100% up to £25 + 50 Free Spins at Genting Casino
- Bonus
- 100%
- Max bonus
- £25
- Free spins
- 50
- Min deposit
- £10
- Wagering
- 10xb
Wagering applies to the bonus amount.
Casino profile
Genting Casino
Player complaints and reviews about Genting Casino, plus its operator (Prime Partners), licences and welcome offers.
gentingcasino.com
Profile
- Website
- gentingcasino.com
- Established
- 2021
- Operator
- Prime Partnersaffiliate programme
- Company
- SkillOnNet Ltd. Casinos
- Licences
- Languages
- English
- Swedish
- Danish
- German
- Spanish
- French
- Currencies
- Euros
- British pounds sterling
- Swedish kronor
- Danish krone
- Swiss francs
- US dollars
- Australian dollars
- Canadian dollars
- Norwegian kroner
- South African Rand
- Russian rubles
About
Genting Casino belongs to the Prime Partners affiliate programme. The site launched in 2021. It holds licences from Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Swedish, Danish, German. 11 account currencies are listed, including Euros, British pounds sterling, Swedish kronor, Danish krone. We list 2 welcome offers.
Genting Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Genting Casino site for Australia, we found 6 promotions.
Markets
This brand is listed in 10 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
132 EXTRA SPINS on Big Bass Bonanza
- Free spins
- 132
- Min deposit
- €10
- Wagering
- 60x
- Max bet
- €5 or 10% of starting bonus value
Promotions
6 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Seasonal Offers at Genting Casino
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Player Intelligence
3,883 records
What players report about Genting Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
20
80% resolved, of those with a known outcome
Total reviews
3,863
Across all review sites
Player rating
2.95 / 5
Trustpilot 3.0 · AskGamblers 2.9
GEO markets
33
Countries stated on 99% of records
Genting Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Genting Casino, the way Player Intelligence PRO computes it.
Since 2012, players have posted 20 complaints and 3,863 reviews about Genting Casino on 5 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 1,214 reviews. Reviews are down 8% on the 12 months before (1,323). The average review rating fell from 3.04 to 2.91 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 39% of the 18 complaints with a labelled problem. Next come “Bonus winnings confiscated” (11%) and “Game malfunction” (11%). Complaints about “Withdrawal” make up 45% of those with a topic, against 29% across all brands.
Of the 20 complaints with a known outcome, 80% were resolved, against 59% across all brands. That puts Genting Casino 822nd of 1,917 casinos with at least 10 such complaints.
Reviewers give Genting Casino 2.99 out of 5 on average over 3,856 rated reviews, against 3.44 across all brands. 48% of the ratings are four or five stars, and 46% are one or two. The review sites’ own scores average 2.95 out of 5 across 2 sites. By that score, Genting Casino ranks 2,540th of 4,286 rated casinos. Reviewers most often praise “Games” (656 reviews), “Withdrawals” (472 reviews) and “Website & app” (344 reviews). The most common criticism concerns “Withdrawals” (693 reviews), “Bonuses” (647 reviews) and “Customer support” (596 reviews).
The countries players state most often are United Kingdom (92%), Ireland (4.1%) and Spain (2.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Genting Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 0 |
| 2019 | 1 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 2 |
| 2023 | 4 |
| 2024 | 4 |
| 2025 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay39%7
- Bonus winnings confiscated11%2
- Game malfunction11%2
- Bonus not credited5.6%1
- Verification delay5.6%1
- Documents rejected or requested again5.6%1
- Self-exclusion5.6%1
- Site or app problems5.6%1
- Other problems11%2
Block 03
Complaint categories
- Withdrawal45%9
- Bonus15%3
- KYC / verification15%3
- Technical15%3
- Payments & refunds5%1
- Responsible gambling5%1
Block 04
Complaint status
- Resolved80%16
- Unresolved20%4
Block 05
Genting Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Genting Casino | All brands |
|---|---|---|
| Complaints resolved | 80% | 59% |
| Average review rating | 2.99 | 3.44 |
| Complaints per 100 reviews | 0.5 | 26.4 |
| Share of “Withdrawal” complaints | 45% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,249
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 4 |
| 2014 | 10 |
| 2015 | 3 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 386 |
| 2023 | 266 |
| 2024 | 883 |
| 2025 | 1,249 |
| 2026 | 1,044 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars38%1,463
- 4 stars10%387
- 3 stars5.5%213
- 2 stars6.3%241
- 1 star40%1,552
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games20%656
- Withdrawals14%472
- Website & app11%344
- Customer support9%294
- Bonuses7.8%255
- Deposits & payment methods2.2%71
Criticised
- Withdrawals21%693
- Bonuses20%647
- Customer support18%596
- Fairness & RTP14%472
- KYC / verification7.1%231
- Website & app5.1%167
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.94
3.83
0.5
2
3.3
3
5
0.8
3.83
2.45
2.92
2.98
2.88
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 3.94 |
| 2015 | 3.83 |
| 2016 | 0.5 |
| 2017 | 2 |
| 2018 | 3.3 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 0.8 |
| 2022 | 3.83 |
| 2023 | 2.45 |
| 2024 | 2.92 |
| 2025 | 2.98 |
| 2026 | 2.88 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom92%3,537
- Ireland4.1%158
- Spain2.2%84
- Denmark0.3%10
- Canada0.2%7
- India0.2%6
- United States0.1%5
- Malaysia0.1%4
- New Zealand0.1%3
- Türkiye0.1%3
- Other countries0.7%27
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 1,044 | 2.89 |
| 2025 | 3 | – | 1,249 | 2.98 |
| 2024 | 4 | – | 883 | 2.92 |
| 2023 | 4 | – | 266 | 2.45 |
| 2022 | 2 | – | 386 | 3.83 |
| 2021 | 0 | – | 5 | – |
| 2020 | 0 | – | 1 | – |
| 2019 | 1 | – | 3 | – |
| 2018 | 0 | – | 5 | – |
| 2017 | 2 | – | 1 | – |
| 2016 | 1 | – | 2 | – |
| 2015 | 1 | – | 3 | – |
| 2014 | 2 | – | 10 | – |
| 2013 | 0 | – | 4 | – |
| 2012 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 3,827 | 3.0 / 5 |
| AskGamblers | 4 | 31 | 2.9 / 5 |
| Casino Guru | 11 | 5 | – |
| CasinoReviews | 4 | – | – |
| Casinomeister | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Genting Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Ireland · Trustpilot
- Review
4.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
ResolvedIreland · Casino Guru
- Complaint
Winnings voided
UnresolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedSpain · Casino Guru
117 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Genting Casino
Who owns Genting Casino?
Genting Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.
Is Genting Casino licensed?
Yes. Genting Casino holds 4 licences: Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.
When was Genting Casino founded?
Genting Casino launched in 2021.
Which currencies does Genting Casino accept?
Currencies listed for Genting Casino: Euros, British pounds sterling, Swedish kronor, Danish krone, Swiss francs, US dollars, Australian dollars, Canadian dollars and 3 more. Its site is available in 6 languages: English, Swedish, Danish, German and 2 more.
What welcome bonuses does Genting Casino offer?
2 welcome offers are listed for Genting Casino. The first on the list is “100% up to £25 + 50 Free Spins at Genting Casino”, with a 10× wagering requirement.
Which countries is Genting Casino available in?
Genting Casino is listed in 10 markets: Australia, Belgium, Canada, France, Germany, South Africa, Spain, Sweden and 2 more.
What bonuses and promotions does Genting Casino run in Australia?
We read 6 live offers for Australia on the Genting Casino site itself.
What do players say about Genting Casino?
Players have filed 20 complaints and written 3,863 reviews about Genting Casino. Players rate Genting Casino 2.95 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Genting Casino?
“Withdrawal delay” – 39% of the 18 complaints about Genting Casino with a labelled problem. Followed by “Bonus winnings confiscated” (11%) and “Game malfunction” (11%).
Do players report withdrawal problems at Genting Casino?
Withdrawals are the topic of 9 complaints about Genting Casino: 45% of the 20 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them).
Does Genting Casino resolve player complaints?
80% of the 20 complaints about Genting Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Genting Casino is 822nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Genting Casino?
Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 48% of the rated reviews give four or five stars, and 46% give one or two.
How many complaints has Genting Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed no complaints about Genting Casino.
Where do Genting Casino’s players come from?
The countries named most often in complaints and reviews about Genting Casino are United Kingdom (92%), Ireland (4.1%) and Spain (2.2%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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