Exclusive
150 EXTRA SPINS on Big Bass Bonanza
- Free spins
- 150
- Min deposit
- C$10
- Wagering
- 60x
- Max bet
- C$5 or 10% of starting bonus value
Casino profile
Player complaints and reviews about Spin Genie Casino, plus its operator (Prime Partners), licences and welcome offers.

Spin Genie Casino belongs to the Prime Partners affiliate programme. The site launched in 2020. It holds licences from Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Danish, French, German. 11 account currencies are listed, including British pounds sterling, Euros, Swiss francs, US dollars. We list 6 welcome offers.
Spin Genie Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Spin Genie Casino site for Canada, we found 6 promotions.
This brand is listed in 10 markets. Pick one to see what it offers there.
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
Exclusive
Exclusive
Wagering applies to the bonus amount.
6 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Recevez votre bonus de bienvenue aux machines à sous en ligne pour les joueurs du Canada
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Électrisez votre jeu avec notre bonus de recharge
Chez Spin Genie, nous apprécions nos joueurs fidèles tout au long de l'année. C'est pourquoi, en effectuant un dépôt éligible, un certain nombre de joueurs peuvent être récompensés par notre bonus de recharge…
Recevez 108 tours gratuits en vous inscrivant sur Spin Genie!
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Des tours gratuits quotidiens pour les joueurs qui reviennent dans notre meilleur casino canadien
Chez Spin Genie, les plaisirs ne s'arrêtent pas à nos bonus de bienvenue. Nous nous soucions de nos joueurs et nous aimons notre fidèle communauté de joueurs de…
2,217 records
What players report about Spin Genie Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
26
69% resolved, of those with a known outcome
Total reviews
2,191
Across all review sites
Player rating
2.93 / 5
Trustpilot 3.1 · AskGamblers 2.75
GEO markets
23
Countries stated on 99% of records
Every figure below is computed from the complaints and reviews collected about Spin Genie Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 26 complaints and 2,191 reviews about Spin Genie Casino on 5 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 452 reviews. Reviews are down 5% on the 12 months before (475). The average review rating fell from 3.31 to 2.93 out of 5 year on year.
The problem players report most often is “Verification delay”: 23% of the 26 complaints with a labelled problem. Next come “Documents rejected or requested again” (19%) and “Withdrawal delay” (19%). Complaints about “KYC / verification” make up 46% of those with a topic, against 5% across all brands.
Of the 26 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Spin Genie Casino 1,184th of 1,917 casinos with at least 10 such complaints.
Reviewers give Spin Genie Casino 3.52 out of 5 on average over 2,191 rated reviews, against 3.44 across all brands. 62% of the ratings are four or five stars, and 32% are one or two. The review sites’ own scores average 2.93 out of 5 across 2 sites. By that score, Spin Genie Casino ranks 2,558th of 4,286 rated casinos. Reviewers most often praise “Games” (583 reviews), “Withdrawals” (312 reviews) and “Website & app” (307 reviews). The most common criticism concerns “Withdrawals” (301 reviews), “Bonuses” (287 reviews) and “Customer support” (287 reviews).
The countries players state most often are United Kingdom (90%), Canada (4.2%) and Spain (2.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Spin Genie Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Spin Genie Casino | All brands |
|---|---|---|
| Complaints resolved | 69% | 59% |
| Average review rating | 3.52 | 3.44 |
| Complaints per 100 reviews | 1.2 | 26.4 |
| Share of “KYC / verification” complaints | 46% | 5% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 2 |
| 2019 | 3 |
| 2020 | 8 |
| 2021 | 253 |
| 2022 | 577 |
| 2023 | 337 |
| 2024 | 83 |
| 2025 | 544 |
| 2026 | 373 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2016 | 2.9 |
| 2017 | 1.83 |
| 2018 | 2 |
| 2019 | 2.33 |
| 2020 | 1.38 |
| 2021 | 4.24 |
| 2022 | 4.13 |
| 2023 | 3.57 |
| 2024 | 1.57 |
| 2025 | 3.27 |
| 2026 | 2.91 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 373 | 2.91 |
| 2025 | 4 | – | 544 | 3.27 |
| 2024 | 4 | – | 83 | 1.57 |
| 2023 | 8 | – | 337 | 3.57 |
| 2022 | 4 | – | 577 | 4.14 |
| 2021 | 1 | – | 253 | 4.23 |
| 2020 | 0 | – | 8 | – |
| 2019 | 1 | – | 3 | – |
| 2018 | 2 | – | 2 | – |
| 2017 | 0 | – | 6 | – |
| 2016 | 0 | – | 5 | – |
| 2015 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 2,171 | 3.1 / 5 |
| Casino Guru | 15 | 9 | – |
| AskGamblers | 4 | 11 | 2.75 / 5 |
| Casinomeister | 4 | – | – |
| CasinoReviews | 3 | – | – |
Block 13
The newest records about Spin Genie Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
5.0 of 5 stars
United Kingdom · Trustpilot
2.0 of 5 stars
United Kingdom · Trustpilot
Documents rejected or requested again
UnresolvedSite or app problems
ResolvedSpain · Casino Guru
Verification delay
Unresolved32 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Spin Genie Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.
Yes. Spin Genie Casino holds 4 licences: Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.
Spin Genie Casino launched in 2020.
Currencies listed for Spin Genie Casino: British pounds sterling, Euros, Swiss francs, US dollars, Australian dollars, Canadian dollars, Danish krone, Swedish kronor and 3 more. Its site is available in 6 languages: English, Danish, French, German and 2 more.
6 welcome offers are listed for Spin Genie Casino. The first on the list is “150 EXTRA SPINS on Big Bass Bonanza”, with a 60× wagering requirement.
Spin Genie Casino is listed in 10 markets: Australia, Belgium, Canada, France, Germany, South Africa, Spain, Sweden and 2 more.
We read 6 live offers for Canada on the Spin Genie Casino site itself.
Players have filed 26 complaints and written 2,191 reviews about Spin Genie Casino. Players rate Spin Genie Casino 2.93 out of 5 on average across the 2 sites that publish one.
“Verification delay” – 23% of the 26 complaints about Spin Genie Casino with a labelled problem. Followed by “Documents rejected or requested again” (19%) and “Withdrawal delay” (19%).
Withdrawals are the topic of 6 complaints about Spin Genie Casino: 23% of the 26 with a topic. The most common withdrawal problem is “Withdrawal delay” (83% of them).
69% of the 26 complaints about Spin Genie Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spin Genie Casino is 1,184th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 62% of the rated reviews give four or five stars, and 32% give one or two.
In the 12 months to November 5, 2026, players filed 1 complaint about Spin Genie Casino.
The countries named most often in complaints and reviews about Spin Genie Casino are United Kingdom (90%), Canada (4.2%) and Spain (2.5%).
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.