Casino profile
Player complaints and reviews about Prime Casino, plus its operator (Prime Partners), licences and welcome offers.
Prime Casino belongs to the Prime Partners affiliate programme. The site launched in 2007. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is in English. 7 account currencies are listed, including Euros, British pounds sterling, Norwegian kroner, US dollars.
Prime Casino is listed in 3 markets: United Kingdom, New Zealand and India. On the Prime Casino site for New Zealand, we found 4 welcome bonuses. In New Zealand, Prime Casino accepts 7 payment methods, among them Apple Pay, Mastercard, PayPal and Paysafecard.
This brand is listed in 3 markets. Pick one to see what it offers there.
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Choose Your Welcome Offer At Prime Casino
Embark on your gaming journey with Prime Casino with a choice of welcome offers, exciting promotions, innovative features and one of the biggest selections of online casino games available.
Find out below what we have…
Discover Prime Casinos Free Spins Bonus
At Prime Casino we have an incredible free spins bonus available to claim on your first deposit. Embark on your online casino journey with 151 free spins on the smash hit slot Big Bass Splash, or enjoy weekly free spins…
Gold Standard Live Casino Gameplay With Golden Chips
At Prime Casino, we know all our players are unique and exciting characters with their own gameplay preferences. That’s why we work hard to ensure we don’t just spoil new players or slots fans, but also our…
A Promotion With a Twist! Introducing Prize Twister
Prize Twister is an exciting bonus game featured at Prime Casino that can award players with stellar prizes. Spins for the Prize Twister are free and cannot be purchased, meaning that players need to earn…
7 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Apple Pay | – | E-wallet | – | – | – |
| Mastercard | – | Card | – | – | – |
| PayPal | – | E-wallet | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Payz | – | E-wallet | – | – | – |
| Trustly | – | Bank transfer | – | – | – |
| Visa | – | Card | – | – | – |
Apple Pay
E-wallet
–
Mastercard
Card
–
PayPal
E-wallet
–
Paysafecard
Voucher
–
Payz
E-wallet
–
Trustly
Bank transfer
–
Visa
Card
–
63 records
What players report about Prime Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
16
77% resolved, of those with a known outcome
Total reviews
47
Across all review sites
Player rating
2.6 / 5
AskGamblers 2.9 · Trustpilot 2.3
GEO markets
8
Countries stated on 60% of records
Every figure below is computed from the complaints and reviews collected about Prime Casino, the way Player Intelligence PRO computes it.
Since 2007, players have posted 16 complaints and 47 reviews about Prime Casino on 5 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 16 reviews.
The problem players report most often is “Documents rejected or requested again”: 25% of the 16 complaints with a labelled problem. Next come “Withdrawal delay” (25%) and “Withdrawal refused” (19%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.
Of the 13 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts Prime Casino 921st of 1,916 casinos with at least 10 such complaints.
Reviewers give Prime Casino 2.25 out of 5 on average over 40 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 2.6 out of 5 across 2 sites. By that score, Prime Casino ranks 3,019th of 4,287 rated casinos. Reviewers most often praise “Games” (14 reviews), “Bonuses” (12 reviews) and “Withdrawals” (8 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Bonuses” (10 reviews) and “Customer support” (9 reviews).
The countries players state most often are United Kingdom (45%), Ireland (34%) and Spain (7.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Prime Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2007 | 1 |
| 2008 | 0 |
| 2009 | 2 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 0 |
| 2016 | 1 |
| 2017 | 0 |
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 0 |
| 2025 | 2 |
| 2026 | 2 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Prime Casino | All brands |
|---|---|---|
| Complaints resolved | 77% | 59% |
| Average review rating | 2.25 | 3.44 |
| Complaints per 100 reviews | 34 | 26.4 |
| Share of “Withdrawal” complaints | 50% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2013 | 6 |
| 2014 | 6 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 1 |
| 2025 | 9 |
| 2026 | 13 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2014 | 2.6 |
| 2015 | 2.5 |
| 2016 | 3.67 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 1.44 |
| 2026 | 1.92 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 2 | – | 13 | – |
| 2025 | 2 | – | 9 | – |
| 2024 | 0 | – | 1 | – |
| 2023 | 3 | – | 5 | – |
| 2022 | 1 | – | 2 | – |
| 2018 | 1 | – | 0 | – |
| 2016 | 1 | – | 3 | – |
| 2015 | 0 | – | 2 | – |
| 2014 | 1 | – | 6 | – |
| 2013 | 1 | – | 6 | – |
| 2009 | 2 | – | 0 | – |
| 2007 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 22 | 2.3 / 5 |
| AskGamblers | 3 | 17 | 2.9 / 5 |
| Casino Guru | 8 | 8 | – |
| Casinomeister | 4 | – | – |
| LCB | 1 | – | – |
Block 13
The newest records about Prime Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
Jersey · Trustpilot
5.0 of 5 stars
Ireland · Trustpilot
Withdrawal refused
ResolvedSpain · Casino Guru
Documents rejected or requested again
ResolvedIreland · Casino Guru
Withdrawal delay
ResolvedIreland · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Prime Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.
Yes. Prime Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
Prime Casino launched in 2007.
Currencies listed for Prime Casino: Euros, British pounds sterling, Norwegian kroner, US dollars, New Zealand dollars, Indian rupees, Swedish kronor. Its site is available in one language: English.
Prime Casino is listed in 3 markets: India, New Zealand, United Kingdom.
The Prime Casino cashier for New Zealand lists 7 payment methods: Apple Pay, Mastercard, PayPal, Paysafecard, Payz, Trustly and 1 more.
We read 4 live offers for New Zealand on the Prime Casino site itself.
Players have filed 16 complaints and written 47 reviews about Prime Casino. Players rate Prime Casino 2.6 out of 5 on average across the 2 sites that publish one.
“Documents rejected or requested again” – 25% of the 16 complaints about Prime Casino with a labelled problem. Followed by “Withdrawal delay” (25%) and “Withdrawal refused” (19%).
Withdrawals are the topic of 8 complaints about Prime Casino: 50% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).
77% of the 13 complaints about Prime Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Prime Casino is 921st. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 33% of the rated reviews give four or five stars, and 60% give one or two.
In the 12 months to November 5, 2026, players filed 3 complaints about Prime Casino.
The countries named most often in complaints and reviews about Prime Casino are United Kingdom (45%), Ireland (34%) and Spain (7.9%).
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Prime Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of Prime Casino.
