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Casino profile

Jet Casino

Player complaints and reviews about Jet Casino, plus its operator (Royal Partners), licences and welcome offers.

jet.casino
jet.casino
Capture of the Jet Casino website

Profile

Website
jet.casino
Established
2020
Operator
Royal Partnersaffiliate programme
Company
Galaktika N.V.
Licences
Languages
  • English
  • French
  • Russian
  • Finnish
  • Ukrainian
  • Spanish
  • Portuguese
  • German
  • Turkish
Currencies
  • Euros
  • US dollars
  • Russian rubles
  • Ukrainian hryvnias
  • Kazakhstani tenges
  • Canadian dollars
  • Brazilian reals
  • Indian rupees
  • Norwegian kroner
  • Polish zlotys
  • Turkish Lira
  • New Zealand dollars
  • Australian dollars
  • Chilean pesos
  • South African Rand
  • Peruvian nuevos soles
  • Mexican pesos
  • Azerbaijani manats Show more

About

Jet Casino belongs to the Royal Partners affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, French, Russian, Finnish. 18 account currencies are listed, including Euros, US dollars, Russian rubles, Ukrainian hryvnias. We list 18 welcome offers.

Jet Casino is listed in 19 markets, among them Canada, Germany, France and Belgium. On the Jet Casino site for Portugal, we found 29 tournaments.

Licensee

The company that holds the Curaçao licence for Jet Casino, as the licence register names it.

Legal name
Galaktika N.V.
Curaçao licence reference
OGL/2024/169/0146
Registration number (Curaçao Chamber of Commerce)
140803

Markets

This brand is listed in 19 markets. Pick one to see what it offers there.

Welcome bonuses

18 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

29 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

899 records

What players report about Jet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

235

80% resolved, of those with a known outcome

Total reviews

664

Across all review sites

Player rating

4.05 / 5

casino.ru 4.7 · affgambler.ru 3.69 · Trustpilot 2.7 · AskGamblers 4.35 · Tribuna 4.8

GEO markets

56

Countries stated on 39% of records

Jet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jet Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 235 complaints and 664 reviews about Jet Casino on 11 sites. In the 12 months to November 5, 2026, they filed 41 complaints and posted 93 reviews. That is 9% fewer complaints than in the 12 months before (45). Reviews are down 23% on the 12 months before (120). The average review rating fell from 3.98 to 3.55 out of 5 year on year. Of the complaints with a known outcome, 85% were resolved in the last 12 months, against 73% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 38% of the 216 complaints with a labelled problem. Next come “Deposit not credited” (21%) and “Withdrawal refused” (12%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 225 complaints with a known outcome, 80% were resolved, against 59% across all brands. That puts Jet Casino 857th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.

Reviewers give Jet Casino 3.88 out of 5 on average over 623 rated reviews, against 3.44 across all brands. 71% of the ratings are four or five stars, and 22% are one or two. The review sites’ own scores average 4.05 out of 5 across 5 sites. By that score, Jet Casino ranks 711th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (222 reviews), “Games” (213 reviews) and “Bonuses” (168 reviews). The most common criticism concerns “Withdrawals” (108 reviews), “Customer support” (77 reviews) and “Bonuses” (73 reviews).

The countries players state most often are Russia (24%), Germany (16%) and United Kingdom (5.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about Jet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the convenience of crypto transactions, with quick withdrawals and a solid gaming experience. The game library is praised for its variety, and players enjoy the fair bonuses and smooth mobile version.

Players dislike the restrictive wagering requirements that make it difficult to withdraw funds after depositing. There are complaints about slow withdrawals and a feeling of being scammed due to the betting limits imposed.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay38%82
  • Deposit not credited21%45
  • Withdrawal refused12%25
  • Account blocked6.5%14
  • Bonus not credited5.6%12
  • Winnings voided2.8%6
  • Self-exclusion2.3%5
  • Game malfunction2.3%5
  • Other problems10%22
Share of the 216 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%117
  • Deposit20%48
  • Account7.2%17
  • Bonus7.2%17
  • Payments & refunds5.5%13
  • Technical4.3%10
  • Responsible gambling2.1%5
  • KYC / verification1.7%4
  • Other1.7%4
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved76%179
  • Unresolved20%46
  • Open4.3%10
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Jet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Jet Casino against the market
MeasureJet CasinoAll brands
Complaints resolved80%59%
Average review rating3.883.44
Complaints per 100 reviews35.426.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars63%394
  • 4 stars8%50
  • 3 stars6.3%39
  • 2 stars4.5%28
  • 1 star18%112
Share of 623 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals36%222
  • Games35%213
  • Bonuses27%168
  • Customer support20%121
  • Website & app18%113
  • KYC / verification11%69
Share of the 615 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals18%108
  • Customer support13%77
  • Bonuses12%73
  • Fairness & RTP11%68
  • Trust & licence7.3%45
  • KYC / verification5.4%33
Share of the 615 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia24%82
  • Germany16%54
  • United Kingdom5.5%19
  • Brazil5.2%18
  • Canada4.6%16
  • Austria4.3%15
  • Poland4%14
  • Australia2.3%8
  • Belarus2%7
  • Latvia2%7
  • Other countries31%107
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263683%733.43
20254179%1384.09
20244680%1274.22
20233683%1294.12
20224384%1353.96
20212471%362.42
20209–26–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
latestcasinobonuses.bet9999–
casino.ru–1804.7 / 5
affgambler.ru401163.69 / 5
Casino Guru7075–
Trustpilot–1092.7 / 5
AskGamblers10684.35 / 5
Tribuna–174.8 / 5
forum-casino.com9––
Reclame Aqui5––
Casinomeister1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Jet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

13 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, affgambler.ru, Trustpilot, AskGamblers, Tribuna.

Questions about Jet Casino

Who owns Jet Casino?

Jet Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.

Is Jet Casino licensed?

Yes. Jet Casino holds a licence from Curacao Gaming Control Board.

When was Jet Casino founded?

Jet Casino launched in 2020.

Which currencies does Jet Casino accept?

Currencies listed for Jet Casino: Euros, US dollars, Russian rubles, Ukrainian hryvnias, Kazakhstani tenges, Canadian dollars, Brazilian reals, Indian rupees and 10 more. Its site is available in 9 languages: English, French, Russian, Finnish and 5 more.

What welcome bonuses does Jet Casino offer?

18 welcome offers are listed for Jet Casino. The first on the list is “100 Free Spins at Jet Casino”, with a 45× wagering requirement.

Which countries is Jet Casino available in?

Jet Casino is listed in 19 markets: Australia, Austria, Azerbaijan, Belgium, Brazil, Canada, Chile, Finland and 11 more.

Does Jet Casino run tournaments in Portugal?

Yes. The Jet Casino site for Portugal lists 29 tournaments.

What do players say about Jet Casino?

Players have filed 235 complaints and written 664 reviews about Jet Casino. Players rate Jet Casino 4.05 out of 5 on average across the 5 sites that publish one.

What do players complain about most at Jet Casino?

“Withdrawal delay” – 38% of the 216 complaints about Jet Casino with a labelled problem. Followed by “Deposit not credited” (21%) and “Withdrawal refused” (12%).

Do players report withdrawal problems at Jet Casino?

Withdrawals are the topic of 117 complaints about Jet Casino: 50% of the 235 with a topic. The most common withdrawal problem is “Withdrawal delay” (70% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.

Does Jet Casino resolve player complaints?

80% of the 225 complaints about Jet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Jet Casino is 857th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Jet Casino?

Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 71% of the rated reviews give four or five stars, and 22% give one or two.

How many complaints has Jet Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 41 complaints about Jet Casino. That is 9% fewer than in the 12 months before, when there were 45.

Where do Jet Casino’s players come from?

The countries named most often in complaints and reviews about Jet Casino are Russia (24%), Germany (16%) and United Kingdom (5.5%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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