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Casino profile

Mega Casino

Player complaints and reviews about Mega Casino, plus its operator (Prime Partners), licences and welcome offers.

megacasino.com
Capture of the Mega Casino website

About

Mega Casino belongs to the Prime Partners affiliate programme. The site launched in 2010. It holds licences from Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Danish, French, German. 11 account currencies are listed, including Euros, British pounds sterling, Swiss francs, US dollars. We list 4 welcome offers.

Mega Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Mega Casino site for Finland, we found 13 promotions and a loyalty programme with 7 tiers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

13 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Live Casino Yes

    LEARN MORE
    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

  2. 2

    Min. Bet £5.00

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    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

  3. 3

    Max. Bet £5

    LEARN MORE
    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

  4. 4

    RTP 98%

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    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

  5. 5

    Special Bets Yes

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    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

  6. 6

    Statistics Yes

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    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

  7. 7

    Produced by Playtech

    LEARN MORE
    1st Deposit (min £10). Game: Big Bass Splash, Spin Value: £0.1. WR 10x free spin winnings (Slots only). Max Bet: £5 or 10% of Free Spin winnings (min £0.10), whichever is lower. Starts: 01/07/2026, Ends: 16/08/2026 GMT. Use code: BMM130. Bonus Policy applies.

Player Intelligence

2,162 records

What players report about Mega Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

52

69% resolved, of those with a known outcome

Total reviews

2,110

Across all review sites

Player rating

3.18 / 5

Trustpilot 3.3 · AskGamblers 3.05

GEO markets

34

Countries stated on 98% of records

Mega Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Mega Casino, the way Player Intelligence PRO computes it.

Since 2011, players have posted 52 complaints and 2,110 reviews about Mega Casino on 6 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 679 reviews. Reviews are up 7% on the 12 months before (633). The average review rating rose from 3.04 to 3.16 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 30% of the 50 complaints with a labelled problem. Next come “Withdrawal refused” (24%) and “Verification delay” (16%). Complaints about “Withdrawal” make up 52% of those with a topic, against 29% across all brands.

Of the 39 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Mega Casino 1,184th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 65%.

Reviewers give Mega Casino 2.72 out of 5 on average over 2,094 rated reviews, against 3.44 across all brands. 41% of the ratings are four or five stars, and 54% are one or two. The review sites’ own scores average 3.18 out of 5 across 2 sites. By that score, Mega Casino ranks 2,233rd of 4,286 rated casinos. Reviewers most often praise “Games” (289 reviews), “Withdrawals” (226 reviews) and “Website & app” (174 reviews). The most common criticism concerns “Withdrawals” (506 reviews), “Customer support” (357 reviews) and “Bonuses” (340 reviews).

The countries players state most often are United Kingdom (92%), Denmark (1.4%) and Brazil (1.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Mega Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

The game selection appears to be a strong point, with overwhelmingly positive feedback. However, customers frequently report issues with payments and a concerning number express dissatisfaction with customer support.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay30%15
  • Withdrawal refused24%12
  • Verification delay16%8
  • Bonus winnings confiscated10%5
  • Deposit not credited6%3
  • Documents rejected or requested again4%2
  • Self-exclusion4%2
  • Bonus not credited2%1
  • Other problems4%2
Share of the 50 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal52%27
  • KYC / verification19%10
  • Bonus12%6
  • Deposit7.7%4
  • Payments & refunds3.8%2
  • Responsible gambling3.8%2
  • Other1.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved52%27
  • Open25%13
  • Unresolved23%12
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Mega Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Mega Casino against the market
MeasureMega CasinoAll brands
Complaints resolved69%59%
Average review rating2.723.44
Complaints per 100 reviews2.526.4
Share of “Withdrawal” complaints52%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2011201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars33%695
  • 4 stars8%168
  • 3 stars5.1%106
  • 2 stars5%104
  • 1 star49%1,021
Share of 2,094 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games17%289
  • Withdrawals13%226
  • Website & app10%174
  • Bonuses8.4%141
  • Customer support5.9%99
  • Deposits & payment methods2.4%41
Share of the 1,681 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals30%506
  • Customer support21%357
  • Bonuses20%340
  • Fairness & RTP15%248
  • KYC / verification9.5%160
  • Trust & licence8.1%136
Share of the 1,681 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2011201220132014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom92%1,939
  • Denmark1.4%30
  • Brazil1.3%27
  • Canada1%22
  • Ireland0.8%17
  • Spain0.7%14
  • Germany0.5%10
  • United States0.4%8
  • Netherlands0.3%7
  • Lithuania0.2%5
  • Other countries1.7%35
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–5943.23
20253–6353.05
20244–4692.33
202315–1861.92
20221385%941.63
20211–381.55
20200–392.12
20191–11–
20183–4–
20171–3–
20164–8–
20152–5–
20141–11–
20130–11–
20120–1–
20110–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,0633.3 / 5
AskGamblers10303.05 / 5
Casino Guru2215–
Reclame Aqui141–
CasinoReviews6––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Mega Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    4.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal refused

    Unresolved

67 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Mega Casino

Who owns Mega Casino?

Mega Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.

Is Mega Casino licensed?

Yes. Mega Casino holds 4 licences: Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Mega Casino founded?

Mega Casino launched in 2010.

Which currencies does Mega Casino accept?

Currencies listed for Mega Casino: Euros, British pounds sterling, Swiss francs, US dollars, Australian dollars, Canadian dollars, Danish krone, Swedish kronor and 3 more. Its site is available in 6 languages: English, Danish, French, German and 2 more.

What welcome bonuses does Mega Casino offer?

4 welcome offers are listed for Mega Casino. The first on the list is “25 FREE SPINS on Book of Dead”, with a 60× wagering requirement.

Which countries is Mega Casino available in?

Mega Casino is listed in 10 markets: Australia, Belgium, Canada, France, Germany, South Africa, Spain, Sweden and 2 more.

What bonuses and promotions does Mega Casino run in Finland?

We read 13 live offers for Finland on the Mega Casino site itself.

Does Mega Casino have a loyalty programme in Finland?

Yes. Its loyalty programme for Finland has 7 tiers.

What do players say about Mega Casino?

Players have filed 52 complaints and written 2,110 reviews about Mega Casino. Players rate Mega Casino 3.18 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Mega Casino?

“Withdrawal delay” – 30% of the 50 complaints about Mega Casino with a labelled problem. Followed by “Withdrawal refused” (24%) and “Verification delay” (16%).

Do players report withdrawal problems at Mega Casino?

Withdrawals are the topic of 27 complaints about Mega Casino: 52% of the 52 with a topic. The most common withdrawal problem is “Withdrawal delay” (56% of them). Of the withdrawal complaints with a known outcome, 65% were resolved.

Does Mega Casino resolve player complaints?

69% of the 39 complaints about Mega Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Mega Casino is 1,184th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Mega Casino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 41% of the rated reviews give four or five stars, and 54% give one or two.

How many complaints has Mega Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 4 complaints about Mega Casino.

Where do Mega Casino’s players come from?

The countries named most often in complaints and reviews about Mega Casino are United Kingdom (92%), Denmark (1.4%) and Brazil (1.3%).