holiday-themed tournaments and special limited-time ones, too.

Player Intelligence

150 records

What players report about Prime Slots Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

79% resolved, of those with a known outcome

Total reviews

136

Across all review sites

Player rating

1.83 / 5

Trustpilot 1.9 · AskGamblers 1.75

GEO markets

Countries stated on 75% of records

Prime Slots Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Prime Slots Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 14 complaints and 136 reviews about Prime Slots Casino on 5 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 6 reviews. Reviews are down 57% on the 12 months before (14).

The problem players report most often is “Withdrawal delay”: 62% of the 13 complaints with a labelled problem. Next come “Wagering terms” (15%) and “Withdrawal refused” (15%). Complaints about “Withdrawal” make up 71% of those with a topic, against 29% across all brands.

Of the 14 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts Prime Slots Casino 880th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 70%.

Reviewers give Prime Slots Casino 2.21 out of 5 on average over 128 rated reviews, against 3.44 across all brands. 32% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 1.83 out of 5 across 2 sites. By that score, Prime Slots Casino ranks 3,865th of 4,286 rated casinos. Reviewers most often praise “Games” (29 reviews), “Bonuses” (25 reviews) and “Withdrawals” (18 reviews). The most common criticism concerns “Withdrawals” (41 reviews), “Customer support” (37 reviews) and “Bonuses” (31 reviews).

The countries players state most often are United Kingdom (78%), Germany (4.5%) and New Zealand (3.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Prime Slots Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2014201520162017201820192020202120222023

Complaints count

Period	Value
2014	3
2015	2
2016	4
2017	1
2018	1
2019	0
2020	0
2021	0
2022	2
2023	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay62%8
Wagering terms15%2
Withdrawal refused15%2
Account blocked7.7%1

Share of the 13 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal71%10
Bonus21%3
Account7.1%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved79%11
Unresolved21%3

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Prime Slots Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Prime Slots Casino against the market
Measure	Prime Slots Casino	All brands
Complaints resolved	79%	59%
Average review rating	2.21	3.44
Complaints per 100 reviews	10.3	26.4
Share of “Withdrawal” complaints	71%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201220132014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2012	3
2013	5
2014	6
2015	2
2016	33
2017	11
2018	0
2019	4
2020	5
2021	13
2022	9
2023	8
2024	18
2025	13
2026	6

Block 07

Review stars

How the rated reviews split by star.

5 stars18%23
4 stars14%18
3 stars3.1%4
2 stars5.5%7
1 star59%76

Share of 128 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games22%29
Bonuses19%25
Withdrawals14%18
Website & app8.5%11
Deposits & payment methods5.4%7
Customer support5.4%7

Share of the 129 reviews that name at least one aspect.reviews

Criticised

Withdrawals32%41
Customer support29%37
Bonuses24%31
Fairness & RTP16%20
Trust & licence12%15
KYC / verification8.5%11

Share of the 129 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.13

3.5

3.83

1.14

1.63

1.8

0.96

1.88

1.28

2.5

1.83

201220132014201520162017201820192020202120222023202420252026

Rating history

Period	Value
2012	5
2013	0
2014	2.13
2015	3.5
2016	3.83
2017	1.14
2018	0
2019	1.63
2020	1.8
2021	0.96
2022	1
2023	1.88
2024	1.28
2025	2.5
2026	1.83

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom78%87
Germany4.5%5
New Zealand3.6%4
Netherlands2.7%3
Sweden2.7%3
Canada1.8%2
Ireland1.8%2
Israel1.8%2
Austria0.9%1
Åland Islands0.9%1
Other countries1.8%2

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	6	–
2025	0	–	13	–
2024	0	–	18	–
2023	1	–	8	–
2022	2	–	9	–
2021	0	–	13	–
2020	0	–	5	–
2019	0	–	4	–
2018	1	–	0	–
2017	1	–	11	–
2016	4	–	33	3.83
2015	2	–	2	–
2014	3	–	6	–
2013	0	–	5	–
2012	0	–	3	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	111	1.9 / 5
AskGamblers	10	25	1.75 / 5
Casinomeister	2	–	–
Casino Guru	1	–	–
CasinoReviews	1	–	–

Block 13

Latest complaints and reviews

The newest records about Prime Slots Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 3, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewMay 5, 2026
2.0 of 5 stars
United Kingdom · Trustpilot
ComplaintApr 11, 2023
Withdrawal refused
Resolved
Ireland · Casino Guru
ComplaintAug 24, 2016
Account blocked
Resolved
CasinoReviews
ComplaintJan 1, 2015
Withdrawal delay
Unresolved
Casinomeister

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Prime Slots Casino

Who owns Prime Slots Casino?

Prime Slots Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.

Is Prime Slots Casino licensed?

Yes. Prime Slots Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Prime Slots Casino founded?

Prime Slots Casino launched in 2011.

Which currencies does Prime Slots Casino accept?

Currencies listed for Prime Slots Casino: Euros, British pounds sterling, Swiss francs, US dollars, Australian dollars, Canadian dollars, Danish krone, Swedish kronor and 3 more. Its site is available in 3 languages: English, German, French.

What welcome bonuses does Prime Slots Casino offer?

One welcome offer is listed for Prime Slots Casino. The first on the list is “123 EXTRA SPINS on Thor”, with a 60× wagering requirement.

Which countries is Prime Slots Casino available in?

Prime Slots Casino is listed in 8 markets: Australia, Belgium, Canada, France, Germany, South Africa, Switzerland, United Kingdom.

What bonuses and promotions does Prime Slots Casino run in Australia?

We read 4 live offers for Australia on the Prime Slots Casino site itself.

What do players say about Prime Slots Casino?

Players have filed 14 complaints and written 136 reviews about Prime Slots Casino. Players rate Prime Slots Casino 1.83 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Prime Slots Casino?

“Withdrawal delay” – 62% of the 13 complaints about Prime Slots Casino with a labelled problem. Followed by “Wagering terms” (15%) and “Withdrawal refused” (15%).

Do players report withdrawal problems at Prime Slots Casino?

Withdrawals are the topic of 10 complaints about Prime Slots Casino: 71% of the 14 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 70% were resolved.

Does Prime Slots Casino resolve player complaints?

79% of the 14 complaints about Prime Slots Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Prime Slots Casino is 880th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Prime Slots Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 32% of the rated reviews give four or five stars, and 65% give one or two.

Where do Prime Slots Casino’s players come from?

The countries named most often in complaints and reviews about Prime Slots Casino are United Kingdom (78%), Germany (4.5%) and New Zealand (3.6%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.