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Casino profile

Sol Casino

Player complaints and reviews about Sol Casino, plus its operator (Royal Partners), licences and welcome offers.

sol.casino
Capture of the Sol Casino website

About

Sol Casino belongs to the Royal Partners affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, French, Russian, German. 18 account currencies are listed, including Euros, US dollars, Russian rubles, Ukrainian hryvnias. We list 15 welcome offers.

Sol Casino is listed in 17 markets, among them Canada, Germany, France and Belgium. The registration form for Australia has 2 fields: e-mail and password.

Licensee

The company that holds the Curaçao licence for Sol Casino, as the licence register names it.

Legal name
Galaktika N.V.
Curaçao licence reference
OGL/2024/169/0146
Registration number (Curaçao Chamber of Commerce)
140803

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Sign-up requirements

4 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password

Player Intelligence

933 records

What players report about Sol Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

227

72% resolved, of those with a known outcome

Total reviews

706

Across all review sites

Player rating

4.18 / 5

casino.ru 4.7 · affgambler.ru 4.09 · Trustpilot 2.4 · AskGamblers 4.7 · Tribuna 5.0

GEO markets

48

Countries stated on 38% of records

Sol Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Sol Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 227 complaints and 706 reviews about Sol Casino on 9 sites. In the 12 months to November 4, 2026, they filed 15 complaints and posted 118 reviews. That is 63% fewer complaints than in the 12 months before (41). Reviews are level with the 12 months before (118). The average review rating fell from 3.78 to 3.67 out of 5 year on year. Of the complaints with a known outcome, 92% were resolved in the last 12 months, against 76% in the 12 months before.

The problem players report most often is “Deposit not credited”: 28% of the 204 complaints with a labelled problem. Next come “Withdrawal delay” (25%) and “Withdrawal refused” (12%). Complaints about “Withdrawal” make up 37% of those with a topic, against 29% across all brands.

Of the 224 complaints with a known outcome, 72% were resolved, against 59% across all brands. That puts Sol Casino 1,113th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 72%.

Reviewers give Sol Casino 3.93 out of 5 on average over 679 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 21% are one or two. The review sites’ own scores average 4.18 out of 5 across 5 sites. By that score, Sol Casino ranks 579th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (273 reviews), “Games” (269 reviews) and “Bonuses” (193 reviews). The most common criticism concerns “Withdrawals” (97 reviews), “Bonuses” (91 reviews) and “Fairness & RTP” (72 reviews).

The countries players state most often are Russia (24%), Germany (16%) and Spain (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Sol Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the warm and pleasant design of the casino, which enhances the overall gaming experience. They also praised the quick withdrawal process and responsive customer support, making their gaming sessions enjoyable and hassle-free.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Deposit not credited28%58
  • Withdrawal delay25%50
  • Withdrawal refused12%25
  • Account blocked4.9%10
  • Bonus not credited4.4%9
  • Self-exclusion3.9%8
  • Wagering terms2.9%6
  • Wrong calculation2.5%5
  • Other problems16%33
Share of the 204 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal37%84
  • Deposit27%62
  • Account7.5%17
  • Bonus7%16
  • Payments & refunds7%16
  • Responsible gambling4.4%10
  • Technical4%9
  • KYC / verification3.5%8
  • Other1.8%4
  • Customer support0.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved71%161
  • Unresolved28%63
  • Open1.3%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Sol Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Sol Casino against the market
MeasureSol CasinoAll brands
Complaints resolved72%59%
Average review rating3.933.44
Complaints per 100 reviews32.226.4
Share of “Withdrawal” complaints37%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars64%432
  • 4 stars8.7%59
  • 3 stars6.9%47
  • 2 stars3.5%24
  • 1 star17%117
Share of 679 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals41%273
  • Games40%269
  • Bonuses29%193
  • Website & app25%169
  • Customer support22%148
  • Deposits & payment methods12%82
Share of the 673 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals14%97
  • Bonuses14%91
  • Fairness & RTP11%72
  • Customer support9.5%64
  • Trust & licence5.2%35
  • Website & app3.9%26
Share of the 673 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia24%85
  • Germany16%57
  • Spain10%36
  • Austria6.5%23
  • Brazil5.4%19
  • Canada4.5%16
  • United Kingdom4.2%15
  • Finland2%7
  • Australia1.7%6
  • India1.7%6
  • Other countries24%85
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261390%953.48
20253776%1393.99
20244188%1384.18
20236161%1404.2
20224578%1404.11
20211753%292.68
20207–16–
20196–9–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
affgambler.ru491494.09 / 5
casino.ru–1804.7 / 5
latestcasinobonuses.bet8293–
Casino Guru7082–
Trustpilot–1122.4 / 5
AskGamblers15774.7 / 5
Tribuna–135.0 / 5
forum-casino.com10––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Sol Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, affgambler.ru, Trustpilot, AskGamblers, Tribuna.

Questions about Sol Casino

Who owns Sol Casino?

Sol Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.

Is Sol Casino licensed?

Yes. Sol Casino holds a licence from Curacao Gaming Control Board.

When was Sol Casino founded?

Sol Casino launched in 2019.

Which currencies does Sol Casino accept?

Currencies listed for Sol Casino: Euros, US dollars, Russian rubles, Ukrainian hryvnias, Kazakhstani tenges, Norwegian kroner, Polish zlotys, Turkish Lira and 10 more. Its site is available in 7 languages: English, French, Russian, German and 3 more.

What welcome bonuses does Sol Casino offer?

15 welcome offers are listed for Sol Casino. The first on the list is “100 Free Spins at Sol Casino”, with a 45× wagering requirement.

Which countries is Sol Casino available in?

Sol Casino is listed in 17 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, France, Germany and 9 more.

What does Sol Casino ask for at registration in Australia?

The Sol Casino registration form for Australia has 2 fields: e-mail, password.

What do players say about Sol Casino?

Players have filed 227 complaints and written 706 reviews about Sol Casino. Players rate Sol Casino 4.18 out of 5 on average across the 5 sites that publish one.

What do players complain about most at Sol Casino?

“Deposit not credited” – 28% of the 204 complaints about Sol Casino with a labelled problem. Followed by “Withdrawal delay” (25%) and “Withdrawal refused” (12%).

Do players report withdrawal problems at Sol Casino?

Withdrawals are the topic of 84 complaints about Sol Casino: 37% of the 227 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 72% were resolved.

Does Sol Casino resolve player complaints?

72% of the 224 complaints about Sol Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Sol Casino is 1,113th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Sol Casino?

Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 72% of the rated reviews give four or five stars, and 21% give one or two.

How many complaints has Sol Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 15 complaints about Sol Casino. That is 63% fewer than in the 12 months before, when there were 41.

Where do Sol Casino’s players come from?

The countries named most often in complaints and reviews about Sol Casino are Russia (24%), Germany (16%) and Spain (10%).