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Casino profile

Zet Casino

Player complaints and reviews about Zet Casino, plus its operator (Mate Affiliates), licences and welcome offers.

zetcasino.com
zetcasino.com
Capture of the Zet Casino website

Profile

Website
zetcasino.com
Established
2018
Operator
Mate Affiliatesaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • Finnish
  • German
  • Hungarian
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Turkish
  • Italian
  • French
  • Spanish
  • Arabic
  • Greek
Currencies
  • Canadian dollars
  • Chinese yuan
  • Euros
  • Hungarian forints
  • Japanese yen
  • Norwegian kroner
  • Polish zlotys
  • Turkish Lira
  • New Zealand dollars
  • Indian rupees
  • US dollars
  • Brazilian reals
  • Czech Republic korunas
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Swiss francs
  • Thai baht
  • Singapore dollars
  • Nigerian nairas
  • South African Rand
  • Bitcoin
  • Litecoin
  • Ethereum
  • Ripple Show more

About

Zet Casino belongs to the Mate Affiliates affiliate programme. The site launched in 2018. It holds a licence from Anjouan Gaming Board. The interface is available in 14 languages, including English, Finnish, German, Hungarian. 25 account currencies are listed, including Canadian dollars, Chinese yuan, Euros, Hungarian forints. We list 11 welcome offers.

Zet Casino is listed in 26 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 26 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

422 records

What players report about Zet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

44

93% resolved, of those with a known outcome

Total reviews

378

Across all review sites

Player rating

2.95 / 5

Trustpilot 1.6 · AskGamblers 2.55 · casino.ru 4.7

GEO markets

24

Countries stated on 78% of records

Zet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Zet Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 44 complaints and 378 reviews about Zet Casino on 4 sites. In the 12 months to November 5, 2026, they filed 12 complaints and posted 12 reviews. Reviews are down 60% on the 12 months before (30).

The problem players report most often is “Withdrawal delay”: 68% of the 40 complaints with a labelled problem. Next come “Deposit not credited” (7.5%) and “Withdrawal refused” (7.5%). Complaints about “Withdrawal” make up 68% of those with a topic, against 29% across all brands.

Of the 44 complaints with a known outcome, 93% were resolved, against 59% across all brands. That puts Zet Casino 256th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 93%.

Reviewers give Zet Casino 1.81 out of 5 on average over 362 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 76% are one or two. The review sites’ own scores average 2.95 out of 5 across 3 sites. By that score, Zet Casino ranks 2,541st of 4,286 rated casinos. Reviewers most often praise “Customer support” (49 reviews), “Games” (43 reviews) and “Withdrawals” (40 reviews). The most common criticism concerns “Withdrawals” (192 reviews), “Customer support” (115 reviews) and “Trust & licence” (73 reviews).

The countries players state most often are Germany (58%), Italy (18%) and Canada (7.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about Zet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast registration process and the user-friendly interface, which works well even on older devices. Additionally, many enjoyed the variety of slots available on the site.

Players expressed frustration with the lengthy withdrawal times, often taking weeks instead of the stated 3 days. There were also complaints about the unhelpful customer support and limitations on withdrawal amounts, particularly for high rollers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay68%27
  • Deposit not credited7.5%3
  • Withdrawal refused7.5%3
  • Account closed5%2
  • Self-exclusion5%2
  • Verification delay2.5%1
  • Unfair terms2.5%1
  • Other problems2.5%1
Share of the 40 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal68%30
  • Account6.8%3
  • Deposit6.8%3
  • Other6.8%3
  • KYC / verification4.5%2
  • Responsible gambling4.5%2
  • Payments & refunds2.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved93%41
  • Unresolved6.8%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Zet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Zet Casino against the market
MeasureZet CasinoAll brands
Complaints resolved93%59%
Average review rating1.813.44
Complaints per 100 reviews11.626.4
Share of “Withdrawal” complaints68%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars13%48
  • 4 stars6.4%23
  • 3 stars4.7%17
  • 2 stars2.8%10
  • 1 star73%264
Share of 362 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support14%49
  • Games12%43
  • Withdrawals12%40
  • Bonuses6.3%22
  • Website & app5.8%20
  • Deposits & payment methods3.5%12
Share of the 347 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals55%192
  • Customer support33%115
  • Trust & licence21%73
  • Bonuses14%47
  • Fairness & RTP12%43
  • Deposits & payment methods8.6%30
Share of the 347 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany58%190
  • Italy18%60
  • Canada7.9%26
  • Poland3.4%11
  • Austria1.8%6
  • Finland1.5%5
  • Ireland1.5%5
  • United Kingdom0.9%3
  • Greece0.9%3
  • Russia0.9%3
  • Other countries4.9%16
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261292%10–
20259–302.18
20243–230.96
20233–381.88
20229–951.66
20212–1321.75
20201–15–
20194–19–
20180–16–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3141.6 / 5
AskGamblers43452.55 / 5
latestcasinobonuses.bet118–
casino.ru–14.7 / 5

Block 13

Latest complaints and reviews

The newest records about Zet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Finland · AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Canada · AskGamblers

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru.

Questions about Zet Casino

Who owns Zet Casino?

Zet Casino is operated by IGplay and runs under the Mate Affiliates affiliate programme.

Is Zet Casino licensed?

Yes. Zet Casino holds a licence from Anjouan Gaming Board.

When was Zet Casino founded?

Zet Casino launched in 2018.

Which currencies does Zet Casino accept?

Currencies listed for Zet Casino: Canadian dollars, Chinese yuan, Euros, Hungarian forints, Japanese yen, Norwegian kroner, Polish zlotys, Turkish Lira and 17 more. Its site is available in 14 languages: English, Finnish, German, Hungarian and 10 more.

What welcome bonuses does Zet Casino offer?

11 welcome offers are listed for Zet Casino. The first on the list is “100% up to €500 + 200 Free Spins + 1 Bonus Crab, Welcome Bonus at Zet Casino”, with a 35× wagering requirement.

Which countries is Zet Casino available in?

Zet Casino is listed in 26 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 18 more.

What do players say about Zet Casino?

Players have filed 44 complaints and written 378 reviews about Zet Casino. Players rate Zet Casino 2.95 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Zet Casino?

“Withdrawal delay” – 68% of the 40 complaints about Zet Casino with a labelled problem. Followed by “Deposit not credited” (7.5%) and “Withdrawal refused” (7.5%).

Do players report withdrawal problems at Zet Casino?

Withdrawals are the topic of 30 complaints about Zet Casino: 68% of the 44 with a topic. The most common withdrawal problem is “Withdrawal delay” (90% of them). Of the withdrawal complaints with a known outcome, 93% were resolved.

Does Zet Casino resolve player complaints?

93% of the 44 complaints about Zet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Zet Casino is 256th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Zet Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 20% of the rated reviews give four or five stars, and 76% give one or two.

How many complaints has Zet Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 12 complaints about Zet Casino.

Where do Zet Casino’s players come from?

The countries named most often in complaints and reviews about Zet Casino are Germany (58%), Italy (18%) and Canada (7.9%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Zet Casino, and ones players rate about the same.