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Casino profile

Sol Casino in Germany

Player complaints and reviews about Sol Casino, plus its operator (Royal Partners), licences and welcome offers.

sol.casino
sol.casino
Capture of the Sol Casino website

Profile

Website
sol.casino
Established
2019
Operator
Royal Partnersaffiliate programme
Company
Galaktika N.V.
Licences
Languages
  • English
  • French
  • Russian
  • German
  • Spanish
  • Portuguese
  • Turkish
Currencies
  • Euros
  • US dollars
  • Russian rubles
  • Ukrainian hryvnias
  • Kazakhstani tenges
  • Norwegian kroner
  • Polish zlotys
  • Turkish Lira
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Brazilian reals
  • Indian rupees
  • Chilean pesos
  • Peruvian nuevos soles
  • Mexican pesos
  • South African Rand
  • Hungarian forints Show more

About

Sol Casino belongs to the Royal Partners affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, French, Russian, German. 18 account currencies are listed, including Euros, US dollars, Russian rubles, Ukrainian hryvnias. We list 15 welcome offers.

Licensee

The company that holds the Curaçao licence for Sol Casino, as the licence register names it.

Legal name
Galaktika N.V.
Curaçao licence reference
OGL/2024/169/0146
Registration number (Curaçao Chamber of Commerce)
140803

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player complaints and reviews in Germany

57 records

57 of the 933 records about Sol Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

20

95% resolved, of those with a known outcome

Total reviews

37

Across all review sites

Player rating

2.81 / 5

37 ratings by these players

Share of all records

6.1%

of 933 about Sol Casino

What players in Germany say about Sol Casino

Players in Germany have filed 20 complaints and written 37 reviews about Sol Casino. That is 6.1% of the 933 records about it from every market. Complaints make up 35% of their records, against 24% across all markets. Their reviews rate it 2.81 out of 5 on average (37 ratings), against 3.93 across all markets. 54% of their rated reviews give one or two stars; across all markets the share is 21%.

The most common problem in their complaints is “Withdrawal delay”: 40% of 20 complaints with a labelled problem (25% across all markets). 95% of their 20 complaints with a known outcome were resolved, against 72% across all markets. In the last 12 months: 2 complaints and 3 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Sol Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records35%24%
Resolved, of complaints with a known outcome95%72%
Average review rating, out of 52.813.93
Reviews rated 1–2 stars54%21%
Withdrawal delay, of labelled complaints40%25%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay40%8
  • Deposit not credited25%5
  • Self-exclusion15%3
  • Wagering terms10%2
  • Account blocked5%1
  • Gambling limits5%1
Share of the 20 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal40%8
  • Deposit25%5
  • Responsible gambling20%4
  • Bonus10%2
  • Account5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%19
  • Unresolved5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars35%13
  • 4 stars11%4
  • 2 stars8.1%3
  • 1 star46%17
Share of 37 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals43%16
  • Customer support32%12
  • Games30%11
  • KYC / verification19%7
  • Bonuses14%5
  • Website & app14%5
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP24%9
  • Bonuses22%8
  • Customer support14%5
  • Withdrawals14%5
  • Deposits & payment methods11%4
  • Account8.1%3
Share of the 37 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–1–
20251–2–
20245–1–
20238–15–
20223–18–
20211–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru2023–
Trustpilot–14–

Block 11

Latest complaints and reviews

The newest records about Sol Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Account blocked

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    2.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Sol Casino in Germany

How many complaints and reviews about Sol Casino come from players in Germany?

57 of the 933 complaints and reviews about Sol Casino come from players in Germany. Across all its markets, 224 complaints have a known outcome, and 72% of them were resolved.

Who owns Sol Casino?

Sol Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.

Is Sol Casino licensed?

Yes. Sol Casino holds a licence from Curacao Gaming Control Board.

When was Sol Casino founded?

Sol Casino launched in 2019.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Sol Casino, and ones players rate about the same.