Casino profile
Player complaints and reviews about Casino Room, plus its operator (Ellmount Gaming Affiliates), licences and welcome offers.
Casino Room belongs to the Ellmount Gaming Affiliates affiliate programme. The site launched in 2005. It holds licences from Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 7 languages, including English, Finnish, German, Norwegian. 22 account currencies are listed, including Australian dollars, Bulgarian leva, Brazilian reals, Canadian dollars.
Casino Room is listed in 13 markets, among them Canada, Germany, Australia and Spain. On the Casino Room site for Canada, we found 9 welcome bonuses and 2 promotions.
This brand is listed in 13 markets. Pick one to see what it offers there.
9 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
3
Ensure the bonus you’re interested in can be used on your preferred casino games. Some bonuses, particularly free spins, are often restricted to specific slots. If you’re a fan of table games or live casino action, find a bonus that allows you to use your funds on these games.
2
Not all bonuses are created equal. Take the time to compare offers from different online casinos in Canada. Look beyond the bonus amount and consider other factors like free spins, the minimum deposit required, and the bonus expiry date.
9
Ensure you have enough time to meet the wagering requirements before the bonus expires. Choosing a bonus with a longer validity period gives you a better chance to enjoy and utilize it fully.
5
Select a bonus that aligns with your gaming preferences. If you enjoy playing slots, look for bonuses offering free spins. If you’re into live casino games, seek out bonuses with low wagering contributions from live dealer games.
7
The best bonus in the world means little if it’s offered by a casino with a poor reputation. Research the casino’s track record for fairness, customer support, and prompt payouts. Recommended casino bonuses usually come from well-reviewed sites.
8
Frequent players should consider the long-term benefits of loyalty programs and regular promotions. Some casinos offer better ongoing bonuses and VIP programs that can provide more value over time than a single large welcome bonus.
4
The devil is in the details. Carefully read the
1
Before jumping at a high bonus amount, examine the wagering requirements. These requirements dictate how often you must play through the bonus amount before withdrawing winnings. Opt for bonuses with low wagering requirements to increase your chances of cashing out your winnings.
6
Some online casino bonuses in Canada require a bonus code to be activated. Ensure you enter the correct code at the right time to avoid missing out on the offer. Watch for exclusive bonus codes that can unlock even better deals.
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
The Refer a Friend program encourages community growth by rewarding players with unlimited coins for referring new members.
New gamers can grab 30,000 in virtual currency and 30 free Spree coins to kickstart the adventure.
221 records
What players report about Casino Room on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
23
70% resolved, of those with a known outcome
Total reviews
198
Across all review sites
Player rating
2.95 / 5
AskGamblers 3.5 · Trustpilot 2.4
GEO markets
15
Countries stated on 35% of records
Every figure below is computed from the complaints and reviews collected about Casino Room, the way Player Intelligence PRO computes it.
Since 2012, players have posted 23 complaints and 198 reviews about Casino Room on 5 sites.
The problem players report most often is “Withdrawal delay”: 20% of the 20 complaints with a labelled problem. Next come “Withdrawal refused” (15%) and “Account blocked” (10%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.
Of the 23 complaints with a known outcome, 70% were resolved, against 59% across all brands. That puts Casino Room 1,178th of 1,917 casinos with at least 10 such complaints.
Reviewers give Casino Room 3.32 out of 5 on average over 174 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 31% are one or two. The review sites’ own scores average 2.95 out of 5 across 2 sites. By that score, Casino Room ranks 2,540th of 4,286 rated casinos. Reviewers most often praise “Games” (90 reviews), “Customer support” (72 reviews) and “Bonuses” (70 reviews). The most common criticism concerns “Bonuses” (38 reviews), “Withdrawals” (31 reviews) and “Customer support” (30 reviews).
The countries players state most often are Germany (45%), United Kingdom (21%) and Russia (7.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casino Room: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 9 |
| 2022 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Room | All brands |
|---|---|---|
| Complaints resolved | 70% | 59% |
| Average review rating | 3.32 | 3.44 |
| Complaints per 100 reviews | 11.6 | 26.4 |
| Share of “Withdrawal” complaints | 38% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2012 | 2 |
| 2013 | 15 |
| 2014 | 8 |
| 2015 | 13 |
| 2016 | 26 |
| 2017 | 35 |
| 2018 | 13 |
| 2019 | 12 |
| 2020 | 39 |
| 2021 | 23 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 1 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2014 | 4.33 |
| 2015 | 4.17 |
| 2016 | 2.52 |
| 2017 | 3.74 |
| 2018 | 3.46 |
| 2019 | 2.77 |
| 2020 | 3.93 |
| 2021 | 2.87 |
| 2022 | 1.67 |
| 2023 | 1 |
| 2024 | 4 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2024 | 0 | – | 1 | – |
| 2023 | 0 | – | 5 | – |
| 2022 | 1 | – | 6 | – |
| 2021 | 9 | – | 23 | 2.87 |
| 2020 | 3 | – | 39 | 3.94 |
| 2019 | 1 | – | 12 | – |
| 2018 | 2 | – | 13 | – |
| 2017 | 2 | – | 35 | 3.74 |
| 2016 | 2 | – | 26 | 2.52 |
| 2015 | 1 | – | 13 | – |
| 2014 | 2 | – | 8 | – |
| 2013 | 0 | – | 15 | – |
| 2012 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 10 | 123 | 3.5 / 5 |
| Trustpilot | – | 61 | 2.4 / 5 |
| latestcasinobonuses.bet | 2 | 13 | – |
| CasinoReviews | 8 | – | – |
| Casino Guru | 3 | 1 | – |
Block 13
The newest records about Casino Room as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
4.0 of 5 stars
United Kingdom · Trustpilot
1.0 of 5 stars
United Kingdom · Trustpilot
Account blocked
UnresolvedRussia · latestcasinobonuses.bet
Missing funds
ResolvedWithdrawal refused
Unresolved0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Casino Room is operated by Ellmount Gaming Ltd. and runs under the Ellmount Gaming Affiliates affiliate programme.
Yes. Casino Room holds 2 licences: Malta Gaming Authority, Swedish Gambling Authority.
Casino Room launched in 2005.
Currencies listed for Casino Room: Australian dollars, Bulgarian leva, Brazilian reals, Canadian dollars, Swiss francs, Czech Republic korunas, Danish krone, Euros and 14 more. Its site is available in 7 languages: English, Finnish, German, Norwegian and 3 more.
Casino Room is listed in 13 markets: Australia, Canada, Czechia, Finland, Germany, Japan, New Zealand, Norway and 5 more.
We read 11 live offers for Canada on the Casino Room site itself.
Players have filed 23 complaints and written 198 reviews about Casino Room. Players rate Casino Room 2.95 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 20% of the 20 complaints about Casino Room with a labelled problem. Followed by “Withdrawal refused” (15%) and “Account blocked” (10%).
Withdrawals are the topic of 8 complaints about Casino Room: 38% of the 21 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).
70% of the 23 complaints about Casino Room with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Room is 1,178th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 60% of the rated reviews give four or five stars, and 31% give one or two.
The countries named most often in complaints and reviews about Casino Room are Germany (45%), United Kingdom (21%) and Russia (7.8%).
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Casino Room, and ones players rate about the same.
Casinos whose player rating is closest to that of Casino Room.
