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Spin Genie Casino

Player complaints and reviews about Spin Genie Casino, plus its operator (Prime Partners), licences and welcome offers.

spingenie.com
Capture of the Spin Genie Casino website

About

Spin Genie Casino belongs to the Prime Partners affiliate programme. The site launched in 2020. It holds licences from Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Danish, French, German. 11 account currencies are listed, including British pounds sterling, Euros, Swiss francs, US dollars. We list 6 welcome offers.

Spin Genie Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Spin Genie Casino site for Canada, we found 6 promotions.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

2,219 records

What players report about Spin Genie Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

26

69% resolved, of those with a known outcome

Total reviews

2,193

Across all review sites

Player rating

2.93 / 5

Trustpilot 3.1 · AskGamblers 2.75

GEO markets

23

Countries stated on 99% of records

Spin Genie Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spin Genie Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 26 complaints and 2,193 reviews about Spin Genie Casino on 5 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 453 reviews. Reviews are down 5% on the 12 months before (475). The average review rating fell from 3.31 to 2.92 out of 5 year on year.

The problem players report most often is “Verification delay”: 23% of the 26 complaints with a labelled problem. Next come “Documents rejected or requested again” (19%) and “Withdrawal delay” (19%). Complaints about “KYC / verification” make up 46% of those with a topic, against 5% across all brands.

Of the 26 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Spin Genie Casino 1,179th of 1,916 casinos with at least 10 such complaints.

Reviewers give Spin Genie Casino 3.52 out of 5 on average over 2,193 rated reviews, against 3.44 across all brands. 62% of the ratings are four or five stars, and 32% are one or two. The review sites’ own scores average 2.93 out of 5 across 2 sites. By that score, Spin Genie Casino ranks 2,560th of 4,287 rated casinos. Reviewers most often praise “Games” (583 reviews), “Withdrawals” (313 reviews) and “Website & app” (308 reviews). The most common criticism concerns “Withdrawals” (301 reviews), “Bonuses” (287 reviews) and “Customer support” (287 reviews).

The countries players state most often are United Kingdom (90%), Canada (4.2%) and Spain (2.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Spin Genie Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Verification delay23%6
  • Documents rejected or requested again19%5
  • Withdrawal delay19%5
  • Account closed7.7%2
  • Account blocked3.8%1
  • Bonus not credited3.8%1
  • Wagering terms3.8%1
  • Source of funds checks3.8%1
  • Other problems15%4
Share of the 26 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification46%12
  • Withdrawal23%6
  • Account12%3
  • Bonus7.7%2
  • Payments & refunds3.8%1
  • Responsible gambling3.8%1
  • Technical3.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved69%18
  • Unresolved31%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spin Genie Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spin Genie Casino against the market
MeasureSpin Genie CasinoAll brands
Complaints resolved69%59%
Average review rating3.523.44
Complaints per 100 reviews1.226.4
Share of “KYC / verification” complaints46%5%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars50%1,091
  • 4 stars12%271
  • 3 stars5.7%126
  • 2 stars4.2%92
  • 1 star28%613
Share of 2,193 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games33%583
  • Withdrawals18%313
  • Website & app17%308
  • Bonuses17%304
  • Customer support9.1%163
  • Fairness & RTP2.8%50
Share of the 1,787 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals17%301
  • Bonuses16%287
  • Customer support16%287
  • Fairness & RTP9.2%165
  • KYC / verification7.6%136
  • Trust & licence4.5%81
Share of the 1,787 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom90%1,982
  • Canada4.2%92
  • Spain2.5%55
  • New Zealand0.9%19
  • Ireland0.5%11
  • Brazil0.4%8
  • United States0.3%7
  • Sweden0.2%5
  • Germany0.1%2
  • France0.1%2
  • Other countries0.6%14
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–3752.91
20254–5443.27
20244–831.57
20238–3373.57
20224–5774.14
20211–2534.23
20200–8–
20191–3–
20182–2–
20170–6–
20160–5–
20151–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,1733.1 / 5
Casino Guru159–
AskGamblers4112.75 / 5
Casinomeister4––
CasinoReviews3––

Block 13

Latest complaints and reviews

The newest records about Spin Genie Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Documents rejected or requested again

    Unresolved
  • Complaint

    Site or app problems

    Resolved

    Spain · Casino Guru

  • Complaint

    Verification delay

    Unresolved

33 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Spin Genie Casino

Who owns Spin Genie Casino?

Spin Genie Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.

Is Spin Genie Casino licensed?

Yes. Spin Genie Casino holds 4 licences: Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Spin Genie Casino founded?

Spin Genie Casino launched in 2020.

Which currencies does Spin Genie Casino accept?

Currencies listed for Spin Genie Casino: British pounds sterling, Euros, Swiss francs, US dollars, Australian dollars, Canadian dollars, Danish krone, Swedish kronor and 3 more. Its site is available in 6 languages: English, Danish, French, German and 2 more.

What welcome bonuses does Spin Genie Casino offer?

6 welcome offers are listed for Spin Genie Casino. The first on the list is “150 EXTRA SPINS on Big Bass Bonanza”, with a 60× wagering requirement.

Which countries is Spin Genie Casino available in?

Spin Genie Casino is listed in 10 markets: Australia, Belgium, Canada, France, Germany, South Africa, Spain, Sweden and 2 more.

What bonuses and promotions does Spin Genie Casino run in Canada?

We read 6 live offers for Canada on the Spin Genie Casino site itself.

What do players say about Spin Genie Casino?

Players have filed 26 complaints and written 2,193 reviews about Spin Genie Casino. Players rate Spin Genie Casino 2.93 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Spin Genie Casino?

“Verification delay” – 23% of the 26 complaints about Spin Genie Casino with a labelled problem. Followed by “Documents rejected or requested again” (19%) and “Withdrawal delay” (19%).

Do players report withdrawal problems at Spin Genie Casino?

Withdrawals are the topic of 6 complaints about Spin Genie Casino: 23% of the 26 with a topic. The most common withdrawal problem is “Withdrawal delay” (83% of them).

Does Spin Genie Casino resolve player complaints?

69% of the 26 complaints about Spin Genie Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Spin Genie Casino is 1,179th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spin Genie Casino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 62% of the rated reviews give four or five stars, and 32% give one or two.

How many complaints has Spin Genie Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 1 complaint about Spin Genie Casino.

Where do Spin Genie Casino’s players come from?

The countries named most often in complaints and reviews about Spin Genie Casino are United Kingdom (90%), Canada (4.2%) and Spain (2.5%).